דרושים Lending Manager ב-United States, Virginia, Richmond

This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

Responsibilities:

• The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.
• The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
• Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
• Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Schedule is 11pm - 8am
• 3+ years supervisory experience
• Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience.
• Performance management experience
• Strong attention to detail and problem-solving skills.
• Effective planning, time management and organizational skills
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Desired Qualifications:

• Knowledge of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
• Six Sigma
• Project Management skills

Skills:

• Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Hiring and Onboarding
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provision, configure, and support resilient hybrid cloud deployment architectures using the automation framework
• Collaborate with development teams to ensure applications are production-ready, scalable, and reliable from the outset
• Manage CI/CD platform, Linux infrastructure, and collaborate with other SREs to deploy and maintain the automation framework, perform capacity planning, and create and review operational runbooks.
• Set up critical infrastructure and develop tools and frameworks to automate operational tasks, including the deployment of machines, services, and applications
• Participate in Incident Command on-call rotation supporting critical applications and services.
• Conducts root cause analysis of critical business and production issues and drives future preventive measures
• Manage scalability, capacity planning, redundancy, and resiliency
• Maintain service availability and performance SLAs based on business and product requirements.
• Contribute to documentation related to design, deployment, validation, and operations
• Design proactive service monitoring, alerting, and trend analysis of underlying infrastructure, and support the operations team in implementation
• Establish end-to-end monitoring and alerting on all critical components of the application

Your Experience

• 6+ Years of system engineering experience on mission-critical, enterprise-level systems
• 6+ years of experience using Infrastructure-As-Code to build large-scale environments, mainly on Linux platform (Ubuntu, SUSE, CentOS).
• 3+ years of experience working with cloud environments, primarily Google Cloud Platform
• Demonstrated Linux/Systems experience in a hybrid (cloud, on-prem) environment
• Strong experience with CI/CD pipeline, GitHub, Jenkins, Artifactory
• Must have a strong foundation in Linux operating systems, Troubleshooting, Design, and Implementation
• Expertise in configuration management with a framework such as Terraform, Ansible, and Helm.
• Experience using Infrastructure-As-Code to build large-scale environments
• Experience with Linux vulnerability management process and patching
• Must have programming knowledge in Python/Bash/Perl/Go languages to automate infrastructure workflow
• Understanding of software development methodologies and practices, including agile development, continuous integration, and continuous delivery
• Understanding of Network Firewalls, load balancers, and complex network designs
• Experience in monitoring technologies like Datadog, Nagios, Graphite, Cacti, and Grafana.
• Understanding Kubernetes, container lifecycle, and troubleshooting
• Hands-on knowledge of high-availability approaches such as load balancing, failover, clustering, and disaster recovery
• Excellent problem-solving, critical thinking, communication, and teamwork skills
• Passion, drive, energy, a sense of humor, and a great attitude

All your information will be kept confidential according to EEO guidelines.

Job Description:

This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills​

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

As a Manager on the Risk Assessment Services team, you will. You will be responsible for collaborating with tech and cyber partners to identify, evaluate, consult, and mitigate potential risks associated with technology/cyber areas across Enterprise Services. You will play a vital role in improving risk management assessment results and driving project/program delivery across Capital One. You will work closely with associates and executives across ES Tech and Cyber teams and other ES risk management teams to perform and support activities related to maturing risk management practices.

In this role, you will:

• Spearhead and support delivery of Business Unit Risk and Control Self-Assessment and Division Risk Identification, including project and process management, reporting, and crafting materials for senior management.

• “Move the needle” on key tech and cyber risks by ensuring appropriate risk scope, grounding risk ratings, improving control ratings, and mitigationdecisioning/plans

• Participate in senior leadership meetings and other governance activities.

• Clearly and concisely communicate complex technical concepts, both verbally and in writing, to stakeholders with varying levels of expertise.

• Partner and coordinate work with ESR Tech and Cyber Risk Guides, Technology and Cyber teams, Lines of Business, and second line of defense risk management teams to ensure successful collaboration.

• Serve as a trusted advisor, guiding relevant and impactful Tech and Cyber risk discussions.

• Collaborate and provide guidance and direction for enterprise risk management activities.

• Analyze data to identify and report on risks, trends, and areas for process improvement to management.

• Stay informed about emerging cyber and tech threats and their potential impact on the company.

• Stay informed about the evolving regulatory environment and its effects on our work.

