Salesforce Senior Program Manager Account Success Programs & Strategy 

United States, Illinois, Chicago 

104474341

Job Category

Program & Project Management

Job Details

Position Description
This role will support special projects,The Program Manager role reports to the Director, Programs & Governance and will work closely with the own the strategy and execution of key programs. These may include critical V2MOM initiatives such as mitigating attrition and driving product adoption as well as continuing to drive innovation and transformation.

Responsibilities

• Lead the development, planning, and execution of key Account Success priorities, programs and initiatives.

• Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.

• Monitor programs & metrics, identify risks, and proactively implement solutions to ensure successful outcomes.

• Drive effective communication across teams and stakeholders, ensuring alignment and transparency.

• Foster strong working relationships across the business to facilitate program success.

• Develop compelling leadership presentations for use during key meetings with internal stakeholders (e.g., CS Executives, Sales Leaders)

• Assist in troubleshooting operational issues from delivery teams to partners as they surface; assist in testing solutions and ensuring that root causes are fixed.

• Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.

• Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.

Required Skills/Experience

• Ability to quickly establish and build close working relationships with team members of varying backgrounds and positions within an organization.

• Experience in implementing of cross-functional business efforts. Effective in influencing high-quality decisions, solving and/or escalating issues and meeting deadlines. Ability to juggle multiple priorities.

• Strong presentation skills - including building effective google slide presentations for executive audiences.

• Strong critical thinking skills. Ability to analyze poorly defined areas and processes within a cross-functional team, work with leadership to align around recommendations and then implement new and improved processes.

• Excellent written and verbal communication skills, including sound judgment about, when,
  how, what, and to whom to communicate. Inform, educate, and inspire employees.

• Comfort with ambiguity and motivated to solve complex problems.

• Solution-oriented, collaborative & curious mindset

• Experience defining, managing and executing projects from start to finish. May include project management, data gathering and modeling, problem-solving, and communicating recommendations

Other Skills/Preferred Requirements

• Ability to quickly ramp on collaboration technologies (Google, SmartSheet, Quip, Slack)

• organization and product knowledge is a plus

Note:This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

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Posting Statement

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.