JPMorgan Senior Operations Specialist III - Capital Markets 

United States, Florida, Jacksonville 

123397504

As a Senior Operations Specialist III within the Capital Markets team, you will be responsible for the maintenance of accurate pricing and responding to daily pricing requests from internal and external business partners within established service level agreement (SLA). You will ensure that all transactions are performed before the close of business to not only provide the service our customers require, but also to ensure that Capital Markets has the data in the system to accurately cover their daily position to avoid trading losses and financial risk to the Firm.

• Review and respond to inquiries from senior level Home Lendingpartners/Correspondent customers while performing loan maintenance
• Accurately input loan data into a loan origination system
• Provide excellent customer service by taking inbound calls in a Call Center environment
• Ensure required internal and external procedures and regulations are followed
• Process assigned daily reports
• Process pricing transactions, including escalated calls and escalated pricing exceptions, while ensuring loans meet Chase guidelines
• Troubleshoot problems and errors as they occur, escalating as necessary
• Must have the ability to work through frequent changes in requirements and guidelines as business requires
• Support Correspondent and Consumer Channels

• Strong mathematical, analytical, and critical thinking skills
• Strong written and verbal communication
• Must be detail oriented and able to ensure accuracy when working with data and reports
• Effective at multi-tasking daily workload to meet multiple deadlines under sometimes intense time pressure

• Minimum of 2 years Customer Service experience
• Minimum of 2 years Call Center experience
• Minimum 2 years pricing experience in mortgage banking
• Understanding of loan processing/Home Lending operations