Informatica Customer Success Manager Spanish English Portuguese Speaker 

United States, California, Redwood City 

10319825

Your Role Responsibilities? Here's What You'll Do

• Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of the company's solutions to be realized.
• Track, report, and benchmark all milestones related to implementation and post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors.
• Actively promote all current products the customer is engaged with while also taking the opportunity to highlight other opportunities.
• Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).
• May recommend specific solutions to achieve the customer's desired result.
• Design metrics and measures in order to measure ROI on the company's products by the customer.
• Proactively assess customer requirements, and level of adoption of the products, and assess the risk in renewal.
• Responsible for identifying opportunities for additional revenue from assigned customers, including upselling and cross-selling of related products and driving renewal and retention results.

What We'd Like to See

• Developing professional expertise, and applying company policies and procedures to resolve a variety of issues.
• Leverages industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives.
• Effective presentation, customer service, financial,.

Role Essentials

• BA/BS or equivalent educational background.
• Minimum 3+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit