Reporting to the Director, Retail and Franchise Operations, South-East Asia, this role is responsible for supporting the initiatives within Retail and Franchise that maximize profit and underpin the wider channel strategy.
Project Management
- Coordination for assigned project initiatives to ensure the delivery of project plans on time and within agreed objectives
- Track progress of ongoing initiatives, managing key stakeholders to be keep to the objectives and required timing
- Training of users
- Enhancement/ optimization of initiatives and processes
Store Operations / General Support
- Review of Country and Cluster Retail KPIs (weekly, MTD, YTD) and identify trends; communicate with the Country teams to further understand the opportunities/challenges around the data; and work with the SEA Retail and Franchise team on recommendations to address such Risks/Opps
- Work cross-functionally with SEA (Merchandising, Membership, VM, among others) to provide solutions to Country opportunities/challenges
- House of Retail (Training, Refresher, Implementation in partnership with Country Ops, Feedback to EM re: Enhancements based on Relevance to Market)
- Act as a single point of contact for retail initiatives and gathering of best practices for the cluster, escalating and scaling these further where applicable
- Timely reporting on the measurable outcome of these moments, campaigns or product launches to fuel a process of continuous improvement and target achievement
- Support the building off of channel priorities and initiatives
- Support the creation and launch of store tactical incentives to drive specific KPI outcomes
- Support the SEA and Country Operations team to create project plans and initiatives that directly drive our net sales and move the retail formula in a meaningful way
- Support all other initiatives assigned which lead into Retail and Franchise results
Key Relationships:
- SEA/Country
- SEA Retail and Franchise team
- SEA Country Retail team
- SEA GM and Finance
- SEA Brand and Marketing Activation
- EM: Excellence Team
Knowledge, Skills and Abilities:
- Advanced user of MS Office suite of products
- Fluent in English
- Excellent Coordination and communication skills
- High level of attention to details
- High level of Retail knowledge and experience
Requisite Education and Experience / Minimum Qualifications:
- University or College Degree
- 2 years of relevant functional experience, ideally with direct Retail experience and exposure to project management/coordination
- Understanding of Retail, Finance, Control
- Industry experience in Sports/Fashion/FMCG