דרושים ב-West Pharma ב-South Korea, Seoul

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
• Assist with troubleshooting and problem determination/resolution.
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
• Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level.
• Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
• Professional attitude in maintaining a clean, orderly and safe work area.
• Exemplary behavior in IT security related topics
• Participate in “on-call” support rotation.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures and corporate policies
• Other duties as assigned.

• Bachelor's Degree or equivalent experience in Computer Science required

• Minimum 3 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment
• Experiences in collaboration within international teams

• Excellent interpersonal skills and communication skills
• Strong service orientation
• Ability to work on own initiative and to meet deadlines.
• Open to change and prepared to drive change.
• Required Language: English
• Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.
• Completes a variety of atypical assignments.
• Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
• Works with a limited degree of supervision
• Acts as an informal resource for colleagues with less experience.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times.
• Desktop support incl. MS Office Suite
• MS Windows Server administration
• Network technologies/protocols and administration
• Microsoft Active Directory
• Microsoft Office 365

• Information Technology\ITIL Foundations v3 preferred

• Providing differentiating service for Strategic Accounts, owning our customers journey
• Aligning with Global counterparts to create one global customer experience
• Serving as SPOC for all customer relationship matters within the assigned accounts
• Identifying key customer stakeholders and contribute to developing strategies to build trusted advisor relationships with them
• Maintaining a regular interaction with assigned accounts to proactively identify potential issues and suggest additional potential opportunities
• Striving for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
• Sustaining a sense of urgency across the organization to solve customer issues
• Customer Satisfaction, as measured by NPS (Net Promoter Score)
• Handling daily customer interactions professionally and patiently by phone and email
• Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
• Informing customers of interruptions to order schedule and review next best outcome together.
• Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
• Managing deviation agreements
• Assisting in resolving invoicing discrepancies with internal AR
• Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
• Other duties as assigned

• Bachelor’s degree or completed vocational training (apprenticeship)

• Up to 2 years of experience in client services or customer services
• Prefer 1-2 years’ direct experience in customer interaction roles
• Knowledge or experience with ERP tools like SAP with S&D module

• Working knowledge of MS Office or the willingness to learn it quickly
• Highly proficient in written and spoken English and one further language of our business areas
• Ability to deliver great customer experience and to be invigorated by constant personal interaction
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

• Communication, quick decision making, interpreting data, reading or writing, public speaking -- must be able to express or exchange ideas with team members
• Must be able to understand direction and adhere to established procedures

• Lead as HR partner for the local leadership team and provide site HR support to the location
• Facilitate and encourage communication between local office and Regional HQ through providing translation support to team members during meetings
• Review translated documents received from translation vendor for accuracy
• Prioritize, setup and own all local employee life-cycle related processes; engage the relevant regional HR subject matter expert as needed
• Process/Upload monthly payroll through payroll vendor in a timely and accurate manner
• Collaborate with regional recruiting team to fulfil local hiring needs effectively
• Provide guidance on HR policies and ensure that policies are up to date per local legislations
• Track and ensure that all mandatory training modules (corporate and local) are completed timely
• Liaise with HR Shared Services team to ensure data accuracy and integrity on the HRIS; manage all employee personal files and data maintenance activities
• Drive adoption and utilization of the Learning Management System
• Responsible for office and facility management related activities in areas including but not limited to:
  1. Coordination of travel-related logistics for visitors
  2. Lead and manage the EHS Specialist and Janitor in ensuring that employees have a conducive and safe environment to work in
• Stay abreast of market/industry developments that will potentially affect the HR strategies; proactively provide such market intelligence to the relevant stakeholders
• Lead and/or participate HR related projects
• Other duties as assigned

• Bachelor's Degree preferably in human resource management, legal or related field required

• Minimum 5-8 years of related work experience in an MNC environment; with at least 3 years of people management experience

• Familiarity with workplace laws, regulations, employment trends, strong understanding of labor law, collective agreements, unions and works councils.
• Work effectively under pressure whilst not compromising professional standards.
• Can work both independently and as part of a team.
• Objective, approachable and able to interact effectively with all levels of employees both in person and virtually in a positive and respectful manner.
• Strong communication both written and oral.
• Ability to maintain confidentiality with sensitive issues and handling sensitive confidential data to meet data privacy compliance requirements.
• Experience with cases management system to record accurate and timely case updates for management information purposes.
• Producing high quality documentation including reports, letters, meeting notes, etc.
• Work with minimum of supervision.
• Ability to respond internal employee hotline and workflow concerns in partnership with the ERM and local HR leadership.
• Self-Organization, time management and prioritization.

