דרושים Director People Analytics ב-Uber ב-ארהב

What you'll do:

• Pitch, sell and negotiate the newest product in the U4B portfolio to diverse decision makers inside SMB companies in every industry.
• Prospect new leads and opportunities to build and maintain a strong pipeline.
• Hit bi-annual and quarter targets (quota carrying role).
• Construct, forecast, and run your sales pipeline via Salesforce CRM.
• Develop your sales skills: Probe for objections, remove obstacles, and eliminate barriers to gain commitment with customers.
• Work with a unique multifunctional team inside one of our most important lines of business.
• Contribute on building and developing a new U4B product launch in the region.
• Participate in periodic team reviews and updates on business progress, best practice sharing etc.
• Create documents like process playbooks, performance trackers etc. to help the team scale efficiently.

• 2+ years of B2B experience, with at least 1 years in an Account Executive role or equivalent. SaaS experience is a plus.
• Bachelor's degree in business administration or related field
• Proficiency in English
• Excellent verbal and written communication skills
• Proven track record of growing a customer base and exceeding revenue targets and company goals
• Self-starter, comfortable working autonomously with high volume and under pressure typical of SMB sales
• Proficiency in pipeline management, sales techniques, prioritization, and setting clear expectations
• Proficiency in leveraging data-driven insights to refine sales strategies
• To be driven and passionate about a fast-paced team environment, working with high pressure and high expectations
• Resilience, adaptability, proactivity, taking care of ambiguity, and a can-do attitude
• Creativity, organization and process-orientation to simultaneously handle hundreds of prospects

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You’ll Do

• Build Uber's global support escalation strategy and processes. Set a clear vision, tie together existing strong individual efforts, and execute an integrated approach to uplift support quality

• Lead the global external escalations function, including social media support (day-to-day and critical brand response), managing high-priority and influencer cases, and overseeing Executive Leadership Team (ELT) escalations. Work in close partnership with Uber's Communications team to ensure swift and appropriate responses. Utilize social listening (e.g., Reddit) to proactively identify emerging issues and sentiment gaps

• Design and implement robust Tier 2 and Tier 3 escalation frameworks,including developing comprehensive standard operating procedures (SOPs), identifying and integrating necessary technology, and program managing the escalation process from our BPO partners to our Centers of Excellence (COEs) in both APAC and the US

• Mobilize cross-functional teams, ensure unified support operations, identify and triage critical bugs, to ensure rapid resolution
• Drive the root cause analysis of escalated issues to identify and implement fixes in both internal support processes and product features, aiming to prevent issues from recurring upstream. Identify and advocate for the development of necessary tools
• Develop and operationalize a long-term vision to help the team drive comprehensive problem solving of complex customer challenges across the Uber ecosystem
• Lead the design of operational processes to identify, rectify and prevent customer issues, resulting from product, support policies or agent performance gaps
• Source practical customer insights and influence partners across Product, Engineering, Operations and Customer support to improve customer offering
• Lead and develop a team of 130+
• AI-Driven Escalation Innovation: Strategically design, develop, and build cutting-edge escalation processes specifically for tech-driven and AI-influenced issues. This involves figuring out when and how things get escalated differently as AI tools make interactions more fluid. You will create processes on how to handle these unique escalations, develop technical requirements and business requirements for new AI-assisted tools for agents and ensure complex issues efficiently move beyond automated support when needed

Basic Qualifications

• 12+ years experience in operations, program management, consulting or corporate strategy as a people leader within a fast-paced and complex environment

• 10+ years of leadership experience managing large, global teams including direct reports and Managers

Preferred Qualifications

• Proven ability to think big-picture, define complex strategies, and translate them into actionable plans. A hands-on operator who can get into the details and drive execution from the ground up
• Deep experience and expertise in leading customer support operations
• Comfort operating in a highly matrixed global environment. Proven ability to influence leaders and cross-functional partners across Product, Engineering, Communications, Legal, and other CommOps teams to drive alignment and results without direct authority
• Experience scaling programs globally, starting with a strong foundation in a key market (e.g., US) and expanding effectively
• Demonstrated deep process improvement experience
• Lean Six Sigma certification and /or background in Systems Engineering

For San Francisco, CA-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

About the Role

As a People Operations Program Manager, you will oversee a diverse range of People-focused programs to support our continued growth. You will play a key role in driving continuous improvement of processes & controls while ensuring an exceptional employee experience.

