דרושים Product Designer Ii - Uber Direct & Connect ב-Uber ב-ארהב

About the Role

In this role within the UK&I Central Operations team, you’ll be at the heart of solving these complex problems. Leveraging data-driven insights, you'll collaborate closely with cross-functional teams—including Commercial, Finance, Data Science, and Product—to drive operational excellence and deliver an exceptional experience for both customers and couriers.

What the Candidate Will Do

• Own key aspects of our UK operations - such as delivery times, order completion rates, and throughput - to ensure a seamless experience for consumers, couriers, and merchants.
• Partner with global product teams to shape, test, and launch new features (e.g. enhanced matching algorithms, innovative customer propositions, autonomous deliveries).
• Use data-driven analysis to identify opportunities to improve our operations, and bring these opportunities to life through experimentation and continuous optimisation
• Build and optimise UK marketplace processes to ensure operational excellence (e.g. determining store level delivery areas, ensuring we have the right amount of courier supply)
• Collaborate with senior commercial stakeholders to improve account-level performance, using marketplace insights to inform strategy and support commercial decision-making

Basic Qualifications

• Quantitative degree in STEM, Economics or similar
• 3+ years experience in operations/ analytics/ product ideally within a tech or strategy consultancy firm
• Strong commercial mindset with the ability to build compelling business cases to support recommendations
• Robust data analysis and technical skills, including advanced SQL to source data from large, complex data sources
• Excellent communication skills (both written and spoken)

Preferred Qualifications

• Able to use Python to perform data analysis (e.g. data manipulation, regression modeling)
• Experience working with a wide range of functional stakeholders (Product, Engineering, Commercial, Finance, Legal)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What you'll do:

1. Execute CX Strategy: Lead the execution of comprehensive customer experience strategies that align with business objectives, focusing on enhancing user satisfaction, loyalty, and long-term growth. Drive alignment across regional and global teams to ensure consistent, high-quality experiences at scale.
2. Drive Operational Excellence: Oversee the operational management of customer experience programs. Drive efficiency initiatives, cost management, and process improvements to maximize impact and resource utilization.
3. Lead Cross-Functional collaboration: Foster strong partnerships with key departments (e.g., Ops, Product, Tech, Business, Global teams) to align on customer experience initiatives. Act as a strategic liaison to ensure seamless execution and cross-departmental synergies in delivering customer-focused outcomes.
4. Champion Customer-Centric strategy across the Organization: Advocate for customer-centric initiatives within strategic discussions, ensuring that customer needs and feedback are central to decision-making.
5. Leverage Data to Inform Strategy & Operational Decisions: Utilize data and analytics to measure the effectiveness of CX strategies and operational performance. Provide actionable insights to refine and adapt strategies, identify opportunities for operational improvements, and support business growth.
6. Monitor Program Performance & Report on Results: Regularly assess program performance against KPIs and business objectives. Provide senior leadership with insights on progress, challenges, and opportunities, ensuring timely adjustments to keep programs on track.
7. Align Global and Regional Teams for Scalability: Ensure alignment between global and regional teams to scale customer experience operations efficiently. Support localization efforts where necessary while maintaining a consistent experience across markets.

Basic Qualifications

1. Program Management expertise: 5+ years of experience leading complex, cross-functional programs with a proven track record of flawless execution and delivering meaningful business outcomes.
2. Product Development leadership: Demonstrated success in driving product development initiatives from concept through launch. Deep understanding of the product lifecycle, strong collaboration with Tech teams, and hands-on experience with agile methodologies.
3. Stakeholder Management: Skilled in influencing and aligning cross-functional teams. Strong ability to navigate organizational dynamics to build consensus and drive shared goals.
4. Strategic Thinking & Problem Solving: Proven ability to think strategically and solve complex challenges. Skilled at developing actionable strategies that support both short-term execution and long-term growth, with a focus on operational efficiency and adaptability in fast-changing environments.
5. Digital Customer Experience : In-depth knowledge of omnichannel experience design and optimization—including chat, email, phone, social, in-app messaging, and other digital platforms—to enhance the end-to-end customer journey.
6. Data-Driven Decision Making: Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies. Experienced in using dashboards, reporting tools, and customer data platforms to drive performance.
7. Voice of the Customer (VoC) Programs: Experienced in designing and scaling VoC programs to systematically capture, analyze, and act on customer feedback across all touchpoints—closing the loop between insight and action.
8. Customer-Centric mindset: Deeply committed to delivering world-class customer experiences and embedding customer-centric thinking into team culture and strategic decision-making. Advocates for the customer at every level of the organization.
9. Well developed communication: Skilled in crafting and delivering clear, compelling communications—across presentations, written content, and everyday interactions—to effectively inspire, inform, and align stakeholders at all levels. Adept at tailoring messages to diverse audiences to drive clarity, engagement, and action.
10. Multilingual Fluency: Fluent in English and Spanish; working proficiency in Portuguese is a plus.
11. Location Requirement: Must be available to work onsite at our Mexico or Sao Paulo office.

