SAP Customer Success Renewal Senior Advisor 

United States, Virginia 

144235643

What you'll do

As a Customer Success Renewal Advisor, you will play a crucial role in driving SAP’s growth by managing the end-to-end renewal execution process. Your responsibilities include:

• Partnering with Customer Success Managers and the extended Account team to deliver seamless renewal execution.
• Interfacing with customers to negotiate commercial terms and drive incremental revenue on behalf of SAP.
• Representing SAP with comprehensive knowledge of all internal process-related phases of renewals.
• Becoming a subject matter expert in commercial and revenue management principles to ensure your continuous success.
• Promoting a culture of open dialogue and continuous improvement, where your feedback will be valued to drive business enhancements.

Renewal Execution Tasks:

• Providing end-to-end renewal execution support and maintaining knowledge of commercial negotiation, product portfolio, and entitlement metrics.
• Supporting transactional steps related to renewals and replacements.
• Leveraging internal SAP networks to navigate cross-functionally and regionally.
• Possessing knowledge of SAP Cloud Terms and Conditions.
• Understanding and deploying negotiation methods that benefit both SAP and the customer.
• Being knowledgeable in commercial metrics and forecasting principles.

What you bring

• Experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
• Commercial negotiation experience with a proven record of meeting or exceeding renewal revenue goals.
• Ability to navigate multiple SAP commercial software systems effectively.
• Proven ability to organize and prioritize tasks while being process-oriented.
• Clear communication skills, both oral and written, with a demonstrated ability to build strong relationships.
• Fluent English & German

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