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Bank Of America Senior Business Control Specialist - GCAOO QC/QA Governance Oversight United States, New Jersey 122944797
Line of Business Job Description:
Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.
The QC/QA Governance Oversight will lead a GCAOO QC/QA team responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements. Responsible for overseeing QC/QA activities of a team of assessors focused on applying quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business. Ensures the team executes in accordance to the GCAOO QC/QA program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program. Notifies key stakeholders of trends and concerns in order to ensure timely response to quality issues. Interfaces with auditors, business and support leaders.
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Required experience
- 5+ years of risk management and/or LOB/ECF experience.
- Team leadership experience of performance and productivity of team members that conduct quality reviews.
Desired experience:
- Preferred experience with implementation of QC/QA practices to support AML performance oversight.
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
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