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Capital One Manager Process Management - Financial Services 
United States, Texas, Plano 
120507221

25.03.2025
Manager, Process Management - Financial Services

As a Manager of Process Management, you will work with a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

General Responsibilities:

  • Creating and validating processes

  • Designing and producing metrics used to measure efficiency and effectiveness

  • Driving process improvements aligned with desired customer outcomes

  • Analyzing, identifying, and correcting data issues with systems used or owned by a department

  • Analyzing, identifying, and partnering to remediate risks within assigned process; including upstream and downstream impact identification

  • Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 3 years experience of Process management or Project management

Preferred Qualifications:

  • Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics

  • Lean certification or Six Sigma certification

  • 1+ years of experience in Snowflake or SQL

  • 5+ years of experience in Process management

  • 5+ years of experience in Project management

  • 5+ years of experience in Relationship management

Plano, TX: $115,200 - $131,500 for Manager, Process ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.