מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
דרושים Customer Service ב-United States, New York, Buffalo
ממשו את הפוטנציאל שלכם בתעשיית ההייטק עם אקספוינט! חפשו הזדמנויות עבודה בתור Customer Service בUnited States, New York, Buffalo והצטרפו לעוד אלפים שכבר מצאו עבודה בחברות המובילות. התחילו את המסע שלכם עוד היום ומצאו את הקריירה האידיאלית עבורכם בתור Customer Service עם אקספוינט.
חברה
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
United States
New York
Buffalo
נמצאו 2 משרות
16.04.2025
T
Tesla Service Support Advisor Residential Energy Service United States, New York, Buffalo
Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill...
תיאור:
What You’ll Do What You’ll Bring
- Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill scheduling gaps to maintain a well-organized and densely packed schedule
- Liaise with Field Teams: Act as a key point of contact for field teams to ensure timely system uptime and resolution of service issues
- Customer Interaction: Engage with customers to schedule, reschedule, and confirm appointments through various communication channels, including chat and phone
- Monitor Communications: Review and manage incoming emails and messages from teams, stakeholders, and customers to address scheduling needs for both proactive and customer-initiated requests
- Update and Communicate: Provide proactive and timely communication regarding scheduling timelines, updates, and changes to both customers and field teams
- Utilize Tools and Dashboards: Use provided programs and dashboards to monitor and address key performance indicators (KPIs), such as outstanding and past due work, and prioritize service for residential clients
- Associates degree preferred. Strong problem-solving skills with a proactive and self-motivated approach
- Flexible and able to adjust to changing circumstances. Capable of working through problems and solutions with minimal guidance; resourceful in tackling challenges
- Ability to work well independently and with others in a collaborative team environment. Excellent computer skills, particularly Microsoft Excel, PowerPoint, and Word
- Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines. Exceptional communications, strategic thinking, and interpersonal skills
- Excellent Customer Service Skills. Excellent organizational skills with a focus on efficiency and effectiveness
- Proponent for continuous improvements (Process, product, technology)
- Strong attention to detail. Regular, reliable, and predictable attendance is required
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משרות נוספות שיכולות לעניין אותך
05.04.2025
T
Tesla Customer Service Specialist Wall Connector United States, New York, Buffalo
Deliver a high level of customer service on every interaction. Own the relationship from the first customer contact until resolution in omni channel environment and the Customer of any home...
תיאור:
What You’ll Do What You’ll Bring
- Deliver a high level of customer service on every interaction
- Own the relationship from the first customer contact until resolution in omni channel environment and the Customer of any home or mobile charging equipment
- Processing warranty-based returns for home charging products with customers and support teams
- Provide troubleshooting and customer support for mobile app and account management for Tesla charging products
- Assist Solar / PV emergency lines when needed
- Achieve expectations on all Key Performance Indicators, monthly, quarterly and bi-annually
- Achieving Tesla’s standards of excellent customer communication, advocacy and education
- Minimum of 60 days handling calls for Energy Technical Support or equivalent experience
- Understand Electrical concepts such as wiring, Voltage, Frequency Shifting, LRA vs RLA, DCAC – DCDC – ACDC Conversions)
- Understand Telemetry Data (Periscope Graphing, Basic Data Mining)
- Configuration Analysis and Modification (Telescope)
- Connectivity and Networking (Connecting to Customer Network)
- Account Administration (Garage, Toolbox, Password Assistance, Commissioning, Product Replacement, Account updates and corrections)
- Critical Thinking (Order of Operations, Signal (Energy) Flow, Firm vs soft vs Hardware, Trend Spotting, Push vs Pull)
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משרות נוספות שיכולות לעניין אותך
Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill...
תיאור:
What You’ll Do What You’ll Bring
- Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill scheduling gaps to maintain a well-organized and densely packed schedule
- Liaise with Field Teams: Act as a key point of contact for field teams to ensure timely system uptime and resolution of service issues
- Customer Interaction: Engage with customers to schedule, reschedule, and confirm appointments through various communication channels, including chat and phone
- Monitor Communications: Review and manage incoming emails and messages from teams, stakeholders, and customers to address scheduling needs for both proactive and customer-initiated requests
- Update and Communicate: Provide proactive and timely communication regarding scheduling timelines, updates, and changes to both customers and field teams
- Utilize Tools and Dashboards: Use provided programs and dashboards to monitor and address key performance indicators (KPIs), such as outstanding and past due work, and prioritize service for residential clients
- Associates degree preferred. Strong problem-solving skills with a proactive and self-motivated approach
- Flexible and able to adjust to changing circumstances. Capable of working through problems and solutions with minimal guidance; resourceful in tackling challenges
- Ability to work well independently and with others in a collaborative team environment. Excellent computer skills, particularly Microsoft Excel, PowerPoint, and Word
- Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines. Exceptional communications, strategic thinking, and interpersonal skills
- Excellent Customer Service Skills. Excellent organizational skills with a focus on efficiency and effectiveness
- Proponent for continuous improvements (Process, product, technology)
- Strong attention to detail. Regular, reliable, and predictable attendance is required
Show more
משרות נוספות שיכולות לעניין אותך
תכננו את מהלך הקריירה הבא שלכם בתעשיית ההייטק עם אקספוינט! הפלטפורמה שלנו מציעה מגוון רחב של משרות Customer Service באזור United States, New York, Buffalo, ומעניקה לכם גישה לחברות הטובות ביותר בתחום. בין אם אתם מחפשים אתגר חדש או שינוי נוף, אקספוינט תקל על מציאת התאמת העבודה המושלמת עבורכם. עם מנוע החיפוש הקל לשימוש שלנו, תוכלו למצוא במהירות הזדמנויות עבודה ולחבור לחברות מובילות. הירשמו היום ועשו את הצעד הבא בקריירת ההיי-טק שלכם עם Expoint.