What You’ll Do

• Lead Cross-Functional People Programs: Drive high-impact initiatives across the employee lifecycle, with a strong emphasis on compliance, operational excellence, and elevating the overall employee experience. Ensure programs are globally aligned yet locally adaptable.
• System & Compliance Governance: Design, launch, and manage internal compliance campaigns—including mandatory trainings, policy acknowledgments, and audit processes—by leveraging systems and data-driven oversight. Ensure timely execution, rigorous tracking, and alignment with key stakeholders.
• Vendor & BPO Management: Oversee external partnerships with vendors and BPO providers, ensuring service excellence through well-defined SLAs, robust data insights, and proactive relationship management to continuously optimize performance.
• Data-Driven Decision Making: Monitor and analyze operational data, service metrics, and KPIs to identify trends, surface inefficiencies, and implement improvements that streamline HR operations and enhance service delivery.
• Scalable Solutions & Enablement: Build intuitive tools, templates, process documentation, and communication strategies to ensure operational scalability and long-term sustainability of people programs.
• Stakeholder Engagement & Collaboration: Partner closely with global shared services and subject matter experts to co-design and implement solutions. Cultivate trusted relationships with internal stakeholders to ensure programs are employee-centric and strategically aligned.
• Feedback & Reporting: Deliver meaningful insights and actionable feedback to senior leadership, highlighting opportunities to improve policies, processes, compliance health, and the employee journey.
• Project Leadership: Lead global and regional projects from planning through execution, ensuring cross-functional coordination and delivery of measurable outcomes aligned with strategic business priorities.

Basic Qualifications

• 4+ years of experience in Human Resources with a strong focus on shared services and/or HR operations
• Bachelors Degree
• Demonstrated expertise in project and program management, with a proven track record of leading strategic initiatives across global organizations

Preferred Qualifications

• Experience with Oracle HCM, AI tools, vendor management, and compliance operations
• In-depth knowledge of local HR practices, policies, and programs across diverse regions.
• Excellent communication, presentation, and influencing skills, with the ability to engage stakeholders at all levels.
• Skilled in managing complex, cross-functional projects while effectively balancing competing priorities and timelines.
• Strong problem-solving, critical thinking, and analytical skills, with the ability to turn data into actionable insights.
• Experience with HRIS platforms, data analytics, business intelligence tools, and lean process improvement methodologies (e.g., Six Sigma).
• Proven ability to build and manage vendor relationships, including contract negotiation and performance evaluation.
• Prior experience applying change management principles to support large-scale organizational initiatives.
• Working knowledge of AI tools, including ChatGPT and Google Gemini, with the ability to apply them to enhance HR operations, productivity, and strategic planning.

About the Role

We are looking for a Strategy & Analytics Associate to drive the growth and success of our Embedded Insurance products for Platform users globally. This role involves developing growth strategies, supporting product and business planning, conducting user segmentation, portfolio & user studies and sales funnel analytics. Responsibilities also include coordinating cross-functional initiatives to enhance product penetration and revenue growth while delivering exceptional customer value.

What You'll Do

1. Support growth analytics by developing sales and sales funnel insights through data analysis, customer segmentation to uncover insights that explain the drivers of adoption, retention, and cancellations.
2. Create and Test hypotheses around consumer behavior—such as opt-in triggers, churn risks, and upsell opportunities— support scaled experiments (A/B and multivariate XPs) to validate them, and present findings along with recommended solutions.
3. Regularly track and analyze dashboards to diagnose growth deviations and to provide relevant and actionable insights for the Embedded Insurance team.
4. Collaborate with the Data Science team post-experimentation to conduct deeper analyses based on high-level insights provided by DS
5. Partner with the Global Embedded Insurance Growth Team to create, analyze, and use survey output to create insights and campaigns to recommend optimal pricing strategies and product–market fit.
6. Conduct pricing optimization by supporting the testing, rollout, and measurement of promotional offerings on embedded insurance products, including pre- and post-rollout analyses across multiple regions to drive growth.pricing optimization
7. Support Long Range Planning , product feature impact sizing, and providing data support for building business cases and insurance product and proposition development.
8. Coordinate with Product, DS, Ops, CRM & Marketing to Drive on‑time product launches & unblock any data dependencies

Basic Qualifications

1. Bachelor’s degree in Math, Statistics, Economics, Business or Engineering, Computer Science, Operation Research, Machine Learning or other quantitative fields.
2. 3+ years of experience in a data-driven role within strategy, operations, e-commerce, tech, or consulting.
3. Strong SQL proficiency: Advanced analytical and quantitative skills, including proficiency in SQL and the ability to build and maintain robust strategic, financial and operational models.
4. Excellent communication and proven track record in stakeholder management and cross-functional execution

Preferred Qualifications

1. MBA or other advanced degree in a relevant field.
2. Proven experience in approaching data analysis using a structured, hypothesis-driven methodology, with the ability to craft compelling and well-supported narratives and recommendations based on insights.
3. Strong storytelling skills: able to distill complex and hard-to-find insights into a concise, engaging data story with excellent communication and collaboration capabilities.
4. Experience in a high-growth, fast-paced environment (such as a tech company, startup, or consulting firm), with a track record of adapting quickly, solving ambiguous problems, and collaborating across teams.
5. A proactive, ownership-driven mindset with a bias for action. Comfortable working independently when needed and enthusiastic about innovating and continuously improving processes in a dynamic space.
6. Ability to manage multiple priorities effectively in a fast-moving environment.
7. Experience in the insurance industry is a plus.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the role

You will develop automations of varying size and complexity, from medium-scale tasks to large-scale business processes, fully automated end-to-end.