• Human Resources\SHRM-SCP preferred

• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures.
• Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Read and interpret data, information and documents.
• Must maintain the ability to work well with others in a variety of situations.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.
• Ability to make independent and sound judgments.
• Observe and interpret situations, analyze and solve problems.

• Providing differentiating service for Strategic Accounts, owning our customers journey
• Aligning with Global counterparts to create one global customer experience
• Serving as SPOC for all customer relationship matters within the assigned accounts
• Identifying key customer stakeholders and contribute to developing strategies to build trusted advisor relationships with them
• Maintaining a regular interaction with assigned accounts to proactively identify potential issues and suggest additional potential opportunities
• Striving for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
• Sustaining a sense of urgency across the organization to solve customer issues
• Customer Satisfaction, as measured by NPS (Net Promoter Score)
• Handling daily customer interactions professionally and patiently by phone and email
• Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
• Informing customers of interruptions to order schedule and review next best outcome together.
• Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
• Managing deviation agreements
• Assisting in resolving invoicing discrepancies with internal AR
• Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
• Other duties as assigned

• Bachelor’s degree or completed vocational training (apprenticeship)

• Up to 2 years of experience in client services or customer services
• Prefer 1-2 years’ direct experience in customer interaction roles
• Knowledge or experience with ERP tools like SAP with S&D module

• Working knowledge of MS Office or the willingness to learn it quickly
• Highly proficient in written and spoken English and one further language of our business areas
• Ability to deliver great customer experience and to be invigorated by constant personal interaction
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

• Communication, quick decision making, interpreting data, reading or writing, public speaking -- must be able to express or exchange ideas with team members
• Must be able to understand direction and adhere to established procedures

The Manager of Product Costing is a global position responsible for developing and managing the inventory and standard costing processes. They will interact with many departments across the organization and be a trusted partner within finance and operations.

• Drive and lead all standard cost updates: the annual standard cost process, costing of newly released products, and periodic reviews of individual part costs to ensure they are current and accurately reflect manufacturing costs.
• Collaborate with engineering and operations to ensure bills of materials and routings are accurate as well as procurement for purchasing information records.
• Partner with the master data to implement best practices in maintaining the fields relevant to product costing.
• Analyze global variances (production/purchase price/freight) to ensure accuracy of transactions.
• Participate in S4 Hana go-lives as well as other SAP initiatives as the subject matter expert in all areas related to standard costing and variances.
• Integrate governance mechanisms in the costing process by developing and tracking KPIs and SLAs to ensure inventory valuation accuracy and integrity.
• Ensure appropriate controls and compliance with US GAAP.
• Support and assist in the global initiatives relating to cost accounting for all regions/divisions of West.
• Support and assist other functions within the business as required.
• Other duties as assigned.

• Bachelor's Degree In Accounting or Business with concentration in Accounting/Finance required and
• Master's Degree MBA preferred

• Minimum 8 years required and
• Prior SAP implementation experience preferred

• Understanding of the manufacturing environment and the associated financial processes
• Knowledge of supply chain, receiving, inventory flow, operations process and manufacturing principles
• Strong ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
• Ability to effectively analyze transactional level detail in an enterprise resource planning system and articulate the key findings to senior management
• Ability to multi-task and drive actions to completion under strict deadlines
• Understanding of GAAP and internal control principles
• High proficiency in Microsoft Excel

• Finance and Accounting\Certified Public Accountant (CPA) Upon Hire preferred or
• CMA Upon Hire preferred

• Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.
• Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues