מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Tesla Project Manager Lead Customer Support United States, Utah, Draper 829721360
06.04.2025
What You’ll Do What You’ll Bring
- Manage and inspire the business process team to deliver exceptional results. Define what good looks like and build the tools to set your team up for success
- Monitor service trends and implement process improvements to exceed customer expectations. Create and drive the vision for the team and all operational improvements. Optimize workflows to enhance both customer and employee experiences.
- Analyze customer feedback and other trends to identify operational gaps and opportunities. Partner with cross-functional teams to design and implement scalable solutions. Present improvement strategies to senior leadership and adapt based on feedback
- Utilize data to uncover pain points and streamline the ownership journey for customers. Develop tools and feedback mechanisms to enhance customer and agent satisfaction
- 3+ years of leadership experience in customer service or call center operations
- Strong analytical mindset with a track record of problem-solving and driving results
- Proven ability to coach and develop teams, influence without authority, and foster collaboration
- Exceptional written and verbal communication skills for engaging diverse audiences, including executive leaders
- Bachelor’s degree or equivalent experience
- Flexible availability to support operations and adapt to dynamic challenges
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