דרושים Quality Assurance ב-United States, Delaware, Wilmington

Required qualifications, capabilities, and skills

• 3+ years of professional experience involving Quality Reviews (QA/QC), Business Controls, Regulatory Compliance, Risk, Audit, or similar analytically focused tasks.
• Bachelor’s degree and/or CRCM (Certified Regulatory Compliance Manager) preferred.
• Demonstrated analytical and critical thinking capabilities with sharp attention to detail.
• Effective communication skills, both verbal and written, across multiple business areas and at various business levels.
• Proven organizational and time management skills, with the ability to prioritize work and meet deadlines.

Preferred qualifications, capabilities, and skills

• Collaborative mindset with the ability to build strong relationships across the organization.
• Ability to work independently, demonstrating initiative in identifying tasks and maintaining focus to achieve objectives.
• Capable of discussing differing opinions while maintaining composure and professionalism.
• Demonstrated ability to utilize procedures, job aids, training, and available resources to effectively execute tasks and resolve issues.
• Regulatory compliance knowledge of consumer-focused regulations related to marketing and digital media channels is a plus.

Strong working knowledge of advertising/marketing practices across various marketing channels is a plus.

The Anti-Money Laundering (AML) Quality Lead serves as a team lead for a team of seasoned AML Quality Assurance / Control associates engaged a variety of work to promote great investigative outcomes useful to law enforcement and consistent with the Bank Secrecy Act (BSA)/other regulatory requirements. AML Quality Lead primary responsibility is to guide the largely self-directed team toward goals and objectives aimed at promoting the delivery of great investigations. The role requires working closely with AML Process Managers to perform a variety of critical functions and continuous improvement efforts to ensure great investigative outcomes. The Lead is also responsible ensuring the use of the AML FIU management system, developing and coaching the team associates serving as a first level of escalation to the team and flexing resource capacity as appropriate to meet sampling output targets. The Lead is also responsible for planning and conducting processes related to anti-money laundering and global sanction quality assurance activities as well as managing the production environment.

Responsibilities:

• Operational Management & Training: Guide team on work priorities and operational metrics of AML Operations team. Daily supervision of Quality Assurance teams directly supporting Anti-Money Laundering Investigations teams. Assist with training in Regulatory Operations and in the business areas
• Policy and Procedure Impact: Contribute to internal AML Operations projects related to the modification of policies/procedures. Assess new business acquisitions to determine what work should flow into AML Operations units.
• Quality Assurance: Perform quality assurance on draft Suspicious Activity Reports, sanction reviews, Currency Transaction Report (CTR), Enhanced Due Diligence (EDD) reviews or other AML process. Perform periodic review of the team members work
• Escalation Handling: Handle escalated issues as appropriate for advanced investigation and analysis.
• Industry Knowledge: Assess internal trends, external regulatory and law enforcement environment to make recommendations to understand risk areas and alter or add typologies in certain business areas.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of AML financial crime experience within financial services
• At least 1 year of supervisory experience

Preferred Qualifications:

• Bachelor's degree
• 4 years of AML or financial crime experience within financial services
• Certified Anti-Money Laundering Specialist (CAMS), Certified Protection Professional (CPP), Certified Fraud Examiner (CFE) or host-nation equivalent

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Tech Risk Assurance Director in the Cyber and Tech Controls line of business, you will provide confidence to the firm's leaders by ensuring products and Lines of Businesses achieve their objectives while effectively measuring and managing risk. Developing and implementing revised or new policies and processes will be a central responsibility, with a focus on anticipating and prioritizing unknown thematic technical risk 'hotspots'. Collaborating with cross-product and functional teams, you will analyze high-priority risks, evaluate gaps in related standards and controls, and create outputs that propel remediation plans, controls and standards development, and strategy. Your expertise in risk management, data security, and security governance will be crucial in navigating the dynamic landscape of evolving cyber threats, technology advancements, and global regulations.

The primary responsibilities are to support the cybersecurity domain construct for Cybersecurity Assurance and focus on governance and compliance of regulatory and control obligations for the Cybersecurity of the firm, including such disciplines as SIEM, DLP, Digital Forensics, Network Telemetry and File Analysis, Cyber Intel, Vulnerability Management, Attack Simulation, Security Configuration, and Endpoint Detection and Response. You will play an important role in securely enabling the firm through managing the risk profile and aligning cybersecurity and technology controls requirements and product capabilities. The Tech Risk Assurance Director is responsible for coordinating the control framework, program, and approach for the JPMC security architecture, policies, standards, risk assessments, monitoring, and certification around cyber risk. This role engages in areas of development, design, and monitoring of corporate and global control programs, and acts as a liaison between management, the Lines of Business, internal and external audit, and regulators.

