דרושים Product Analyst

Job Summary

You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.

Key Responsibilities

• Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
• Support onboarding activities for new customers
• Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
• Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
• Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
• Help drive consistency and quality in how incidents and threat intelligence are communicated externally
• Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team

Preferred Qualifications

• 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience
• Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
• Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
• Experience reviewing, drafting, or presenting incident reports and security findings
• Familiarity with Cortex XDR or Cortex XSOAR
• Experience onboarding new security services or clients
  

This role includes participation in our weekend coverage rotation supporting global MDR operations:

• 3 weekends per month Tuesday - Saturday schedule)

• 1 week per month with a Monday– Friday schedule

• May require evening and night shifts aligned to operational needs

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Windows Low Level Engineer in Prisma Access, you will be responsible for Architecting, designing and building the new generation of Prisma Access agent, re-imagining how remote work looks like

Your Impact

• Lead the architecture, design and implementation of a new product which will affect 10s of millions of people from the very early stage!
• Design, implement and test critical components in the product, including kernel drivers, and user-mode OS-related infrastructures, in C++,C
• Work in close coordination with other teams, other OS’s and other products to learn and leverage knowledge
• Participate in researching advanced technologies and their implications on connectivity and security
• Research new technologies and adapt them for use in the company’s products
• Write design documents,development guidelines, and best practices

Your Experience

• 5+ years of experience as a software engineer
• Proven experience with multi-threaded development under Windows
• Highly proficient in system-level C++ programming, including C++ 17(and above) features.
• Attention to detail, and high standards of secure coding
• Experience in Low-level development in kernel mode - is an advantage
• Experience in Windows Networking knowledge(NDIS, WFP, Filter, Miniport, File System and Winsock) - is an advantage
• Experience with networking protocols such as TCP/UDP, QUIC, MASQUE, ICE, and Proxy PAC - is an advantage
• Experience in working with undocumented API and reverse engineering - is an advantage

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Build and launch enterprise class products throughout the entire product lifecycle - collect customers’ feedback and hear their need, prioritize features and trade offs, write the product requirements and work closely with engineering group to deliver the roadmap

• Lead core pillars within Cortex cloud DSPM and grow them to new horizons by bringing innovative and disruptive approaches, and ensure that they can be effectively launched

• Working effectively with all areas of the organization in a global company, from engineering to sales

• Understand cloud and data security practitioners, often being able to directly relate to and understand use cases

• Work closely with our customer success, marketing and sales teams on supporting existing customers, identifying common user problems and taking the solutions you define to market

Your Experience

• 5+ years in product management with at least 3+ working on SaaS products

• 3+ years working in cloud security

• Proven technical background in a development or research role

• Inherent passion for cybersecurity and solving problems

• Great communication skills and a passion for telling stories to different audiences

• Drive to design new, innovative and disruptive solutions

• Strong desire to take ownership of new technology products and their full life cycle

• Team player with a can do approach

• BS/MS in Computer Science, Other engineering/technical degree or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• You will be responsible for the complete software development life cycle including requirement analysis, design, development and deployment
• Take part in integrating the newest features and technologies, automate workflows, and create user friendly tools and frameworks for researchers.
• Produce elegant, generic, modular and extendable code
• Actively influence the processes and methods for researchers, affecting their day to day life

Required Qualifications

• BS in Computer Science or equivalent knowledge or equivalent military experience required
• 5+ years of software engineering experience
• Expertise in Python and Python internals
• Experience in designing, building and maintaining a user facing application/API
• Experience with Git or other source controls
• Good communication skills
• Self-driven with the ability to work independently, take initiative, and drive processes end-to-end

Advantages

• Experience with Kubernetes/Docker
• Experience with cloud infrastructure (GCP specifically)
• Knowledge of the cyber field
• Experienced with a variety of database technologies (Mysql / RocksDB / Google BigQuery)

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.