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JPMorgan Vice President Card & Connected Commerce CX Insights Innovation 
United States, Delaware, Wilmington 
492288944

29.05.2025

As a Vice President within the CX Insights & Innovation team in Marketing, Growth & Innovation, you will utilize a range of tools, insights, data, and analysis to gain a comprehensive understanding of the Card & Connected Commerce customer experience. Your responsibilities will include identifying customer issues across Servicing, Digital, and Travel experiences using these insights and contributing to the development of cross-functional solutions.

Job Responsibilities

  • Aggregate CX data & insights from various sources; synthesize and identify key insights across Card & Connected Commerce.
  • Use data & insights to identify solutions for CX Book of Work and Card product prioritization.
  • Understand NPS challenges, articulate them, and drive awareness around actionable solutions.
  • Identify initiatives to improve CX and create a holistic view of Card & Commerce CX opportunities.
  • Proactively share customer pain points and key insights with stakeholders and align on solutions.

Required Qualifications, Capabilities, and Skills

  • Strong leadership and interpersonal skills to influence stakeholders and managers.
  • Skilled at translating data into strategic insights for executive communication.
  • Ability to work effectively with Data & Analytics to direct outcomes.
  • Excellent problem-solving, written, and verbal communication skills.
  • Responsible for developing business objectives aligned to overall business.
  • Ability to thrive in a fast-paced, collaborative environment.
  • Excellent judgment and independent decision-making ability.
  • Strong skills with MS Excel, PowerPoint, and Pitch Pro.
  • Bachelor's Degree required.

Preferred Qualifications, Capabilities, and Skills

  • At least 5 years of relevant business experience, particularly with strategy and analytics.
  • Strategy/consulting background preferred.
  • Strong business knowledge overall, with detailed knowledge of Card.
  • Master's degree preferred.