Uber EMEA Delivery - Commercial Lead Integration partners 

United States, West Virginia 

128436897

What you'll do

• Build and lead a high-performing Partner Success team, responsible for managing relationships with our integration partners (POS systems, aggregators, etc.).
• Own KPIs related to partner performance including onboarding speed and operational quality.
• Drive quarterly business reviews with partners, ensuring that both sides are meeting commitments and identifying opportunities for growth and improvement
• Drive the adoption of new API endpoints, features, and products by working closely with partners, ensuring seamless integrations.
• Act as the voice of the partner within Uber Eats, bringing valuable feedback to internal teams, including product, engineering, and operations, to improve offerings and drive better business outcomes.
• Collaborate cross-functionally with internal teams (e.g., Business Development, Sales, Engineering) to align on partner strategy and execution.
• Monitor industry trends, emerging technologies, and competitor activities to ensure that Uber Eats remains at the forefront of innovation in merchant tech.

What you'll need

• 8+ years of experience in business operations, customer success, partner management, or related roles within technology companies, preferably with a focus on API integrations
• Proven track record of managing complex relationships with integration partners or B2B customers
• Strong operational acumen, with experience in driving adoption and performance improvements across a portfolio of partners
• Excellent communication and relationship-building skills, capable of interacting with both technical and business audiences
• Data-driven approach with experience in setting and achieving key performance metrics (KPIs) for operational success
• Experience managing cross-functional initiatives and collaborating with internal teams
• Familiarity with APIs and integration partnerships
• Strong leadership and team-building skills, with experience in building new functions from the ground up

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .