דרושים Cloud Architect ב-United States, Indiana, Indianapolis

Job Category

Job Details

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce and Own products.

• Attain a Trusted Advisor status with both key business and technical decision-makers.

• Identify key industry business process areas for the opportunity to use the Salesforce platform.

• Lead DR planning activities and provide relevant technical recommendations on solutions to customers’ business needs in this area.

• In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of periodic reviews.

• Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.

• Provide proactive communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

• Provide timely account or issue executive level summary status reports both internally and to the customer.

• Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.

Minimum Requirements

• Minimum of five years relevant work experience in one or more of the following: Salesforce Admin, Customer Success, Enterprise Architecture, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Proficiency with both declarative and programmatic product features in Salesforce.

• Proficiency with use of the Salesforce APIs.

• Multiple Salesforce certifications preferred.

• Experience in dealing with large, complex, distributed systems-scale business.

• Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

• Ability to prioritize, multi-task, and perform effectively under pressure.

• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.

• Second language is a benefit.

• Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

: This role is Office-Flexible, with the expectation that you will work in-person from a Salesforce office three days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

RESPONSIBILITIES

• Adapt to and embody the culture and structure of the Digital Success Engineering team.

• Conduct technical requirements gathering, review, and architecture sessions to translate business needs into Salesforce Marketing Cloud solutions.

• Provide thought leadership in solving complex problems using advanced knowledge and experience.

• Design and implement robust, scalable solutions for Salesforce Marketing Cloud projects, ensuring seamless integration with internal and external systems.

• Triage and troubleshoot issues, ensuring timely and thorough resolution.

• Demonstrate strong analytical and problem-solving skills.

• Maintain technical and domain expertise in assigned product areas.

• Communicate effectively with development teams, leadership, and business users throughout the support process.

• Partner with agile, cross-functional teams to drive successful digital program execution.

• Manage deadlines, prioritize tasks, and effectively handle simultaneous requests.

PROFESSIONAL EXPERIENCE/SKILLS REQUIRED

• Bachelor's degree in Computer Science, Software Engineering, or related field.

• 8+ years of hands-on experience with Salesforce Marketing Cloud and other Salesforce Core products (Sales Cloud, Service Cloud, Data Cloud).

• Self-starter with excellent time management skills and ability to work in a fast-paced environment.

• Strong background in systems integrations, APIs, cross-cloud solutions, marketing compliance, and security protocols.

• Technical proficiency in AMPScript, HTML, CSS, SSJS/JavaScript, SQL, Apache Spark, Apache Airflow, Python, Rest API, Soap API.

• Experience with data management best practices, including data privacy and messaging consent.

• Ability to perform under pressure, adapt quickly, and drive data-driven decisions.

• Exceptional verbal and written communication skills, including technical documentation.

• Proficient in visual design of technical concepts (slide decks, diagrams, solution documents).

• Excellent analytical and problem-solving abilities to translate business requirements into technical solutions.

• Effective project management skills to organize, prioritize, and simplify engineering tasks across teams and domains.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Role Description

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.

Your Impact

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer.

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Salesforce Certifications (Data Cloud Consultant).

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Knowledge of software development process and design methodologies.

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Additional Salesforce product certifications are a plus (AI Associate,Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant)

• Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning)

• Experience working with Enterprise-level customers.

This role is office-flexible, with a requirement to be in office a minimum 3 days per week

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Responsibilities:

• Be a trusted Agentforce + Data Cloud subject-matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI.

• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud.

• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.

• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI

• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers.

• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

• Drive thought leadership through mentoring and knowledge sharing

As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.
Basic Requirements:

• Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI

• Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces.

• Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data Cloud

• Deep understanding of data modeling, integration architectures, and data governance best practices.

• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive

• Ability to facilitate discussions and translate technical concepts& solutions into tangible business value and ROI for customers

• Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies

• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotelywith customers and colleagues

• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.

Preferred Requirements:

• Portuguese-speaking highly preferred.

• Experience in aconsulting.implementationPartner for Data Cloud/CDP

• Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture

• Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc

• Experience implementing Salesforce Clouds, Multi cloud scenarios - Sales, Service, Industries, Marketing or Commerce

• Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development

• Experience in programming languages such as Python, Java, .Net, SQL

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

About the Job :

Red Hat is looking for a Salesforce Architect with Salesforce Experience Cloud expertise to join the Core Business Platforms organization. You will be responsible for delivering the technology strategy for Salesforce use.

What will you do?

• Work collaboratively with business and technology stakeholders in defining future-state technology architectures and roadmap that take into account the business goals, priorities and timelines.

• Work with stakeholders to understand potential opportunities and recommend solutions.

• Work with business teams to rapidly test out hypotheses, setup and demo Salesforce functionality, and guide the development team for demos.

