דרושים Lead Business Execution Consultant - Reporting & Analytics ב-Wells Fargo ב-Philippines, Maypajo

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to lessexperienced Strategyand Execution staff

Required Qualifications:

• 2+ years ofBusiness Execution, Implementation, or Strategic Planningexperience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience inBusiness Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficient in DataVisualization/Storytellingfor presenting recommendations to stakeholders
• Knowledgeable in Power Platform (Power BI, Power Apps, Power Automate)
• Advanced Excel skills (Power Query, Power Pivot, Advanced Charting)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in developing, implementing, and monitoring one or more Benefits programs designed to meet company and individual needs
• Be responsible for developing and maintaining relationships with other internal departments, third party vendors, and insurance providers
• Review and respond to enrollment and eligibility appeals
• Review Benefits programs and identify, define, and resolve complex issues which require an evaluation of various factors
• Independently resolve moderately complex issues and lead a team to meet business objectives within Benefits functional area
• Act as primary resource for plan interpretation from the Employee Service Center and vendors
• Collaborate and consult with Benefits peers, colleagues, and managers to resolve issues related to the Benefits programs and achieve business objectives
• Consult with Human Resources managers in development of Benefits programs and formulate recommendations regarding changes to current programs

Required Qualifications:

• 4+ years of Benefits experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in developing, implementing, and monitoring one or more Benefits programs designed to meet company and individual needs
• Be responsible for developing and maintaining partnerships with Employee Service Center, Accounting, Legal, and other internal departments to ensure successful program design and implementation
• Review individuals needs and resolve problems of moderate scope where research of situations or data require a review of identifiable factors
• Be responsible for providing recommendations and overseeing communications of benefits to individuals
• Present recommendations for Benefits programs and exercise judgment within company policy and plan documents, as well as related practices, precedents, and procedures
• Collaborate and consult with functional colleagues, internal partners, and stakeholders related to Benefits operations

Required Qualifications:

• 2+ years of Benefits experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Benefits, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Partner with a human resource team and managers as an internal consultant to strategize, develop base and incentive compensation programs, and to resolve extremely complex issues where analysis requires an evaluation of tangible and intangible variance factors

• Review and analyze complex, multi-faceted, large scale, and long-term business, operational, or technical challenges that require in depth evaluation of multiple factors, including intangibles or unprecedented factors

• Make decisions in complex and multi-faceted situations requiring understanding of policies, procedures, and compliance requirements that influence and lead a broader work team to meet deliverables and drive new initiatives

• Collaborate and consult with peers, colleagues, and middle level to more experienced managers to resolve issues and achieve goals

• Lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of Compensation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be a graduate of Bachelor's degree

• Candidate must have 5+ years of relevant experience Compensation and Benefits experience

• People management experience / capability an advantage

• Experience in the banking and financial and BPO industry would also be an advantage

Job Expectations:

• Candidate must be amenable to work on a mid shift and be located at McKinley Hill, Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• Support the Loan Documentation team in reviewing, documenting, closing, and disbursing loans
• Review the most complex legal, appraisal, and title information
• Prepare loan documentation, coordinate loan closings, and initiate loan disbursements
• Monitor the loan disbursement process
• Perform or guide others on complex loans that require planning, evaluation, and interpretation
• Ensure compliance with company's policies and procedures
• Identify and mitigate Loan Documentation risks in accomplishing business goals
• Prioritize work and provide day to day work leadership and mentorship to the Loan Documentation team
• Provide guidance and subject matter expertise to the immediate Loan Documentation team on generating loans, as well as technical and legal guidance within matters related to loan documentation

• 6+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Preferred Mortgage experience
• Understanding of US Mortgage process related TRID regulations
• Experience in US Mortgage Closing process is a must
• MS Office Proficient
• Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education

• Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations
• Process or close loans. Interact with 3rd Party Settlement agents to prepare and deliver closing documents.
• Perform administrative, operational, or customer support tasks related to complex loan packages
• Manage an assigned pipeline of all loan types relative to business line
• Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work
• Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process
• Excellent Spoken and written communication skills
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
• Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
• Demonstrate active listening skills to accurately capture information and address concerns.
• Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
• Collaborate cross functionally with Processing & Sales teams for seamless communication, queue management and customer satisfaction
• The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Department Overview:

• Wells Fargo US Home Lending is on a mission to help more individuals and families, especially in minority communities achieve the dream of homeownership. As we enter an exciting growth phase, we’re building a powerhouse team in Manila to be part of our pioneer workforce to deliver exceptional service, drive innovation, and shape the future of Home Lending Operations in the Philippines.

