דרושים Operations Coordinator ב-United States, Arizona, Prescott

Role and Responsibilities

• Media Operations Management:
  • Oversee the end-to-end media operations process, ensuring seamless execution of media plans and tactics.
  • Collaborate with media planners, buyers, and agency partners to optimize media spend and deliverables.
  • Monitor media performance metrics and provide actionable insights to improve campaign effectiveness.
• Financial Governance:
  • Manage the $700M+ Media budget, ensuring accurate forecasting, tracking, and reporting of expenditures.
  • Conduct regular audits of media invoices, ATBs (Actual-to-Budget), and financial documents to identify discrepancies and ensure compliance with budgetary guidelines.
  • Implement and enforce best practices for billing, budget oversight, and financial governance to minimize variances and improve accuracy.
• Process Improvement:
  • Develop and maintain standardized processes for media operations, including billing, reporting, and reconciliation.
  • Identify inefficiencies in current workflows and propose solutions to streamline operations and enhance productivity.
  • Lead initiatives to fast-track onboarding and upskilling of the Media team to address capacity constraints.
• Stakeholder Collaboration:
  • Serve as the primary point of contact for finance teams regarding media-related financial inquiries and discrepancies.
  • Work closely with agency partners to ensure alignment on billing methodologies, deliverables, and financial expectations.
  • Communicate effectively with internal stakeholders to provide updates on media operations, financial performance, and improvement initiatives.
• Discrepancy Resolution:
  • Investigate and resolve discrepancies in media billing and ATBs, providing clear explanations and actionable recommendations.
  • Implement early warning systems (e.g., Red Amber Alerts) to flag significant variances and enable timely corrective actions.
• Build and Develop Best Practices for Ways of Working
  • Develop training manuals, onboarding initiatives, as well as manage training initiatives for staff development and growth
  • Foster a collaborative and high-performing team culture focused on operational excellence and continuous improvement

Minimum Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. Advanced degree or certifications in finance or media management are a plus.
• Experience:
• Minimum 7+ years of experience in media operations, planning, or buying, with a proven track record of managing large-scale media budgets.
• Strong financial acumen with experience in budget management, forecasting, and financial analysis.
• Demonstrated ability to manage complex operations, resolve discrepancies, and implement process improvements.
• Skills:
• Proficiency in media planning tools (e.g., Strata, Mediaocean) and financial software (e.g., Excel, SAP).
• Excellent analytical skills with the ability to interpret data and provide actionable insights.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Detail-oriented with a focus on accuracy and compliance in financial governance.
• Knowledge:
• In-depth understanding of media channels (linear TV, digital, OOH) and industry-standard methodologies for billing and ATB allocations.
• Familiarity with agency partnerships and best practices for media governance.

Preferred Qualifications:

• Experience in a fast-paced, high-volume media environment with limited staff capacity.
• Knowledge of digital media trends and their impact on budgeting and billing methodologies.
• Leadership experience in managing and developing high-performing teams.

Responsibilities

Demand Forecasting:

• Develop and maintain accurate sales forecasts for various timeframes, including short-term, mid-term, and long-term, utilizing a diverse range of forecasting methodologies.
• Analyze historical sales data, conduct thorough market research, analyze competitor activities, and identify key trends that influence demand.
• Incorporate seasonal fluctuations, promotional activities, and other relevant factors into demand forecasts.
• Regularly review and update forecasts based on actual sales data and prevailing market conditions.
• Conduct strategic demand managing to maximize supply allocation for launch readiness within limited supply

Inventory Management:

• Monitor inventory levels across all sales channels and proactively identify potential stockouts or instances of excess inventory to maximize sales opportunities.
• Collaborate closely with operations teams (SCM, Packaging, LPS, PM, etc.) to ensure timely order fulfillment and maintain optimal inventory levels.
• Proactive demand operations to zero out part exposure before EOL

Collaboration:

• Work closely with sales, marketing, operations, and finance teams to ensure alignment of demand plans with overall business objectives including target plan, market share and KPIs
• Communicate demand forecasts and inventory plans to relevant stakeholders on a weekly basis.

Data Analysis & Reporting:

• Analyze sales & inventory data, and market trends using data analysis tools.
• Prepare regular reports that provide insights into demand forecasts, inventory performance, and KPIs.

