JPMorgan Vice President Experience Research - DCE Finance 

United States, Delaware, Wilmington 

144076910

In this role, you will influence the design decisions with your research expertise and insights for our Product Agility Tool (PAT) Product while working closely in a collaborative fashion with partners in Product, Technology and Data.

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Lead and support the facilitation of workshops with cross-functional partners and co-creation sessions with key stakeholders and internal customers

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, data owners and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Domain knowledge and experience with internal finance functions and products

Preferred qualifications, capabilities, and skills

• Experience in financial services
• Experience with supporting the development of internal employee products, services and capabilities
• Strong understanding of, or experience working within, an Agile development framework