Job responsibilities

• Understand and have experience supporting regulatory engagements aligned to the FFIEC handbook and have in depth knowledge of industry best practice and control guidance provided by NIST, CIS, DISA and others
• Investigate, analyze, document, remediate, track, and report technology risks and associated controls; Design and development of control requirements based on new and emerging technological solutions in a measurable way, ensuring that existing and new solutions are designed to be continuously compliant with JPMC policies and standards
• Collaborate with team members and stakeholders on firm-mandated, cross-LOB, and regional audits where the Risk Pillar is engaged, and provide strategic drive for engagement efficiency, effectiveness and transparent, measurable, sustainable control improvements, including process enhancements and use of automated data collection techniques
• Define and proactively monitor Key Risk Indicators to identify non-compliance and assist in remediation with compensating controls to address security, risk and control gaps, provide leadership and advise on material remediation activities ensuring appropriate resolution of issues, action plans, breaks, and remedies and support the closure verification process, aid in training and spreading technology risk and control awareness within the organization, and create, maintain, and communicate operational metrics and status of control related initiatives and issues
• Develop and maintain strong business and technology relationships, becoming a trusted partner, communicate risk and other control findings with key stakeholders, develop recommendations and provide accurate metrics and management reports on a timely basis, and maintain an in depth understanding of the Cybersecurity Operations Technology domains consisting of Security Configuration, Security Operations and Vulnerability Management
• Support risk decisions for product roadmap prioritization and control implementations supported by documentation and substantiative evidence, manage the risk profile of aligned products, and translate risks into functional requirements, non-functional requirements and constraints together with the LOB business partners, Cyber Architecture and Product Management teams, and ensure that all pertinent Information Risk and Control regulatory requirements and applicable JPMC policies are understood by LOB business partners, technologists, and the Information Security Management function team members, and that these policies are implemented and monitored successfully
• Work with technology teams to walkthrough, gather control design requirements facilitate discussions and bring to closure control issues, lead the efforts to create and manage agile process for controls related assessment, and build automation/self service capabilities for analysis, reporting and reusing of information to address control issues, and communicate issues and evaluate issues/findings and best practices with the rest of the team and management
• Steer the development and implementation of robust risk management policies, standards, and controls, fostering a strong risk culture and promoting risk awareness and accountability across the Firm
• Lead and collaborate with cross-functional project teams to deep-dive into identified risks, understand systemic failures and issues enabling the risk, and work with appropriate teams to craft remediation plans
• Oversee execution of control evaluations, risk assessments, and regulatory compliance activities, ensuring alignment with the Firm’s objectives and regulatory requirements
• Champion the adoption of emerging technologies and industry best practices to enhance the Firm's risk management capabilities and fuel continuous improvement initiatives

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technology risk management, cybersecurity, or a related field, focusing on risk assessment and mitigation
• Excellent command of cyber and operations risk management processes, principles, architectural requirements, engineering threats and vulnerabilities, including incident response methodologies
• Keen understanding of national and international laws, regulations, policies and ethics related to financial industry cybersecurity
• Noted cybersecurity expertise, keeping technical skills current and participating in multiple forums
• Expertise in Agile and can work with at least one of the common frameworks
• Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with focus on recommendations for enhancements or remediation
• Experience with implementation and oversight of technology risk and controls, coordination of activities for audits and assessing an IT controls environment and detail oriented, with experience evaluating processes, controls, and issues to determine risks
• Subject matter expert on information security and technology risk management with understanding of IT control policies
• Demonstrated expertise in data security, risk management & controls, security governance, and analytical thinking
• Proven experience in managing cross-functional projects, and implementing risk management policies and processes
• Strong knowledge of industry regulations, guidelines, and best practices, such as NIST, ISO, FFIEC, and GDPR

Preferred qualifications, capabilities, and skills

• A deep understanding of cyber risk scenarios for on-prem and cloud based solutions and ability to maintain high standards with a drive to achieve the right answer in difficult and/or ever changing situations
• Subject matter expert on technology risk management with complete understanding of IT control policies and proven ability to examine, improve and execute the organization's existing processes and procedures for risk assessment
• Able to review, understand, and rely on technical and software documentation and apply that knowledge into practice
• Experience operating in environments that are heavily governed under compliance, regulatory, or risk reduction controls and possessing stakeholder engagement skills, including ability to interact with senior levels of management
• Knowledge of process-focused methodologies for IT related activities (Resiliency, Backup, Networks, Cloud, Change Management, Incident Management, SDLC) and knowledge of industry-standard risk/control frameworks: ITIL, COSO, NIST, PCI-DSS, COBIT, etc.
• Proficient verbal and written communication skills, including the ability to effectively lead discussions and meetings with internal management, external / internal audit, peer groups, regulators and senior stakeholders
• Ability to prioritize and work under stringent timelines and to lead within a cross line of business technology organization, empower people, build rapport, garnering respect and appropriately exercising authority in a collaborative cross-cultural environment