Minimum Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Data Analytics and 8+years of experience managing CPFR relationships in the telecommunications, technology, or consumer product goods industries
• Advanced proficiency in MS Excel functions, including experience with modeling and data analysis
• Ability to work independently in a fast-paced, multi-cultural environment
• Effective written and verbal communication at a professional level
• May require additional working hours beyond a normal schedule to meet high-stress, time-sensitive deadlines that can be both cyclical and dynamic
• Travel up to 15%
• Demonstrates a commitment to policies and procedure, which includes attendance, confidentiality, conflict of interest, and ethical responsibilities

Role and Responsibilities

• Key customer facing role with direct impact to revenue both sell in and sell out for the AT&T channels.
• Conduct weekly business review to identify tactical retail execution opportunities.
• Drive the end-to-end operational execution for the channel GTM strategies.
• Strong understanding of all aspects of the channel at the operations level, training, merch, systems, store layouts, and measurements for success to provide customer insight during strategy development and identify field execution opportunities.
• Provide strategic channel direction and communication for field sales organization activity including merchandising, training, and sales enablement.
• Own field partnership and communication inclusive of communications in MCS, Field surveys, account team priorities and store visit reporting.
• Oversee training content development & customization for all supported AT&T channels in partnership with the customer and internal CLS team.
• Manage Advocacy programs for the AT&T channels including: Executive/ leadership buy-in, customer sell-in, internal alignment & support, program execution, reporting and field communication.
• Manage the Elite training strategy within the AT&T channel regarding reporting on monthly cadence, sell in on strategic initiatives-focusing on retention & registration.
• Manage and operationalize local marketing initiatives including: experiential events, training & enablement opportunities, In-Store & Drive to retail events (Table Days).
• Develop and maintain strong relationships with multiple cross functional teams, carrier account team and the customer.
• Oversee status of all budget and vendor requests by working with the project manager and internal teams to ensure timely approvals.

Skills and Qualifications

• Bachelor’s degree in Business, Marketing, or related field or equivalent work experience
• 6+ years’ experience in project management and operations for retail organization. Wireless industry a plus.
• Strong experience managing complex projects and details & meeting deadlines for multiple concurrent projects.
• Experience and understanding of the consumer journey, trends and insights
• Demonstrated success in working on cross-functional teams with the ability to influence peers and others in order to accomplish objectives of multiple projects
• Excellent organizational skills to be effective and efficient. Meticulous attention to detail for production schedules/timelines and accurate communication of relevant information to both internal and agency partners.
• Ability to make informed recommendations based on a thorough understanding and analysis of organizational and business objectives
• Customer focused with ability to objectively assess opportunities and adjust to customer changing needs
• Experience regularly engaging with Leadership Levels
• Must have experience in developing presentations using a variety of PC applications, including word processing, spreadsheet, and presentations.

In this role you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship

Posting Location:

• STOCKTON HILL & GORDON | 3940 Stockton Hill Rd Kingman AZ 86409

• BULLHEAD CITY | 1751 Highway 95, Bullhead City AZ, 86442

• FORT MOHAVE | 4825 S Highway 95 Fort Mohave AZ 86426

• LAKE HAVASU CITY | 1601 McCulloch Blvd Lake Havasu City AZ 86403

• LAKE HAVASU CITY - SOUTHSIDE | 3269 Maricopa Ave #120 Lake Havasu City AZ 86406

• PARKER | 1001 W 12th St Parker AZ 85344

• FRONTIER VILLAGE | 1831 E. Hwy 69 Prescott, AZ 86301

• MILLER VALLEY | 825 Miller Valley Rd Prescott, AZ 86301

• PRESCOTT VALLEY | 7520 E. Hwy 69 Prescott Valley AZ 86314

• WILLOW CREEK & SANDRETTO | 3186 N. Willow Creek Rd Prescott, AZ 86301

• Please note, not all positions will be available at each location.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Responsibilities

This role offers a unique opportunity to lead and drive the execution of key Retail and Account team priorities, focusing on Training, advocacy, in-store engagement, and customer events. As a Senior Manager of Retail Operations and Business Planning, you will play a pivotal role in positioning Samsung as a leader in retail by delivering best-in-class front-line support. Reporting directly to the Director of Channel Management, you will be a key member of the Retail Channel Operations team, tasked with enhancing customer experiences, optimizing retail partnerships, and ensuring operational excellence across all initiatives. This position requires a strategic thinker with exceptional leadership skills, a customer-centric approach, and the ability to collaborate effectively across teams to achieve retail success.

