JPMorgan Vice President Client Success Team Lead - Chase Media Solutions 

United States, New York, New York 

107675051

Job responsibilities

• Build out the Client Success function for Chase Media Solutions
• Lead a team of client success managers and associates to deliver excellent service to clients
• Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
• Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
• Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
• Implement approach to resolving client issues and escalations
• Develop and maintain a strong understanding of key vertical market trends and customer opportunities
• Represent Chase Media Solutions at events and serve as a brand and business ambassador

Required qualifications, capabilities, and skills

• 5+ years of account management experience within the digital media or performance marketing industry
• 2+ years of account management leadership experience
• Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
• Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
• Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
• Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
• Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail

Preferred qualifications, capabilities, and skills

• Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel