Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and...
Develop new processes that streamline the ownership journey for customers and improve daily workflows for Roadside team members. Implement feedback mechanisms to gather insights from customers and incorporate improvements into...
Understand and own every aspect of your teamโs performance including but not limited to Coaching, development, One on One and providing real time feedback. Effectively time manage, handle multiple priorities,...
Deliver exceptional verbal and written customer support. Efficiently coordinate towing services, both in urgent and non-urgent situations. Assess customer needs and proactively resolve roadside. Determine the optimal course of action...
Manage and inspire the business process team to deliver exceptional results. Define what good looks like and build the tools to set your team up for success. Monitor service trends...
Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and...