Support Managed Services/Professional services teams while maintaining dedicated clients and building lasting relationships
Mentor team/oversee accounts for customer success team
Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
Deliver solutions for the Salesforce platform to meet business requirements
Contribute to every phase of the project lifecycle, including ramp, build, testing, deployment, and support
Collaborate with members of pre-sale team to understand customer's requirements and specific needs based on demonstrations and conversations
Mentor the team members on Salesforce best practices, consulting, and configuration
Summary of Experience
5+ years as a Salesforce Marketing Cloud Solutions Architect or Salesforce Marketing Cloud Consultant
Excellent knowledge of Salesforce: Salesforce Marketing Cloud, advanced configuration, business unit management / roles and permissions management, data migration, data model
Familiar with Marketing Cloud Connect, AMPscript, SQL, journey mapping, and design considerations
Experience in Agile project methodology including backlog management, user story & acceptance criteria, sprint planning, etc.
Excellent analytical and problem-solving skills
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self-motivated and directed; Fast learner
Strong English communication and documentation skills
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail and documentation
Able to perform efficiently and effectively without oversight in a fast-paced environment