Preferred Qualifications

1. Experience in Tech or High-Growth Environments: Background in fast-paced tech companies (e.g., Amazon, Meta, Uber, DiDi, etc.) where customer-centricity, operational excellence, and agility are critical. Experience navigating complex organizational structures and delivering results at scale.
2. SQL & Data Literacy: Working knowledge of SQL and data analysis tools to independently query, analyze, and visualize customer data. Ability to partner effectively with Data/BI teams to inform decision-making and uncover insights.
3. Agile Program Management: Solid understanding of Agile principles and experience working within Agile or hybrid environments. Comfortable collaborating with Product and Engineering teams using frameworks like Scrum or SAFe.
4. Global or Cross-Cultural Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

- - - - What the Candidate Will Do ----

1. Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
2. Align teams: work closely with cross-functional teams across Uber Verticals, Eng, Data Science, and Operations to align business and product strategy.
3. Execute: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
4. Iterate: distill insights from various data sources such as performance dashboards, experimentation results, and user research. Then apply the findings back into the product development process.

- - - - Basic Qualifications ----

1. Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Management or equivalent.
2. At least 4 years of experience as a Product Manager.
3. Experience working with design on complex UI/UX challenges.
4. Experience building consumer products. This is a user-focused role, so experience delivering highly successful and creative mobile user-facing products is a must.
5. Experience using data to drive strategic decisions. This is a complex problem space, requiring experience with experimentation and data-driven decision-making.
6. Excellent stakeholder management skills.

- - - - Preferred Qualifications ----

1. Deep understanding of marketplace mechanics.
2. Experience building global products.

For New York, NY-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

About the Role

As a Mid-Market Growth Account Executive, you will be responsible for driving revenue growth and increasing operational and commercial excellence with our existing customers. As a Growth Account Executive, you will work closely with current customers in the Mid-Market segment (<2500 employees) to understand their unique challenges and goals, acting as a consultative partner on the Uber for Business platform. You will own the relationship and growth strategy by identifying upsell and cross-sell opportunities, negotiating deals that are mutually beneficial, and getting commitment from senior decision-makers.

This role is hybrid in nature making this a perfect fit for a seller with a hunter mindset and excellent relationship and account management skills.

The Impact You'll Have

• Develop a comprehensive view of the client that includes their business priorities, competitive edge in the marketplace, industry trends, and key strategic partner relationships.
• Grow and retain a book of business and proactively identify expansion opportunities to drive growth across multiple lines of business, products, and services for customers to exceed revenue goals. (Increase adoption and usage of our current programs, expand to new offices or departments, or cross-sell new product offerings)
• Negotiate contract renewals, amendments, and expansions by collaborating with cross-functional teams and owning the discussion with the client.
• Build, enhance, and implement long-term client relationships and communication at the C-level, with executives, key decision-makers, and influencers. Ensure our partners have an exceptional experience with Uber for Business.
• Conduct quarterly business reviews to illustrate the adoption of our platform and drive the conversation towards opportunities to expand the partnership and spend with Uber.

The Experience You'll Bring

• Minimum of 2 years of sales experience within a quota carrying role as an Account Manager with a focus on growing revenue within a book of business and / or as an Account Executive with end-to-end sales experience
• Demonstrated success of hitting sales quotas based on revenue growth
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Bachelor’s Degree
• Experience with tools such as Salesforce, ZoomInfo, Groove, LinkedIn Sales Navigator, Tableau, Google Suite
• Strong prioritisation skills: able to manage time effectively, prioritising high-value clients, while working with multiple customers to deliver on goals and improve processes.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

You'll be responsible for shipping experiences and personalized coaching that empower Earners to:

1. Strategize: Decide when and where to drive;
2. Earn smarter: Understand how to maximize their earnings; and
3. Plan ahead: Navigate new products and earning opportunities.

- - - - What the Candidate Will Do ----

1. Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
2. Align teams: work closely with cross-functional teams across Marketplace, Uber Verticals, Eng, Data Science, and Operations to align business and product strategy.
3. Execute: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
4. Iterate: distill insights from various data sources such as performance dashboards, experimentation results, and user research. Then apply the findings back into the product development process.

- - - - Basic Qualifications ----

1. At least 6 years of relevant experience with at least 3 in product management
2. Deep user empathy to design narratives and UX that resonate with Earners
3. Analytical rigor to set priorities and drive decision-making
4. Ability to navigate / simplify complexity and teach others
5. Strong stakeholder management across partner teams and at global scale

- - - - Preferred Qualifications ----

1. Ability and desire to dig into the data and discover insights on your own
2. Marketplace experience and comfort managing user versus business trade-offs
3. Experience owning and driving business value from a user-facing global platform product
4. Rich toolkit of Machine Learning tools and knowledge of how to deploy them
5. A strong creative streak and successful track record pitching new business ideas 0-to-1
6. First principles thinking and ability to respectfully challenge longheld assumptions

For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

- - - - What the Candidate Will Do ----

1. Define and execute the product strategy for launching trains and buses in new markets.
2. Partner with engineering, design, operations, and external partners to deliver scalable solutions.
3. Drive roadmap prioritization & execution by balancing global growth goals with local market needs.
4. Use data, research, and competitive analysis to inform decisions and iterate on features.
5. Ensure a seamless rider experience across booking, ticketing, and trip management flows.

1. 4+ years experience delivering highly successful web or mobile products with your signature all over them
2. Experience in product management delivering consumer-facing products.
3. Strong analytical skills and ability to make data-informed decisions.
4. Proven track record of working cross-functionally to deliver impactful features.

1. Experience working on global products or multi-market launches.
2. Familiarity with travel, ticketing, or transportation industries.
3. Ability to thrive in ambiguity and adapt quickly in fast-paced environments.
4. Strong communication skills with stakeholders at all levels.
5. Comfort balancing user needs, business goals, and technical constraints

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .