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Google Staff Critical Incident Manager Google Cloud India, Maharashtra, Pune 126416887
06.03.2025
Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 10 years of experience in managing Critical incidents.
- 3 years of experience in providing technical or infrastructure support.
- Experience in an operational and leadership role in a cloud services delivery environment.
Preferred qualifications:
- Certification in ITIL v4 or Project Management.
- Experience in supporting and managing technical environments, within a multi-tenant cloud environment.
- Experience with industry tools such as Google Workspace, etc.
- Experience in leadership roles in Engineering, Operations, or Executive Support.
- Understanding of the urgency of customer impact, with the ability to influence momentum of incident response across multiple teams.
- Ability to grow in a fluid environment through prioritization and time management.
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