דרושים Account Service Representative - Minneapolis ב-Us Bank ב-United States, Minneapolis

Responsibilities:

• Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk

• Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews

• Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time

• Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities

• Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals

• Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment

• Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture

:

• Has proven success in consultative sales in financial services or in business-to-business sales

• Ability to demonstrate examples of improving specific businesses financial outcomes by interpreting financial statements and recommending specific levers

• Is passionate about outside sales and enjoys spending time prospecting

• Wants to enhance existing relationships and exceed sales goals

• Can analyze financial conditions of clients and industry trends

• Can understand and interpret financial statements and cash flow analysis

• Has excellent communication skills and demonstrated leadership ability

• Enjoys partnering and negotiating with a team of bank employees to solve client issues

• Demonstrated management of a client portfolio with focus on relationship development and deepening

• Thorough knowledge of small business financial products and services

• Familiarity with CRM platforms and other banking systems

Desired Qualifications:

• Community leadership

• Strong computer skills with an ability to multitask in a demanding environment

• Undergraduate degree in business, finance or economics preferred or seven years relevant work experience

Skills:

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Customer and Client Focus

• Pipeline Management

• Credit Documentation Requirements

• Financial Analysis

• Oral Communications

• Prioritization

• Written Communications

• Coaching

• Interpret Relevant Laws, Rules, and Regulations

• Prospecting

• Risk Management

The Global Bankcard Implementation Department is responsible for the following:

• Consulting with both internal teams and clients to successfully onboard a variety of payment programs ranging from physical plastics to virtual payments

• Maintaining key metrics around onboarding times and client satisfaction

• Advocating for clients throughout the onboarding process

• Resolving any issues and escalating matters needing additional attention

• Championing project management best practices and methodology

• Creating and maintaining project plans to keep status of implementations in progress

• Various reporting vehicles visible to senior and executive management around forecasting, current queue of work, and up to date statuses.

For this management position, responsibilities include but are not limited to:

• Managing project managers to performance metrics and coaching for continuous improvement; reporting trends to senior management

• Provide oversight to project managers on larger deals and serve as the escalation point to help alleviate any issues that arise

• Collaboration with internal partners aimed at continuous improvement

• Participate in a multitude of business line projects representing the Implementation Department

• Fill in for department head when necessary

• Bring new ideas to light on how to improve processes or client experience

• Bachelor's degree, or equivalent work experience

• Eight to ten years of experience in project management activities

• A minimum of three years of direct supervisory experience

• Considerable knowledge of assigned business line or functional area

• Demonstrated management and leadership skills

• Excellent verbal, written, and interpersonal communication; organizational; analytical and detail orientation skills

• Advanced knowledge of project management

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

• Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers

• Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction

• Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions

• Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics

• Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates

• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery

• Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods

• High school diploma or equivalent

• Five or more years of customer service experience

• Strong verbal, written, and interpersonal communication skills

• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

• Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy

• Thorough knowledge of all relevant operational processes and procedures and company products and services

• Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc

• Ability to perform interest calculations and account adjustments

• Strong analytical and problem-solving skills

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Experience using ServiceNow or similar systems is a plus

Required Schedule: 10am - 7:00pm, Monday - Friday. Central Time

Minneapolis Bank Plaza

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. Apply today and explore what's possible with a career at U.S. Bank.

Basic Qualifications
- High school diploma or equivalent- Physical requirements: May be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 poundsPreferred Skills/Experience- Proficient computer navigation skills
- Basic reading, writing and mathematical skills- Bilingual language skills a plus

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Three to eight years of experience in project management activities

Preferred Skills/Experience

• Advanced knowledge of assigned business line or functional area of card payable programs

• Demonstrated management and leadership skills

• Strong organizational and analytical skills

• Advanced knowledge of project management

• Ability to identify and resolve exceptions and to analyze data

• Excellent verbal and written communication skills

• Ability to work in a high-volume environment

• Ability to self-manage and prioritize projects

• Strong presentation skills and in delivering recommendations

• Banking product knowledge is a plus but not required

• Strong customer relations skills

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

The Software Tester Consultant creates test plan scenarios for process, function, integration, and acceptance testing on highly complex Enterprise and integrated projects. Leads and ensures requirements traceability on highly complex Projects. Creates and Distributes Quality Assurance practices and standards.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Seven or more years of experience in IT systems testing

Preferred Skills/Experience

• Extensive knowledge of application delivery process and business assessment

• Expert knowledge of requirements analysis, application and system testing, and system development life cycle

• Expert knowledge of system testing tools

• Expert knowledge of IT environment, standards, procedures, and policies

• Expert knowledge of IT and software quality assurance

• Strong problem-solving and time management skills

• Strong written communication skills

• Strong business assessment skills

• UAT environment

• Banking/Financial institution

• Credit card

• Agile/scrum environment

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Job Description

U.S. Bank is seeking the position of Automation Engineer in Minneapolis, Minnesota.

Basic Qualifications:

The qualified candidate must have at least a Bachelor’s degree or foreign equivalent degree in Computer Science, Industrial Biotechnology, Software Engineering or related plus 5 years (60 months) of progressive, post-bachelor’s experience as an automation engineer, software developer, IT analyst or closely related occupation

Required Skills/Experience:

The qualified candidate must have at least a Bachelor’s degree or foreign equivalent degree in Computer Science, Industrial Biotechnology, Software Engineering or related plus 5 years (60 months) of progressive, post-bachelor’s experience as an automation engineer, software developer, IT analyst or closely related occupation. Must possess 5 years (60 months) of progressive, post-bachelor’s experience with all the following skills: (a) Working with the full project lifecycle management including planning, analysis, design, implementation, and support; (b) Developing complex Oracle/SQL queries to create project metrics and perform data integrity validations; (c) Software development for test automation using Selenium, UFT for Java and .Net Solution environments; (d) Designing and maintaining test automation frameworks using VB and C#.Net; (e) maintaining analysis, design, development, and testing of project requirements in Jira and (f) Utilizing all the following tools/technologies: Selenium, HP UFT, Jenkins, Java, VB, C#, .Net, Oracle, SQL, Mongo, JAWS, NVDA, and Axe auditor.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.