Amazon Technical Operations Manager AWS Support 

United States, Texas, Dallas 

11762024

Key job responsibilities
Your role and responsibilities will include:* Lead a team of Cloud Support Engineers
* Complete analysis and present periodic reviews of operational performance.
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
* Make recommendations to customers about how new AWS offerings fit in their company architecture.
* Champion and advocate for customer requirements within AWS (be their voice).
* Work with some of the leading technologists around the world.
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

Engineering, Computer Science, IT Degree or equivalent experience.
7+ years’ experience in managing engineering teams in high-paced operations environment with 5+years as a senior manager with a track record of success.

Hands on Technical experience in Security technologies
Technical experience in AWS services
MBA or equivalent experience.
Experience handling large enterprise technical customer escalations
People leadership and engagement skills and demonstrated ability to inspire and motive large teams of 25+
Project and program management experience in delivering key business outcomes
Strong record of driving projects to improve operations and support-related processes and the right technical support experience.