דרושים Lead Public Safety Liaison Europe ב-Uber ב-ארהב

What the Candidate Will Do

1. Strategic Ownership: Proactively identify business needs and issues for Moto and UberGo. Prioritize projects for the team to define the best path to meet strategic objectives. Motivate the team by explaining the big-picture context and aligning their work with the broader company vision
2. Business Sense & Problem Solving: Translate insights from operational and financial metrics into strategy and action plans. You will identify the root cause of risks and opportunities and propose multiple practical solutions. You'll advise leadership on tough trade-offs and propose solutions that may involve several teams with a strong impact.
3. Team Leadership: Empower your team to implement, optimize, and scale core analyses and processes. You will be responsible for delegating tasks and responsibilities to appropriate team members
4. Product & Cross-functional Collaboration: Partner with global and local teams on high-impact and critical initiatives. You will maintain strong working relationships with partners across operations, marketing, customer support, product, policy, and legal to execute new product launches
5. Execution: Oversee the execution of local improvements to ensure market growth and reliability for low-fare products. Monitor metrics to ensure business performance and support decision-making with a strong analytical approach

Basic Qualifications

1. Data-Driven Mentality: You must be able to make strategic decisions based on data analysis and interpretation which includes having experience with data analysis and the ability to interpret and present data to various audiences
2. Communication: Demonstrated experience interpreting and presenting data in an engaging and comprehensive manner. You should be able to advocate for your team and ensure its voice is heard
3. Teamwork: A track record of promoting a team environment where individuals can communicate freely and contribute. You should be able to maintain healthy working relationships, even in disagreement, and actively seek out diverse opinions and feedback
4. Planning & Organization: The ability to plan complex, multi-faceted projects, defining timelines, deliverables, interdependencies, and resource allocation
5. Professional Experience: Five or more years of professional experience, with at least two years in a role that involved people management

Preferred Qualifications

1. Stakeholder management: Involving Public Policy, Legal, and Communication teams
2. Product Acceleration: Experience growing products from 1-100
3. Data analysis tools: SQL, Phyton, and visualization tools

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

This role demands a unique blend ofdata fluency and stakeholder leadership. The ideal candidate is as comfortable writing SQL queries and building models in BI tools as they are presenting go-to-market strategies to Regional General Managers and Sales leaders. You will design and run the global bookbuilding process, treating it like a product - scoping, testing, iterating, and scaling with rigor.

With global scope and high visibility, this role sits at the intersection of. You will shape how Uber for Business structures its sales engine, ensuring that our sales teams are positioned for success and that we maximize impact across our $700M+ and growing global portfolio.

Bookbuilding Strategy & Execution

• Own the global process for building and balancing seller books across regions, ensuring equitable account allocation and alignment with strategic priorities.
• Develop, test, and operationalize the queries, data sources, and logic that underpin bookbuilding

Data & Insights

• Leverage SQL, Python, and BI tools to design scalable models and insights for segmentation, territory design, and headcount planning.
• Synthesize complex data sets into actionable recommendations for sales leaders.

Stakeholder Management & GTM Alignment

• Partner with Regional General Managers, Country Managers, and Sales Leaders to align on bookbuilding strategy, segmentation adjustments, and headcount planning.
• Act as the trusted advisor on GTM strategy, presenting recommendations and driving alignment across leadership.

Change Management & Communication

• Lead global communication and change management for territory rebalancing and segmentation shifts.
• Drive adoption and clarity around changes, ensuring smooth transitions and minimal disruption to sellers.

Program & Process Management

• Manage bookbuilding like a product, creating a repeatable and transparent playbook for how books evolve each half.
• Run a scrum-like model for iteration and improvement, ensuring the process is hyper-organized and efficient.

Basic Qualifications

• 6+ years of experience in Sales Operations/Sales Strategy
• Advanced proficiency in SQL (query building and optimization) and hands-on experience with BI tools (e.g., Tableau, Looker, PowerBI).
• Strong proficiency with Python (data manipulation, automation, analytics workflows).
• Demonstrated program management experience — organized, detail-oriented, and process-driven.
• Bachelor’s degree in Business, Analytics, Economics, Computer Science, or related field.

• Experience in global Sales Operations or within a high-growth SaaS/B2B environment.
• Familiarity with Salesforce.com and sales data workflows.
• Proven ability to communicate complex ideas effectively across technical and non-technical stakeholders.
• Track record of driving organizational change and aligning cross-functional teams around new processes.
• Experience working in a marketplace or multi-sided platform environment.

