Fraud & Claims Representative - Cac jobs at Wells Fargo in United States, San Antonio

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call Center experience
• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Bilingual speaking proficiency in Spanish/English
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work effectively in structured but flexible, adaptable and changing work environment
• Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment
• Financial services experience
• Basic Microsoft Office (Outlook, Word, and Excel) skills
• Ability to manage to production goals, deadlines, and various metrics
• Ability to follow policies, procedures, and regulations
• Strong analytical skills with high attention to detail and accuracy
• Knowledge and understanding of financial crime, fraud, or risk management

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• Training will be for six weeks, Monday - Friday, 8:30 am – 5:30 pm
• Work Schedule: Initial schedule after training will be presented to you at time of offer and will be 1:30 pm – 10:00 pm or 2:30 pm – 11:00 pm. Schedule includes a shift differential.

Job Location:

• 4101 Wiseman Blvd, San Antonio, TX 78251

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Escalate questions and issues to more senior employees

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and reading proficiency in Spanish/English

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Ability to execute in a fast paced, high demand, metric driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understandingand experience of internet, mobile, and social media technology

Job Expectations:

• Must be able to attend full duration of required training period​
• This position is not eligible for Visa sponsorship​
• Ability to work additional hours as needed ​
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted ​
• Must complete and pass required language assessment

Training Schedule:

• You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training class starts on 10/27 for 7 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
• We're open 24 hours a day.

Compensation:

• Starting rate $20.00 per hour

Posting Location(s):

• 4101 Wiseman Blvd Bldg. 201 San Antonio, TX 78251

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Claims Assistance Center

In this role, you will:

• Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations

• Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity

• Make decisions and resolve issues regarding fraud and claims to meet business objectives

• Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service

• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues

• Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals

• Manage allocation of people and financial resources for Fraud and Claims Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years Leadership experience

Desired Qualifications:

• 4+ years direct management experience

• Contact center management experience

• Prior experience managing supervisory staff

• Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members

• Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities

• Experience working closely with other fraud managers and business partners

• The ability to conceptualize, develop and implement process improvements

• Excellent analytical and project management experience

• Demonstrated strong oral and written communication skills

• Ability to present complex material in a digestible, consumable manner to all levels of management

• Ability to provide leadership to a virtual or remote team

• Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration

Job Expectations:

• Ability to travel up to 10% of the time

• Hybrid role, 3 days in the office, 2 days remote

• No visa sponsorships

San Antonio, TX

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Escalate questions and issues to more senior employees

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and reading proficiency in Spanish/English

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Ability to execute in a fast paced, high demand, metric driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understandingand experience of internet, mobile, and social media technology

Job Expectations:

• Must be able to attend full duration of required training period​
• This position is not eligible for Visa sponsorship​
• Ability to work additional hours as needed ​
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted ​
• Must complete and pass required language assessment

Training Schedule:

• You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training class starts on 9/29 for 7 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
• We're open 24 hours a day.

Compensation:

• Starting rate $20.00 per hour

Posting Location(s):

• 4101 Wiseman Blvd Bldg. 201 San Antonio, TX 78251

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

This position will be responsible for performing collateral perfection reviews. This review involves intake and onboarding as well as servicing and monitoring different types of collateral.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Act as primary loan servicing contact that involve construction monitoring and disbursements
• Monitor collateral and preparing payoff letters, releasing collateral
• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of Loan IQ, AFS and/or E-Trac
• Real Estate and UCC Article 9 experience
• Knowledge and understanding of loan documentation
• Experience with reviewing title policies and real estate collateral
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to navigate multiple computer systems, applications and utilize search tools to find information
• Exceptional verbal, written, and interpersonal communication skills
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Effective organizational, multi-tasking, and prioritization skills
• Sound knowledge of Microsoft Office (Work, Excel, & Outlook)

Job Expectations:

• This position currently offers a hybrid work schedule
• Ability to work additional hours as needed

