דרושים Account Executive ב-United States, Colorado, Denver

The Assistant Manager, Key Account Wholesale drives growth by managing key wholesale accounts through strategic planning and execution. The role focuses on negotiating trade terms, aligning sell-in and sell-through processes, monitoring KPIs, and ensuring reliable supply. Acting as an internal ambassador, this position coordinates cross-functional collaboration and ensures compliance with trade agreements while proactively addressing account needs and market dynamics.

Key Responsibilities

• Negotiate and reinforce adidas trade terms with assigned accounts
• Assist the implementation of the Key Account Plans and ensure quarterly reviews are properly set
• Represent the Key Account team internally as an “ambassador" towards all functions and manage all interfaces
• Frequently address Key Account requirements across functions and proactively coordinate/ facilitate meetings with other functions and accounts
• Assist in the development of account strategies, formalization by strategic account plans and get sign-off by the director superior
• Sell-in and agree on sell-through support
• Formalize specific Account’s Marketing Plans
• Proactively lead the alignment of the sell in/ out process across internal functions for the Key Account team
• Continue to monitor sell-thru and the order backlog as well as realible and cost-effeciancy supply for the account
• Conduct and share sell thru information from account
• Monitor the progress of assigned accounts KPls to ensure target achievement
• Ensure customer compliance with trade agreements (i.e. trade terms)
• Monitor report customer & competitors activities and propose/initiate/take action

Competencies:

• Minimum 3–6 years of experience in Key Account Management, Wholesale, or Sales within the retail or sportswear industry
• Proven track record in managing large accounts
• Strong understanding of wholesale business models, trade terms, and retail dynamics
• Proficiency in sales planning, forecasting, and KPI monitoring
• Experience in developing and executing strategic account plans
• Familiarity with sell-in and sell-through processes, marketing plan formalization, and supply chain coordination
• Competent in data analysis and reporting (Excel, BI tools)
• Excellent negotiation and communication skills to manage internal and external stakeholders.
• Strong relationship-building and ability to act as an ambassador across functions

Purpose & Overall Relevance for the Organization:

Manage the conversion processes of orderbook of assigned wholesale partner(s)

Responsibilities:

• Be an expert in all operational and commercial areas, ensuring excellent Customer Service is always delivered.

• Actively challenge working methods and practices. Propose and implement practical enhancements.

• Manage day to day customer requests with the aim to resolve queries and provide creative and efficient solutions. This includes:

• • Communicate with the wholesale accounts via all aligned communication channels
  • Provide all relevant orders and article related information
  • Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
  • Find solutions for recuring issues in cooperation with interfaces to prevent complaints or returns
  • Work in close cooperation with the Sales team and support them by providing specific expertise

• Collaborate with our wholesale accounts and partners to ensure efficient and accurate customer set-up.

• • Coordinate new customer set-ups and changes to customer data (i.e., customer number closures, delivery blocks, release strategies, new sold-to and ship to, etc.) in cooperation with relevant internal departments

• • Set up and/or authorize order and invoice value date in accordance with the applicable value date and signature regulations

• Order book management from order to invoice to ensure orderbook transparency and conversion.

• • Process and handle all types of orders and contracts
  • Fix or flag internal order issues to respective stakeholders to ensure smooth order flow
  • Delaytracking
  • Orderbook cleanse
  • Ensure earliest possible delivery note creation to enable timely and complete delivery, including order prioritization, in compliance with the strategic guidelines. Support responsible departments in case of upcoming issues (e.g., requesting delivery by air freight)
  • Maintain approved exceptional discounts
  • Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
  • Monitor electronic receipts for errors and coordinating the correction of these errors using the tools provided (e.g., EDI, missing article data, missing segmentation)

• Special handling coordination for new requests and changes aligned with our commercial strategy.

• • Check the feasibility of customers’ shipping and packaging requirements and, if applicable, coordinating implementation within the system
  • Process system maintenance and forwarding of special handling information and, if applicable, labels to the warehouses and production facilities

• Process returns and complaints in line with the policy and record all requests in the CRM system, while cooperating intensively with internal and external logistics partners (forwarding companies, inbound and outbound, warehouses), as well as with Finance department:

• • Returns and refusals:check and decide on requests followed by rejection or management of the process until credit note is created
  • Complaints:validate, record, reject or approve claims for credit notes in case of quality defects, formal/special handling errors, discount and price differences
  • Independently processing and providing final clarification of outstanding charges and invoice reductions

• Perform special tasks, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.

