Cellebrite Salesforce Analyst 

Israel, Center District, Petah Tikva 

453502414

Key Responsibilities:

• Own and manage end-to-end projects and items, from initial scoping and stakeholder alignment through execution, testing, deployment, and post-launch support.
• Lead and deliver end-to-end Salesforce Customer Experience solutions, driving initiatives such as Customer Success, Customer Support, Training, Services and more.
• Work closely with business stakeholders and technical teams to design and execute complex projects using both out of box features.
• Design and analyze various business processes and related data from the requirements gathering to implementation and roll out.
• Responsible for evaluating and recommending a configuration that maximizes software capabilities.
• Maintenance including problem (ticket) resolution within SLA and highest quality.
• Evaluate new tools to be implemented with integration to Salesforce to drive solutions to business process issues and maintain data integrity.
• Participate in Agile ceremonies and work within Scrum sprint cycles to prioritize, plan, and deliver Salesforce-related tasks and enhancements

• At least 3 years of hands-on experience as a Salesforce Administrator, with deep knowledge of Salesforce products, features, and system architecture.
• Experience with Service Cloud, Agentforce, Gainsight, Five9, Appinium– Advantage
• Excellent analytical and hands-on problem solving skills
• Experience analyzing, designing, optimizing and building robust solutions
• Outstanding interpersonal and collaboration skills, able to work well in a cross-functional environment
• Good technical understanding and ability to learn fast
• Excellent project management skills and ability to lead complex projects and rollouts – a BIG plus
• Ability to work in a dynamic and fast changing global environment
• Able to create documentation of requirements, business\technical design and test plans
• Excellent verbal and written communication skills in English – Must