What the Candidate Will Do

1. Manage team performance and drive results, guide adherence to policies
2. Lead, coach, mentor, and motivate employees
3. Partner with the Recruiting team on hiring
4. Lead improvements on support logic and processes
5. Address and resolve escalations or further escalate
6. Maintain stakeholder relationships
7. Drive accountability for policies and other guidelines
8. Execute root cause analysis action plans from escalations and agents’ performance
9. Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
10. Complete administrative and HR related tasks for the team

Basic Qualifications

• Some experience in retail, hospitality, or customer service in-person or contact center environment
• FOR INTERNALS: At least 1 year of informal leadership or SME experience
• FOR EXTERNALS: At least 1 year of people management experience
• Basic project management skills
• Proficiency in Google Suite
• Schedule flexibility for a 24/7 environment

Preferred Qualifications

• Supervisory or leadership experience—You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
• Maintain a positive, can-do demeanor and encourage others to do the same
• Excellent written and verbal communication skills
• Excellent interpersonal skills – You establish trust and effective working relationships with internal and external partners
• Strong time-management and organizational habits —You prioritize work effectively and drive multiple projects to completion at once

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

US&C IRT Tier 2 Specialist (S1 Role)

As a Safety Investigations Specialist, you will take ownership of requests and solve customer tickets across all our critical and advanced lines of business through different modalities (phone, chat, message), challenging yourself to solve the most complicated and interesting problems our users face. You will present your insights to stakeholders and contribute towards the continuous improvement of our policy and services.You will create advocates out of even the most frustrated users, and you’re always looking for outstanding and exciting ways to improve their experience!

What the Candidate Will Do:

• Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues.
• Report & document issues with reporting parties using various platforms.
• Master multiple knowledge bases and contact management systems.
• Attend to cases of a lower level in IRT (L1 / L2), making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take the actions according to the process. Tasks may be split into two functions: Standard Safety Support and Investigations and Deactivations.

Basic Qualifications

• At least 6 months of customer support experience handling sensitive issues.
• Strong emotional intelligence (EQ) and emotional regulation skills.
• Strong communication skills, both verbal and written.
• Strong problem-solving skills.
• Strong critical thinking skills.
• Ability to work under pressure and handle a high volume of sensitive incidents.

Preferred Qualifications

• Prior experience working in a fast-paced, high-pressure environment.
• Familiarity with contact management systems and knowledge bases.
• Strong data analysis and reporting skills.
• Ability to work independently and as part of a team to achieve goals.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

In this role, you will be responsible for developing a safety program for AV fleet operations that assures the relevant infrastructure, operations and processes utilized in the course of AV rides and deliveries on the Uber Platform complies with safety-related regulatory requirements and conforms to industry standards and best practices that have been adopted at Uber and by our partners. This role will help establish Uber’s internal safety standards and associated requirements to be applied across all of Uber’s AV fleet partners operating on the Platform and support approaches to audit conformance with those standards and requirements. This will be a highly cross-functional role, requiring collaboration with internal and external stakeholders in the complex and evolving AV space. This role will involve program support, execution, and partner engagement responsibilities with a strong focus on cross functional collaboration.

Scope of Responsibility

1. Safety Management Execution: Support the implementation of Uber’s safety management system specific to AV fleet operations, including the four pillars of Safety Policy, Safety Risk Management, Safety Assurance, and Safety Promotions.
2. Continuous Improvement: Participate in the continuous improvement of safety processes and programs by analyzing feedback, identifying gaps, and suggesting enhancements to streamline safety operations.
3. Safety Program Execution: Execute or support the operationalization of Safety Programs such as Safety Assurance and Risk Assessment.
4. Partner Engagement: Work closely with Uber’s AV partners and fleet operators to understand their requirements for operations on the Uber Platform and creatively problem solve for mutually successful outcomes.
5. Cross-functional Leadership: Collaborate with many different skilled individuals across Uber, including business development, fleets, product management, legal, policy, safety operations, marketing, engineering, and regional operations teams
6. Industry Awareness: Stays current with safety & health industry trends, is a member of professional safety associations and has a strong network of safety professionals for best practice sharing.

Basic Qualifications

1. Safety Management Expertise: 5+ years of industry experience implementing and managing safety management programs in a transportation sector (AV’s, aviation, automotive, trucking, maritime, etc.)
2. Operational Safety: Experience implementing or supporting safety programs related to the use of vehicle operators for development, testing and operations.
3. Education: Bachelor’s or Master’s degree in safety, engineering, or related technical fields.

