JPMorgan Payments Digital & Design Product Strategy Manager – Vice President 

United States, New Jersey, Jersey City 

107859812

As a

Job responsibilities

• Help drive the development of the product vision for Global Banking and Payment’s digital offerings (including online, mobile, API)
• Lead strategy initiatives for the Digital & Design organization, fostering innovation, collaboration, and customer-centricity. Support leadership, promote vision internally and externally to clients and prospects, as well as to the external analyst / consultant community
• Ensure the firm’s digital channels maintain a market-leading position and perform well in external benchmarks. Drive strategic market / competitive intelligence agenda; partner with internal Marketing and Research teams, external consultants and analysts, on competitive intelligence and market studies to support the Digital and Design innovation roadmap.
• Continuously assess the client needs, stay up to date on the latest competitor offering and emerging market trends across Payments, Trade, Merchant Services for focus markets/segments and work with Global Channels Product to develop a roadmap and deliver a winning client proposition.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Support development of internal and external thought leadership to promote Digital Channel capabilities
• Collaborate with Marketing to develop a differentiated value proposition for target client segments and personas
• Serve the primary point of contact with Business Management to ensure bilateral alignment with key business metrics / KPIs / projections
• Oversee the development of sales collateral to ensure Global Banking Sales are able to communicate Digital & Design strategy and offerings to clients and prospects Support digital marketing campaigns across various channels, such as social media, email, and search engine marketing
• Collaborate across Digital and Design and Product on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Experience in Payments product and digital experience
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Familiar with digital channel capabilities (including online, mobile, and API)
• Experience developing strategic assessments and competitive intelligence reports
• Exposure to product development life cycle, technical design, and data analytics concepts
• Exposure to product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience supporting change within organizations and engaging with stakeholders across multiple functions
• Effective brainstorming with others
• Strong organization, communication (both written and verbal), and management skills;

Preferred qualifications, capabilities, and skills

• BA/BS in Management, Strategy, Administration, Communications, MBA or related graduate degree
• 3+ years professional experience in a bank or other financial institution, consulting firm, and/ or software company
• 2+ years’ experience working with Payments Sales, Product, and Marketing leaders
• Demonstrated prior experience working in a highly matrixed, complex organization