דרושים Operations Associate ב-United States, Iowa, West Des Moines

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed

• Receive direction from supervisor and escalate questions or issues

• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of financial services experience

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Strong analytical skills with high attention to detail and accuracy

• Knowledge and understanding of DASH, First Track, Prevent, FDR, Indigo

• Outstanding problem solving and decision-making skills

• Excellent verbal, written, and interpersonal communications skills

• Basic Microsoft Office skills (Word, Excel, and Outlook)

• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Job Expectations:

• Training will be in office Monday - Friday 8:00am - 4:30pm for 4 weeks

• Full time schedule after training will be Monday - Friday 8:00am - 4:30pm

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must work on-site at the posted work location

• This position is not eligible for Visa sponsorship

Job Location:

• 800 South Jordan Creek Parkway, West Des Moines, IA 50266

This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area

• Research credit or account information

• Perform skip tracing, review workout and restructure problem loans and payment plans

• Research vendor program remedies and recourse to determine loss projections

• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact

• Utilize solid understanding of company policies, procedures and collection systems

• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area

• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Direct Customer Service experience

• Previous Collections experience

• Experience in Call Center environment in Financial Services Industry

• Excellent verbal, written, and interpersonal communication skills

• Intermediate Microsoft Office suite skillset

• Knowledge and understanding of credit card products and services

• Experience working with Power of Attorney and/or Letters of Authorization

• Experience with Vendor management thatmay include working with debt settlement companies, and/or attorney firms

• Strong attention to detail and accuracy skills

• Ability to work effectively, as well as independently, in a team environment

• Experience using Enterprise Collections and Recovery System (ECAR)

• Technical skills: First Data Resource (FDR), Hogan/SHAW, OTIS, IRRIS, POPS, and/or ICMP

Job Expectations:

• Start date: October 14, 2025

• Willingness to work on-site at stated location on the job opening

• Position is Not eligible for Visa Sponsorship

Work Schedule:

• Monday-Thursday 9:00 am – 6:00 pm CST OR 9:30 am – 6:00 pm CST and Friday 8:00 am - 5:00pm CST or 8:30 am - 5:00pm

• This position offers a hybrid work schedule

Posting Location:

• 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
• Collaborate and consult with mid-level managers or cross-functional business partners
• Provide work direction to lessexperienced Strategyand Execution staff

Required Qualifications:

• 6+ months of BusinessExecution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with control execution and reporting
• Demonstrated ability to evaluate risks and to communicate relevant risk to the business in a simple, decisive, timely manner
• Knowledge of BSA/AML programs including KYC, CDD, EDD, CIP and / or other related risk and regulatory disciplines
• Ability to prioritize tasks, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Foundational knowledge of Microsoft Office
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work independently, proactively, and creatively while exercising sound judgment
• Excellent attention to detail and accuracy skills

Job Expectations:

• Ensure quality and efficiency in execution of owned controls
• Work independently to review new & existing errors and dispositions
• Review and disposition new errors
• Continue to review errors pending resolution (backlog)
• Ensure the backlog is continuously updated with new status/updates on errors
• Continuously seek improvement and efficiency opportunities
• Partner with Data Analytics team on complicated errors
• Escalate data anomalies, submit incident tickets, as needed
• Ongoing learning about Hogan and Merchant Services systems and data

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage the activities of a Specialized Services and Invoicing production team.
• Engage stakeholders and internal partners associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• Experience leading a fast paced, demanding, and deadline driven production environment
• Proven leadership and people management experience in relationship management or operational functions
• Ability to provide leadership by coaching, training, and mentoring
• Strong knowledge and hands-on experience with equipment/vendor finance products and/or Commercial Banking products
• Experience managing projects for billing resources
• Ability to build strong relationships with our external clients
• Strong stakeholder management skills with the ability to partner effectively across business, technology, and operational teams at varying levels in the organization
• Ability to prepare and present senior level communications
• Proven track record in driving process improvements, automation, and efficiency initiatives
• Experience partnering with IT / systems engineers on enhancements or updates to department systems
• Advanced MS Office experience including working with Excel for data loading, computation for invoicing and creating pivot tables
• Experience with – IMS (Invoice Management System), InfoLease or LeaseConnect.
• Experience with Tableau or PowerBI
• Bachelor's degree in business, finance, or related field; advanced degree

Job Expectations:

• Willingness to work on-site at the stated location on the job opening
• Ability to work a hybrid work schedule – 3 days in office / 2 days remote

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Maintain a high-quality account portfolio through the maintenance, collections, restructuring, modification, refinancing, transferring and file updating on all leases, lease purchases, conditional sales contracts and promissory notes

• Disposition equipment through sales, renewal and release on all terminations

• Utilize a solid understanding of company policies, procedures and collection systems in performance of duties

• Receive direction from supervisors

• Make decisions and resolve issues to meet business objectives

• Interpret policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service/Customer Care experience

• Experience working with the following systems: Artiva, and Infolease

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

• Sound analytical skills with high attention to detail and accuracy

• Experience delivering results in a fast-paced, deadline driven environment

• Sound organizational, multi-tasking, and prioritizing skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Location:

• DES MOINES, IA
• CHANDLER, AZ
• Irving, TX

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Research credit or account information
• Perform skip tracing, review workout and restructure problem loans and payment plans
• Research vendor program remedies and recourse to determine loss projections
• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact
• Utilize solid understanding of company policies, procedures and collection systems
• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office suite skillset
• Experience in Call Center environment in Financial Services Industry
• Direct Customer Service experience
• Previous Collections experience
• Knowledge and understanding of credit card products and services
• Experience working with Power of Attorney and/or Letters of Authorization
• Experience with Vendor management thatmay include working with debt settlement companies, and/or attorney firms
• Strong attention to detail and accuracy skills
• Ability to work effectively, as well as independently, in a team environment
• Experience using Enterprise Collections and Recovery System (ECAR)
• Technical skills:First Data Resource (FDR), Hogan/SHAW, Operations Image Browser (OIB), OTIS, and/or ICMP

Job Expectations:

• This position offers a hybrid work schedule – One week in Office and One week remote
• Ability to work the hours of 9am – 6pm CST OR 9:30am – 6:00pm CST, Monday-Friday

Position is Not eligible for Visa Sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.