About this role:

• Wells Fargo is hiring forLead Loan Documentation Processors under Home Lending Operations.
• The job is responsible for collecting, preparing, coordinate, and reviewing loan documents.

In this role, you will:

• Support the Loan Documentation team in reviewing, documenting, closing, and disbursing loans
• Review the most complex legal, appraisal, and title information
• Prepare loan documentation, coordinate loan closings, and initiate loan disbursements
• Monitor the loan disbursement process
• Perform or guide others on complex loans that require planning, evaluation, and interpretation
• Ensure compliance with company's policies and procedures
• Identify and mitigate Loan Documentation risks in accomplishing business goals
• Prioritize work and provide day to day work leadership and mentorship to the Loan Documentation team
• Provide guidance and subject matter expertise to the immediate Loan Documentation team on generating loans, as well as technical and legal guidance within matters related to loan documentation

Required Qualifications:

• 6+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Must have completed at least two (2) years of college education
• Preferred US Mortgage experience of 3+ years
• Understanding of US Mortgage process related TRID regulations
• Experience in US Mortgage Closing process is a must
• Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience
• Excellent spoken and written communication skills

Job Expectations:

• The candidate must be willing to work within US hours or night shift
• The candidate must be amenable to work on hybrid set-up (3x2), Mckinley Hills, Taguig
• Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations
• Interact with 3rd Party Settlement agents to prepare and deliver closing documents
• Perform administrative, operational, or customer support tasks related to complex loan packages
• Manage an assigned pipeline of all loan types relative to business line
• Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work
• Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

pioneer workforceto deliver exceptional service, drive innovation, and shape the future of Home Lending Operations in the Philippines.

In this role, you will:

• Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
• Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
• Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
• Engage in additional research and studies to enhance regulatory knowledge
• Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
• Participate in cross-organizational or internal operational initiatives and improvement efforts

Required Qualifications:

• 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Strong stakeholder management and stateside partnership skills
• Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• 2+ years of overall experience with at least 2+ years of previous experience within US residential mortgage underwriting environment, managing varied workflows.
• Graduate incommerce/finance/managementstream

Job Expectations:

• Perform in-depth review of mortgage loan file including Credit, Capacity, Capital and Collateral documents
• Detailed review of Credit related documents such as Credit Report fromExperian/Transunion/Equifax,Credit Supplements, Mortgage Statement, and Letter of Explanation etc.
• Detailed review of Capacity related documents such as Paystub, W2, VOE, Award letters and Bank Statements etc.
• Detailed review of Capital related documents such as Bank Statements, Gift letter, Stocks and Bonds etc.
• Detailed review of Collateral related documents such as Property Appraisal Report, Flood Report, and Purchase Agreement etc.
• Recommend borrower’s eligibility in accordance with internal policies and procedures, agency guidelines and overlays utilizing Automated Underwriting System (AUS)
• Ability to identify potential red flags relating to customer information, income, assets, property, all parties to the transaction, etc.
• Analyze risks and offsets related to performing in-depth, prefund loan reviews. Present recommendations for resolving various issues related to reviews and loan files
• Utilize current knowledge of credit policy guidelines and procedures, use available tools and resources to recommend credit decision
• Ability to clearly document the loan rationale findings in loan notes
• Reviewstipulations/conditionsfor compliance and completion of loan file specific to the borrower profile, loan program and product
• Receive direction from more experienced managers and exercise judgment on relevant reviews within rules and regulations while developing an understanding of internal company requirements
• Provide communication regarding overall process and transaction quality to appropriate parties
• Research, review, document, and present findings related to issues, records, policies, and procedures for which answers can be quickly obtained
• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of function, policies, procedures, records, and other business information
• Collaborate and consult with peers, colleagues, and managers to implement actions in support of risk-mitigation and control initiatives
• Excellent Spoken and written communication skills
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
• Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
• Demonstrate active listening skills to accurately capture information and address concerns.
• Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
• Collaborate cross functionally with Processing, Closing & Sales teams for seamless communication and customer satisfaction
• The candidate must be willing to work within US hours
• Must be willing to work onsite (Mckinley, Taguig)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.