Bank Of America Product Specialist 

United States, North Carolina, Charlotte 

10455633

Provides analytic support for a specific set of products in GCSBB. May be responsible for performing routine research, planning and follow up. Competencies required include market analysis/research focus, in-depth knowledge of products, a Bachelor's degree, and 1 to 3 years related experience.

• 2+ years of experience with mortgage pricing
• Comfortable working over the phone in a customer service environment
• Organizational and problem resolution skills
• Accustomed to multi-tasking and time management
• Strong verbal and written communications skills
• Proficient in Microsoft Office suite--especially Word, Excel, and Access
• Excellent customer service skills
• Ability to continuously learn and adapt

• Bachelors degree or equivalent experience preferred
• Familiar with: Microsoft Office Suite, SQL-Plex, iFulfill, Sharepoint , Document Management Portal, Remedy Incident Management, Solution Center

Skills:

• Attention to Detail
• Collaboration
• Oral Communication
• Written Communication
• Problem Solving
• Quality Assurance
• Critical Thinking
• Reporting
• Strategic Thinking
• Process management

1st shift (United States of America)