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Apple Quality Operations Manager United States, North Carolina, Cary 553710979
05.09.2024
Minimum Qualifications
- Minimum 6 years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management
- Proven experience with US domestic, offshore and work from home contact center operations; experience working with suppliers preferred
- Minimum of 3 years direct people-management experience
- Fundamental understanding of a quality organization, team dynamics, and conflict management
- Ability to motivate a team to apply functional expertise and creativity to improve customer and Advisor experiences.
- Strong, clear communication
- BA/BS or MBA in business management, communications, or related field, or equivalent experience
- Ability to travel up to 25%
Preferred Qualifications
- Experience managing managers strongly preferred
- Lean Six Sigma or COPC Certification
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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