JPMorgan Quality Associate Operations 

United States, Ohio 

108098515

Job responsibilities

• Lead a team of quality analysts supporting multiple business
• Manage and maintain the quality program, resources, and budget
• Develop employees to meet quality, business, personal goals, and manage performance
• Help to develop and implement quality strategies as part of the CTO quality leadership team
• Provide operations quality support for audits and control testing
• Provide systemic quality monitoring and analysis of processes through on-site observations (Process Surveillance)
• Review quality data to identify trends and partner with business leaders to improve quality

Required qualifications, capabilities, and skills

• Extensive knowledge of quality management best practices, root cause / corrective action / preventative action, and defect elimination
• Requires excellent verbal and written communication skills, strong Excel, PowerPoint, and Word skills, college diploma in related field or equivalent experience is required
• Strong interpersonal skills and ability to collaborate with key stakeholders
• Ability to manage expectations and deliver results
• Self-motivated, proactive, results oriented, problem solving ability
• Demonstrates time management and organizational skills
• Independent decision making and critical thinking, detail oriented with ability to work efficiently within given timelines

Preferred qualifications, capabilities, and skills

• Demonstrated ability to provide effective feedback on identified quality trends, process performance
• Knowledge of quality management best practices, root cause and corrective action, defect elimination
• Lead and provide support for both internal and external audits