• Determine and produce artifacts that will guide technical teams to drive to meaningful business outcomes

• Provide oversight for technical work to ensure platform standards are followed

• Monitor and maintain platform health using KPIs for performance, data quality, technical debt and agility

• Maintain up-to-date documentation of current state architecture, data flows and integrations for Sales and Support applications.

• Acts as technical tier 4 for unresolved inquiries within the purview of the role.

• Collaborates with key stakeholders to ensure regulatory and overall data compliance and adherence to business process controls.

What will you bring?

• 7–10 years of Salesforce Development or advanced admin experience with 3+ years of experience as an application/platform architect, with responsibility for defining target state architecture for solutions on Salesforce

• Certifications: Salesforce Experience Cloud Consultant, Salesforce Certified Technical Architect (CTA) or Salesforce Systems Architect

• Strong working experience implementing Salesforce Experience Cloud for Partner Relationship Management (PRM)

• Extensive experience in implementing and managing complex compensation logic, configuring rewards and incentive rules for partners.

• Experience with Rebate Management and Loyalty management.

• Deep understanding of Sales and Service Cloud

• Demonstrated ability to engage stakeholders, align architectural designs, balance speed with best practices, and provide technical guidance to delivery teams.

• Must have expertise in complex Salesforce Flow design and merging, implementing integrations via Invocable objects, and aligning with BPMN-based business processes.

• Extensive knowledge of Salesforce governor limits

• Expertise in applications development such as: Integration Techniques/Patterns, Data Modeling/Patterns, Security Patterns

• Effective interpersonal skills to influence and socialize the solution designs

• Thorough understanding of the Sales domain.

• Experienced with the principles of agile development methodologies

The following are considered as a plus:

• Design and Building of custom solution or managed packages for Salesforce

• Technical governance oversight of multiple development teamsCRM Analytics (CRMA)iPaaS integration tools such as Workato, Boomi or integration using Kafka

About the Job:

The IT Public Cloud team is seeking ato design, deploy, and manage cloud infrastructure that supports scalable, secure, and highly available applications. In this role, you will work within a small team of system and cloud engineers to understand the interdependencies between public and private cloud platforms, define platform requirements, and implement enterprise-grade cloud solutions.

What will you do?

• Deploy, manage, and optimize cloud environments (AWS, IBM Cloud, Azure, and GCP) to ensure reliability, scalability, and cost efficiency.

• Develop and maintain infrastructure automation using tools like Ansible Automation Platform and Terraform.

• Implement and maintain intelligent infrastructure and application monitoring designed to enable application engineering teams

• Implement cloud security best practices, IAM policies, network security, and ensure compliance with industry standards.

• Set up observability tools (e.g. Splunk, Splunk IM, etc) to monitor cloud services, troubleshoot performance issues, and enhance system efficiency.

• Work closely with development, security, and operations teams to provide cloud solutions that align with business and workload needs.

• Investigate and resolve cloud infrastructure issues, ensuring high availability and minimal downtime.Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration

• Participate in a regular on-call schedule, supporting the operation needs of our tenants

• Practice sustainable incident response and blameless postmortems

• Work within a small agile team to develop and improve SRE methodologies, support your peers, plan and self-improve

What will you bring?

• 3-5 years of experience in cloud management, DevOps, or system administration managing cloud-based production platforms or internally hosted services and platforms.

• 3+ years of experience in using cloud providers and technologies (AWS, IBM Cloud, GCP, Azure, etc.)

• Strong experience with Terraform, CloudFormation, similar tools, and configuration management tools like Ansible, Puppet, or Chef.

• Proficiency in Python, Bash, or PowerShell for automation, plus experience with object-oriented programming languages.

• Experience with enterprise monitoring tools (CloudWatch, Datadog, Prometheus, Splunk) and troubleshooting system issues to ensure high availability and performance.

• Basic knowledge of enterprise security requirements.

• Solid understanding of cloud networking (VPCs, subnets, firewalls) and security best practices (IAM, encryption, SIEM).

• Experience working with CI/CD pipelines using GitHub Actions, Jenkins, GitLab CI/CD, or similar tools.

• Experience with Git and repository management, with strong problem-solving skills and the ability to work effectively in cross-functional teams.

• Strong troubleshooting skills and the ability to work effectively with development and operations teams.

• Independent problem-solving and self-direction

• Works well alone and as part of a global team

• Experience working with Agile development methodologies

Preferred Qualifications:

• Certifications such as AWS Certified Solutions Architect, Azure Administrator, or Google Cloud Associate Engineer.

• Experience with hybrid cloud or multi-cloud environments.

• Familiarity with serverless computing (AWS Lambda, Azure Functions, GCP Cloud Functions).

• Experience working in Agile or DevOps-focused teams.