Cisco I2C Sr Collections Analyst 

Mexico, Mexico City, Mexico City 

3814853

Application window is expected to close on 12/06/2024

What You’ll do

I2C Collections Analyst will support an assigned base of accounts, your responsibilities will include:

• Portfolio management - Maintain delinquency across A/R aging buckets as per industry benchmark and as per guidance from the Collections Manager.
• Timing and Accurate billing in customer portals (Ariba, Adquira etc)
• Accurately forecast cash at the beginning of each month and share progress every week with the Collection Manager.
• Perform review & release orders accurately - daily.
• Adherence to Cisco’s process and policies, while meeting the country compliance requirements of the assigned base.
• Engage and build relationships with Customer’s A/P department.
• Engage with cross functional teams i.e. Sales, CLO (customer service), SSF (Finance) and Others to drive issue resolution & resolve disputes for the customers in a timely and effective manner.
• Deliver periodic management reports and/or Ad hoc reports to key stake holders.
• Recommend solutions for areas of improvement in the Invoice to Cash process.
• Willings to work during weekends to support weekend order release duties and/or other duties assigned by the Collections Manager during Month/Quarter end.

Who You'll Work With

In addition to the collection department, you'll work across the various Finance groups, Sales, and Operations.

Minimum requirements:

• 3-5 years of experience in collections

Other requirements:

• Analytical skills
• Able to balance an understanding of internal and external client needs with Cisco's collection policies and business needs
• Good communication skills, written and verbal
• Good ad hoc problem-solving skills
• Capable of making decisions and taking actions under pressure
• Ability to report clearly on performance
• Great teammate but also able to work on projects alone
• Ability to set goals and handle time

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).