Capital One Principal Associate Change Management 

United States, Texas, Plano 

139471417

Responsibilities:

• Contribute new ideas to the team to challenge “the way it’s been done before”

• Be curious about emerging technology and concepts like design thinking, agile project management, engaging marketing strategies

• Keep track of your own progress with change deliverables in a fast paced environment, and provide relevant updates to internal team and leadership, when required

• Build competencies as a Change Practitioner and serve as a champion for change across Commercial to help others deliver improvements that increase associate engagement and transfer knowledge

• Collaborate with key stakeholders to conduct change impact assessments, change plans, ideas and reasoning for behavior change, readiness, and associate experience

• Track channel metrics to monitor adoption and effectiveness, to identify resistance, performance gaps, and to enact action plans

• Keep websites and documentation accurate and engaging for all audiences

Basic Qualifications:

• Bachelor's Degree or Military experience

• At least 3 years of experience in Change Management or Internal Communications

Preferred Qualifications:

• 2+ years of experience with organizational change efforts

• PROSCI certified

• 2+ years of experience with JIRA or other Agile software solutions

How our hybrid model works:

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide