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Tesla Technical Support Engineer Commercial Charging Netherlands, North Holland, Amsterdam 140925394
06.04.2025
What You’ll Do What You’ll Bring
- Monitor the Tesla Supercharger Global Fleet
- Provide support to field technicians with real-time troubleshooting and any necessary follow-up
- Evaluate technical issues with the superchargers and work in a creative, pro-active manner to resolve
- Determine if technical issue can be resolved remotely, or if field service intervention is needed
- Educate our field technicians so they can self-diagnose and fix issues on their own
- Escalate critical issues when needed
- Communicate technical concerns with NOC Manager, Service Engineering, or Field Service as necessary
- Accurately record issues and data into CRM database
- 1-5 years of Electrical, Energy or Electronic related technical experience
- Background in technical support is preferred
- Understanding of distributed generation and/or energy storage systems preferred
- Ability to thrive in both independent and team environments
- Coding skills in languages like Python and ability to run SQL is a plus
- Excellent written and oral communication skills
- Proficiency in English, any additional European language skills are a plus
- Ability to prioritize effectively, handle shifting priorities and troubleshoot
- Available to work 1 weekend every 4-6 weeks
- Experience with CRM systems and MS Office Suite
- Willingness to learn about new and innovative technologies
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