EY ServiceNow Transformation Leader - Senior 

United States, Illinois, Chicago 

126127396

​ServiceNow IT (Information Technology) Transformation Leader – Senior Manager

You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career.

Your key responsibilities

Here, you will serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to transform a client's IT capabilities with ServiceNow or evaluating how AI can streamline IT delivery. Wherever you find yourself, you will be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

Skills and attributes for success

• Ability to drive and support sales activities along-side EY pursuit teams demonstrating how EY's services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations
• Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures
• Act as an engagement manager across all aspects of ServiceNow ITx workflows and capabilities (IT Service Management, IT Operations Management, IT Asset Management) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
• Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow IT process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company's IT functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
• Ability to lead client process design sessions, and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline
• Minimum of 3 of the following ServiceNow certifications:

• • ServiceNow Certified Implementation Specialist – IT Service Management
  • ServiceNow Certified Implementation Specialist – Discovery
  • ServiceNow Certified Implementation Specialist – Event Management
  • ServiceNow Certified Implementation Specialist – HAM (Hardware Asset Management)
  • ServiceNow Certified Implementation Specialist – SAM (Software Asset Management)
  • ServiceNow Certified Implementation Specialist – Service Mapping
  • ServiceNow Certified Implementation Specialist – Project Portfolio Management

• ITIL v4 foundation certification or equivalent frameworks
• 8+ years of ServiceNow ITSM, ITOM, ITAM implementation experience
• 8+ years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level
• Experience leading teams and supervising others
• A driver's license valid in the U.S (United States).
• Ability to travel to meet client needs (up to 60%)

Ideally, you will also have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• Performance analytics and reporting experience – certifications are a plus
• Familiarity with ServiceNow Gen AI and intelligent automation capabilities

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.