Preferred Qualifications

1. Advanced degree in safety, engineering, or related technical fields
2. Experience working with the International Civil Aviation Organization (ICAO) or other SMS frameworks
3. Experience performing data analysis and statistical analysis of operational safety data to generate safety performance indicators
4. A continuous improvement approach, with a history of quick adaptation and self-directed learning
5. A passion for creating empathetic, inspiring, and innovative transportation solutions in pursuit of positive societal outcomes
6. Communication & Relationship Building: Exceptional communication, negotiation, and relationship management skills, with the ability to work across different cultures and industries.

For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

About the Role

Your primary mission will be to architect a world-class search ecosystem for all Uber employees. This requires a dual-pronged technical strategy: leading the in-house development of novel AI components while also conducting deep evaluations of cutting-edge third-party solutions. You will be the key technical decision-maker on when to build and when to integrate.

- - - - What the Candidate Will Do ----

1. Architect the Ecosystem: Design and own the technical vision for Uber's next-generation enterprise search platform, creating a cohesive strategy that integrates first-party AI models with best-in-class third-party technologies.
2. Lead AI Implementation: Drive the exploration and implementation of advanced AI capabilities. This includes architecting conversational interfaces, enabling multi-step reasoning, and bringing agentic AI functionalities to our users, whether through in-house development or strategic integration.
3. Make Critical Build-vs-Buy Decisions: Conduct deep technical evaluations of industry-leading AI solutions. You will own the process of vetting vendors, prototyping integrations, and providing clear recommendations to leadership.
4. Lead and Mentor: Lead a world-class team of software and machine learning engineers. Provide technical guidance, conduct architectural reviews, and foster a culture of innovation and engineering excellence.
5. Build and Integrate: Remain hands-on, writing production-quality code for critical custom components, integration layers, and core platform infrastructure.
6. Collaborate and Influence: Work closely with senior leadership, product managers, and stakeholders across the company to define the roadmap and ensure your team's work aligns with Uber's strategic goals.

- - - - Basic Qualifications ----

1. Bachelor's degree in Computer Science, Machine Learning, a related technical field, or equivalent practical experience.
2. 8+ years of professional experience in software engineering, with a proven track record of shipping complex.
3. Strong programming proficiency in Python and experience with systems programming languages (e.g., Go, Java, C++).
4. Significant experience in designing and building production systems leveraging machine learning, especially in Search, NLP, or Conversational AI.
5. 2+ years of experience in a formal or informal technical leadership role, including mentoring engineers and setting technical direction for a team.

- - - - Preferred Qualifications ----

1. Master's or PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
2. Experience architecting systems that involve Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and vector databases.
3. Demonstrated experience making strategic build-vs-buy decisions and integrating large-scale third-party software or SaaS platforms into a complex enterprise environment.
4. Experience with the architecture of AI agentic systems or complex, multi-step LLM-powered workflows (either through building or integration).
5. Expertise with both traditional search technologies (e.g., Elasticsearch) and modern semantic search paradigms.
6. Excellent communication skills, with the ability to articulate complex technical trade-offs to diverse audiences and influence technical strategy at a senior level.
7. A strong product intuition and a passion for creating user-centric AI experiences that solve real-world problems.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What the Candidate Will Do:

1. Serve as a technical leader on our most demanding, cross-functional projects.
2. Functionally decompose complex problems into simple, straight-forward solutions.
3. Mentor and grow other eng leaders on the team and in the org
4. Possess expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
5. Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members
6. Exert technical influence over the App Experience team, increasing the team's productivity and effectiveness by sharing your deep knowledge and experience. You are a visionary leader, builder and an operator.
7. Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices.

Basic Qualifications:

1. Minimum 7 years of software engineering experience
2. Strong product-focused engineer with past consumer product expertise
3. Experience leading teams of other product-minded engineers, while also contributing to the roadmap across IC dimensions
4. Mastery of object-oriented design, data structures, distributed systems, and algorithms

Preferred Qualifications:

1. Deep hands-on technical expertise in at least one major technical area: large scale full stack development, building complex distributed systems, launching complex UX overhauls
2. Experience working with personalization and recommendation systems to craft rich, cohort-based experiences for users
3. Domain knowledge of marketplace systems
4. Strong cross-functional collaboration and team bar-raising skills

For New York, NY-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.