SAP Cloud Product Support Associate - Sales Service 

Bulgaria, Burgas 

145651467

EXPECTATIONS AND TASKS

• Delight SAP customers by analysing and resolving known errors using:
  • Knowledge Base Articles (KBAs)
  • Solved customer incidents
• Share knowledge by:
  • Creating KBAs
  • Discussing solutions with colleagues
  • Participating in the SAP Community through answering questions and writing blogs
• Learning and development opportunities:
  • Gain expertise in technical and business topics through classroom and remote training, mentoring, and e-learning sessions
  • Work on global support projects
  • Perform analysis in customers’ frontend and backend systems
  • Support customers via real-time channels
• Report errors to development teams when needed

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent experience)
• English : Advanced level (oral and written) - required for global customer and colleague communication

Technical Skills
Required:

• Strong troubleshooting and root cause analysis skills

Nice-to-Have (one of the following):

• Monitoring/Troubleshooting Tools:
  • HTTP trace, Developer tools (F12)
  • CI/CD pipelines (Jenkins, GitHub)
  • Monitoring tools (Kibana, Dynatrace, Prometheus, Grafana)
• Development Frameworks:
  • Spring Boot (Java-based)
  • Angular (web applications)
  • Node.js (JavaScript runtime)
• API Testing: Postman or similar tools
• Containerization: Kubernetes, Docker
• Cloud Platforms: AWS, Azure, GCP
• Databases: MongoDB, Postgres
• Scripting: Python, JMeter (for automation)
• Back-End Technologies:
  • Web servers (Nginx)
  • Server-side frameworks (Node.js)
  • RESTful APIs and OAut

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