• Participate in risk and other management forums to contribute to the ongoing improvement of risk and project/program management practices.

• Collaborate and respond to inquiries from Internal Audit and Regulatory agencies regarding our work, as necessary.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 4 years of experience in Risk Management, Process Management, Project Management, or a combination of these

• At least 4 years of experience in information security or technology risk management

• At least 4 years of experience supporting, partnering, and interacting with internal business clients

• At least 2 years of experience developing, evaluating, or implementing technology, information security controls or performing risk assessments

Preferred Qualifications

• Bachelor's Degree or Military Experience

• Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Management Certification)

• At least 5 years of experience supporting, partnering and interacting with internal stakeholders

• At least 7 years of experience in information security or technology risk management

• At least 5 years of project management experience leading cross functional projects and programs

• At least 4 years of experience with analysis of information security or technology threats and risks

• At least 2 years of risk or information security experience in the financial services industry

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Capital One Solutions Architect, you’ll have the opportunity to be on the forefront of driving transformations within Capital One Software. In this role, you will provide technical leadership for designing and implementing Salesforce and Integrated application solutions which span across Capital One Software.

Primary Responsibilities:

Architecture & Design

• Own the end-to-end Salesforce architectural strategy across Sales, Service, Revenue Cloud, Marketing, and AI/Einstein use cases.

• Define data models, integration patterns, API frameworks, and governance standards to ensure a scalable, secure, and future-proof platform.

• Balance innovation with technical debt management, ensuring sustainable delivery.

Leadership & Collaboration

• Lead and mentor Salesforce developers and admins, instilling best practices in coding, design patterns, and DevOps.

• Partner with Product Management to translate business requirements into robust Salesforce solutions.

• Act as a bridge between RevTech, Platform, and System Integrators, ensuring architectural consistency.

Delivery & Governance

• Establish and enforce architectural guardrails across multiple Salesforce orgs and connected platforms (GitHub, OnePipeline, Data Lakes, MDM, AI/ML).

• Oversee CI/CD practices and automated testing strategies for Salesforce releases.

• Ensure compliance with security, data privacy, and audit requirements.

Innovation & Future Readiness

• Drive adoption of AI/Einstein, predictive analytics, and RevTech integrations (e.g., Gong, Crossbeam, HG Insights, ZoomInfo).

• Identify opportunities to enhance customer experiences and revenue outcomes through technology.

• Stay ahead of Salesforce ecosystem advancements and emerging technologies.

The successful candidate will:

• Effectively communicate and build relationships to interact, inform, influence and communicate with key stakeholders at all levels across the company

• Exhibit mastery of facilitation and influence across teams, departments and divisions

• Enjoy the camaraderie, debates, and learning that comes from working with a team of passionate technologists

• See the impact of near term and long term choices, and are great at explaining it

• Possess excellent organizational skills and ability to multitask, while quickly shifting context and priorities

• Have a proven track record for leading and enabling technology, architecture and software engineering activities at enterprise scale

• Be self-motivated and display an unwavering responsibility to deliver high quality results and commitments

• Possess a keen attention to detail and a passion for Architecture, Software Engineering, Technology and Customer Experience

• Have an intellectual curiosity and interest to maintain and acquire new business, technology and architecture skills

• Have a background in implementing AI/Einstein features and integrating third-party RevTech tools.

• Ability to balance strategic architecture vision with hands-on technical delivery.

• Possess strong communication skills with both technical and non-technical audiences.

• Experience managing relationships with system integrators and platform teams.

• Have a proven track record of influencing product roadmaps and aligning technology with business outcomes.

Basic Qualifications:

• At least 8 years experience with Salesforce (Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud)

• At least 3 years of experience in an architectural leadership role

• At least 4 years of experience designing multi-cloud data models and scalable integrations (REST, SOAP, Mulesoft, Kafka, Snowflake, Databricks, etc.).

• At least 3 years of experience with CI/CD pipelines (GitHub, OnePipeline, Copado/Flosum)

• ADM 201- Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant certification

Preferred Qualifications:

• 5+ years experience in enterprise data architecture, API management, and identity/security (SSO, OAuth, etc.).

• Strong knowledge of APEX, Lightning Web Components, Flows, and SOQL

• At least one additional Salesforce certification: Salesforce Certified Technical Architect (CTA) , Salesforce Application Architect / System Architect, or Salesforce Revenue Cloud Specialist

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.