Bank Of America Operations Analyst - Wire Exception & Repair 

United States, Virginia, Richmond 

94125394

Responsibilities:

• Basic level reporting,

• Customer service support

• Reviewing and processing wire transactions for item processing.

• Ensures quality service and effective and efficient Wire Operations support for the assigned area's internal business partners and/or external customers/clients.

• Performs all the functions required at the Sr. Ops Rep level and typically will act as a workflow coordinator and/or a subject matter expert.

• Able to prioritize daily work to meet deadlines and goals for Federal Reserve cutoff.

• Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities where needed.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Hours - 11am - 8pm EST