• Key customer-facing role with direct impact on revenue, both sell-in and sell-out, for the TMUS channels.
• Conduct weekly business review to identify tactical retail execution opportunities.
• Drive the end-to-end operational execution for the channel GTM strategies.
• Strong understanding of all aspects of the channel at the operations level, training, merch, systems, store layouts, and measurements for success to provide customer insight during strategy development and identify field execution opportunities.
• Provide strategic channel direction and communication for field sales organization activity, including merchandising, training, and sales enablement.
• Own field partnerships and communication, including MCS communications, Field surveys, account team priorities, and store visit reporting.
• Oversee training content development & customization for all supported TMUS channels in partnership with the customer and internal CLS team.
• Manage Advocacy programs for the TMUS channels, including Executive/ leadership buy-in, customer sell-in, internal alignment and support, program execution, reporting, and field communication.
• Manage the Elite training strategy within the TMUS channel regarding reporting on a monthly cadence, sell-in on strategic initiatives, and focusing on retention & registration.
• Manage and operationalize local marketing initiatives, including experiential events, training and enablement opportunities, In-Store and drive-to-retail events (Table Days).
• Develop and maintain strong relationships with multiple cross-functional teams, the carrier account team, and the customer.
• Oversee status of all budget and vendor requests by working with the project manager and internal teams to ensure timely approvals.

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, or related field, or equivalent work experience
• 6+ years’ experience in project management and operations for a retail organization. Wireless industry a plus.
• Strong experience managing complex projects and details & meeting deadlines for multiple concurrent projects.
• Experience and understanding of the consumer journey, trends, and insights
• Demonstrated success in working on cross-functional teams with the ability to influence peers and others in order to accomplish the objectives of multiple projects
• Excellent organizational skills to be effective and efficient. Meticulous attention to detail for production schedules/timelines and accurate communication of relevant information to both internal and agency partners.
• Ability to make informed recommendations based on a thorough understanding and analysis of organizational and business objectives
• Customer-focused with the ability to objectively assess opportunities and adjust to changing customer needs.
• Experience regularly engaging with Leadership Levels
• Must have experience in developing presentations using a variety of PC applications, including word processing, spreadsheet, and presentations.

Responsibilities

• Strategic Support for Product Leadership: Partner with product leaders to operationalize strategic plans, track key performance metrics, and ensure progress toward divisional goals
• Executive Program Management: Lead the execution of cross-functional and enterprise-level initiatives, ensuring alignment across business units and timely delivery of outcomes
• Operational Cadence and Communication: Establish and maintain regular reporting, operational reviews, and communication rhythms across the leadership team to drive clarity, accountability, and action
• Stakeholder and Relationship Management: Act as a liaison between product leadership and internal stakeholders (e.g., Sales, Marketing, Finance, Retail, HR, Operations), facilitating collaboration and ensuring consistency in execution
• Internal Engagement and Planning: Support executive participation in internal and external forums, including field and partner engagements, HQ planning sessions, and leadership offsites. Own logistics, materials development, and follow-up tracking
• Process Optimization and Organizational Health: Identify and implement improvements to workflows, planning processes, and organizational structure that increase team efficiency and impact

Minimum Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field and 8+ years of experience in roles spanning strategy, product operations, business planning, or sales/marketing operations
• Proven success supporting executive leadership through strategic program management, operational excellence, and change management initiatives
• Exceptional analytical, organizational, and interpersonal skills
• Experience influencing within a matrixed organization
• Strong verbal and written communication skills with executive presence and storytelling ability
• Advanced proficiency with Microsoft Excel and PowerPoint

Preferred Qualifications

• MBA or master’s degree and 6+ years of relevant experience
• Experience supporting technology or product-driven teams
• Experience with planning tools (e.g., Monday, Asana, Smartsheet)