TheCollections Supervisor is a high profile role, with primary focus on maintaining andensuring operational standards of excellence for our C2C function. This will be accomplished through thedeployment of developmental programs aimed at improving overall positionspecific skills and abilities. Successful performance requires a strong commitment toexcellence and a willingness to take ownership for developing training contentthat delivers high quality credit and collections services material thatenhances overall and individual achievement.
Key Responsibilities - Support and influence the need/design of new initiatives/projects to deliver continuous improvement while maintaining focus on results delivered.
- Tracks attendance and compliance to training and shares feedback with Credit Managers as a means of evaluating overall performance.
- Serves as a key liaison in addressing customer inquiries and/or challenges.
- The successful candidate will work closely with the Credit management team and will be responsible for the maintenance (policy creation, policy updates and policy modification and deletion) of the Credit department’s policy and procedure manual.
- Working closely with Credit Managers, the successful candidate will assist in identifying and developing high potential team members for specific training courses. Assists in the development of a comprehensive operational training module for the Credit department.
- Participates in the development and implementation of training for the Credit team. This will include but not limited to the sourcing of expert external trainers, developing and delivering training sessions when appropriate and preparing specific training modules for the Credit team.
- Works closely with the Credit management team to identify trainers and to schedule training sessions for all team members.
- The successful candidate will maintain a limited customer portfolio.
- Support and influence the need/design of new initiatives/projects to deliver continuous improvement while main focus on results delivered.
MUST HAVE:
- AssociateDegree in Finance, Accounting, or related field.
- English proficient
- Directlyrelated experience in finance or accounting and in progressively responsiblepositions desirable.
- 3- 5 years of related experience that yields equivalent level of knowledge.
WE VALUE:
- Practical knowledge and understanding of industry practices, regulatory, legislative requirement and company strategy, environment and objective.
- Proven experience in credit/collections including managing an extensive portfolio.
- Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required.
- Strong PC skills including both Access and Excel, and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
- Ideal candidate would possess experience in retail/distribution or manufacturing related business with high transaction volumes/amounts and large customer base.
- Excellent planning, organizational and change management skills operating with autonomy.
- Strong analytical skills,identifying key levers to improve performance.
Additional Information - JOB ID: HRD252609
- Category: Finance
- Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Exempt