Locations:

• 4101 Wiseman Blvd Bldg 307, San Antonio, TX
• 801 Walnut Street, Des Moines, IA

Other Information:

• Position locations listed above.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa Sponsorship

**You should be aware that specific compliance policies may apply regarding outside activities and/or personal investing. Requirements may include pre-clearing outside activities, transferring brokerage accounts to a designated broker, trade pre-clearance, minimum holding period, monitoring of trading activity, etc. Affected employees will be expected to provide information to the Personal Account Dealing Team and abide by applicable policy requirements. If you would like additional information to help assess impact, please discuss with your hiring manager or contact the Personal Account Dealing Team atPADTeam@wellsfargo.com.Otherwise, more detailed information will be provided after you join Wells Fargo.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Responsible for delivering on Separation Services processes in a timely and accurate manner.
• Leading logical conclusions to inquiries
• Executing against required data received and record maintenance
• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use process expertise to resolve escalated complex issues, in a timely manner
• Provide feedback and present ideas for improving or implementing processes
• Understand and adhere to functional policies and procedures
• Provide subject matter expertise and guidance to stakeholders
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers and provide quality service
• Receive direction from managers and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Ability to navigate multiple computer systems, applications, and utilize search tools to findinformation
• Work with leaders and team members at all levels and across functional

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

Desired Qualifications:

• 3+ years’ experience in working knowledge and with HR policies and procedures.
• Advanced experience with Microsoft Excel
• Experience using ServiceNow system and/or case management systems for case assignments
• Experience with Agile methods and tools; including Jira
• Experience executing operational processes and case management
• Experience customer service skills; with a strong ability to handle difficult stakeholder’s inquiries
• Good analysis skills: ability to review, analyze, summarize and report control performance
• Ability to assess current processes/procedures and recommend efficiency improvements
• Experience with Workday

Job Expectations:

This position currently offers a hybrid work schedule.

San Antonio, Texas (TX) – 4101 Wiseman Blvd., Bldg. 308
Phoenix, Arizona (AZ) – 2222 W. Rose Garden Lane

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Banking, Lending, & Trust (BL&T)

Trust ServicesTrust advisors discuss the needs of HNW and UHNW clients and provide personalized advice and wealth and asset management services, including:

• Personal trust services.

• Estate services.

• Philanthropic services.

• Closely held asset management.

• Real estate and loan asset management.

• Oil, gas and mineral management.

• Legacy trust services.

• Special needs trust services.

• Managed Individual Retirement Accounts (IRA).

In this role, you will:

• Work with a team of fiduciary professionals to administer a book of fiduciary relationships, including analyzing trust and estate documents, implementing client estate plans, and ensuring client accounts are managed in accordance with sound fiduciary principles and applicable law.
• Engage clients, advisors and internal partners to deliver a high-touch client experience within a strong risk management framework.
• Execute on client requests, including money movement, investment implementation and account management.
• Build a strong understanding of fiduciary concepts and principles, including trust accounting, discretionary distribution standards and prudent investing.
• Build and maintain a strong knowledge of internal policies and procedures including, but not limited to, distributions, account maintenance, account opening and closing, KYC requirements, annual account reviews, and management of overdrafts.
• Develop an ability to identify fiduciary risk and escalate appropriately.
• Act as a culture carrier for the firm to influence outcomes and build an inclusive, collaborative and client-focused environment for our fiduciary professionals.

Required Qualifications:

• 6+ months of Fiduciary Products experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• J.D. and/or CTFA preferred
• Ability to work effectively within a team and build strong working relationships across business channels and at all levels of management.
• Demonstrate a high level of organizational skills, including time and priority management.
• Collaborate effectively with relationship team members, client’s advisors and other colleagues.
• Solutions-oriented and able to operate within a diverse, fast-paced environment.
• Strong conflict resolution skills.
• Strong leadership, communication and presentation skills.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.