• Stand in for and support colleagues working in other groups within Customer Service.

Optional:

• Act as key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios.
• Support in projects and workshops with a view to achieving departmental goals.
• Attend customer meetings at and outside the location.

Authorities:

Limited representational authority

Knowledge, Skills and Abilities:

• Solid Change Management skills
• Strong interpersonal skills (e.g. communication, negotiation, relationship management)
• Strong functional skills (e.g. Customer Service, Sales, Finance)
• Commercial and business acumen
• Mental flexibility, initiative and determination
• Fluent in written and spoken English. Skills and abilities in other language are a plus

• Advanced working knowledge of MS Office, SAP, Salesforce and MicroStrategy
• High level of customer orientation, presentation and communication skills
• Process-oriented mindset and in-depth understanding of complex correlations
• Be a confident, positive and driven member of the team, ensuring to contribute to a high-performance culture in the team and department.
• Experience in working under pressure to meet deadlines and conflicting priorities
• Ability to travel if required

Requisite Education and Experience / Minimum Qualifications:

• Master degree, preferably in business administration
• Minimum 3years of experience, mostly in Customer Service, Sales or Sales Development
• International background is a plus

Mobility (PRG/WAW/HZO) is preferred

Key Relationships:

• Wholesale partners / accounts
• Wider Customer Service team
• Sales channels teams
• IT
• Supply chain teams (local and European) and DCs
• External – 3rd Parties
• Credit management team / Finance
• Marketing
• CEE Sales Development
• CEE and CE OF

Purpose & Overall Relevance for the Organisation:

To drive profitable and sustainable market share growth within assigned key account(s) and categories, while upholding the adidas brand image and strategic objectives. We are seeking candidates for two distinct roles to support our Benelux lifestyle accounts: one role will focus on footwear, while the other role will concentrate on apparel.

Key Responsibilities:

• Act as the internal ambassador for assigned key account(s), ensuring alignment and collaboration across all functions. Develop a deep understanding of assigned accounts and categories and document through Account Fact Books.
• Support the development of account strategies, formalizing them by Strategic Account Plans and getting sign-off by the direct superior.
• Collaborate with the SKAM/Director to develop and formalize Account Marketing Plans, including sell-in and sell-out strategies.
• Monitor sell-out and the order book continuously and ensure reliable and cost-efficient supply for the account
• Support negotiation and enforcement of adidas trade terms
• Track and report progress on own KPIs
• Monitor and report on customers and competitors’ activities and propose/initiate/take actions
• Provide realistic plans and forecasts on customer performance.
• Ensure customer compliance with all agreements.
• Ensure robust Go To Market plan and support within seasonal activations, brand campaigns and other applicable sell out drivers.

Key Relationships:

• Buyers (across all accounts).
• Sales team.
• Respective BU’s.
• Trade Marketing & Brand Marketing.
• Sales & Business Planning.
• Customer Service.
• Credit Management.

KPI’s:

• Market shares growth within assigned KA(s) and categories.

Knowledge, Skills and Abilities:

• Proven experience in planning, selling and negotiating.
• Strong communication skills: written, oral and presentation.
• Strong organisation skills, prioritisation & planning.
• Financial acumen in forecasting, planning, and execution.
• Strong industry knowledge, across divisions of footwear, apparel and accessories/equipment
• In depth understanding of local markets’ consumers, accounts, economic environment and commercial needs.
• Strategic thinking and implementation skills.
• Analytical mindset with the: ability to analyse data to improve strategic decision making and implementation.
• Creative direction and marketing plan execution.
• Leadership and coach abilities.
• Fluent in English & Dutch and/or French.

Requisite Education and Experience / Minimum Qualifications:

• Proven experience within a Key Account Selling Environment.
• Degree in sports, a related field, or equivalent industry experience.
• Demonstrated sales experience ideally within the sport or retail sector.