SAP Associate Support Engineer Platform SF HCM 

Bulgaria, Burgas 

602914926

EXPECTATIONS AND TASKS

• The Support Engineer is accountable for troubleshooting & driving the resolution of product issues while engaging with all levels in the Support Organization, Development & Operations teams and ensuring consistent up-to-date communication with customers.Detailed Roles & Responsibilities:

4) Processes
Get certified in Classroom Training or e-Learning Lessons regarding processes that support ticket resolution

What’s in it for you:

• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments and multinational companies around the globe.
• Be part of a small, tight-knit team of professionals
• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Get involved with SAP’s active Community and experience what it is like to be early talent at one of the biggest software companies in the world.
• Get the small startup feel with big enterprise backing.
• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
• Join the global SAP Family and become an ambassador for the Support Organization.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills:

• Engineering Bachelor’s degree or Computer science and similar, but also open to candidates with other backgrounds
• At least 1 year of experience in a customer support environment, SaaS experience a plus
• Advanced/fluent English communication - writing and speaking skills.

Required competencies:

Technical Skills:- Working knowledge/hands-on experience on SSO and SAML concepts.
- A good understanding about TCP/IP and SFTP protocols
- Awareness about cloud system architecture and SaaS environment
- A good understanding of SQL and its troubleshooting
- Working knowledge of Service Management ticketing systems
- Knowledge in networking infrastructure is a plus

WORK EXPERIENCE: Couple of years of experience in customer facing engagements.

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