As an Automation Specialist, you will be responsible for building solutions that are resilient, scalable, and adaptable, following best practices and continuously refining them with data-driven improvements.

You will translate business requirements into clear technical tasks, delivering automation solutions iteratively and incrementally, and aligning priorities closely with the Operations Coordinator.

We focus on four core areas:

• Business Processes (design, execution, optimization)
• Automation (process automation, real-time monitoring, refactoring)
• Data Analytics (query, deepdive, self-operating dashboard, data pipeline)
• Data Science (modeling, machine learning, patterns identification, prediction)

What you'll do

• Design, build, and maintain automations to enhance efficiency and scalability
• Streamline workflows, automate entire processes, refactor, build data-pipelines
• Suggest innovative approaches to solve complex business problems, at scale, following the best practices in terms of quality, time management, technical documentation, code review
• Analyze business requirements or suggest improvements, proactively
• Conduct root cause analyses and propose data-driven strategies
• Present your work to Stakeholders and adapt your communication to a variety of audiences, using either technical or business terms

What you'll need

• Good knowledge in Python, with the ability to write code to build self-operating dashboards or automate business action, work with API endpoints and use Pandas Library
• Knowledge in SQL, with the ability to select, clear and transform dataset
• Ability to analyze datasets accurately and storytell
• Knowledge in creating Flows (ex.: uWorc, Lucidchart)
• Analytical and data-driven approach for solving complex problems
• Excellent written and spoken Communication (in English)

• Ability to work on your own initiative independently (proactive), in Group (excellent Teammate) and with Stakeholders

• Motivation to learn all along the way and improve continuously Scripts, with SQL and Python, to automate actions of varying sizes and time-horizons.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role:

Reporting to Chief Ethics, Compliance & Security Officer, you will be responsible for defining the technology roadmap, identifying and evaluating new tools, leading cross-functional projects, and fostering a culture of innovation and continuous improvement within the ECS tech ecosystem. You will partner closely with engineering, IT, legal, and various business teams to deliver robust, scalable, and user-centric solutions to elevate our impact.

What You'll Do:

- Product Ownership:Act as the overall product owner for ECS-specific technology initiatives, defining requirements, prioritizing features, and overseeing the entire development lifecycle, from concept to deployment and ongoing maintenance.

- Tooling & Systems Management:Lead the selection, implementation, configuration, and ongoing management of a diverse portfolio of ECS tools, including but not limited to: Case management systems (integrity helpline, investigations); Public Safety response portal; Governance, Risk, and Compliance tools like ServiceNow; Regulatory and Risk assessment and management tools; Security incident response platforms; Data management

Identify opportunities to automate and streamline ECS processes through technology, improving efficiency and reducing manual effort.

Basic Qualifications:

- 12+ years of experience in technology leadership, product management, technical program management or a similar role, with a strong focus on enterprise software implementation and management.

- Proven hands-on experience implementing and leveraging AI within an organization.

- Strong track record of successfully leading complex technology projects from inception to completion, on time and within budget.

- Demonstrated ability to influence across a broad spectrum of stakeholders.

- Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

- Bachelor's degree in related field; or equivalent practical experience.

Preferred Qualifications:

- Familiarity with various programming languages and architectural patterns.

- Proficiency in technologies in one or more of the following: SQL, Spark, Hadoop

- Advanced understanding of statistics, causal inference, and machine learning

- Experience designing, prototyping and implementing large scale initiatives.

- Experience working with large scale data sets using technologies like Hive, Presto, and Spark.

- Proficiency in fine-tuning and optimizing large language models (LLMs).

- Experience with GRC (Governance, Risk, and Compliance) platforms.

- Experience in retrieval-augmented generation (RAG) systems.

- Familiarity with agentic workflows and their applications in machine learning and AI systems.

- Master's degree in a relevant field.

For New York, NY-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.

About the Role

- - - - What You Will Do ----

1. Design reliable and valid measurement tools to enhance employee listening.
2. Partner with stakeholders on survey design, methodology, and data interpretation.
3. Analyze both active listening (surveys) and passive listening (e.g., organizational network analytics) data to uncover insights on employee motivation, behavior, and experience.
4. Translate complex business problems into data-driven research initiatives with measurable outcomes.
5. Integrate, clean, and analyze people data from multiple sources, applying behavioral science to guide evidence-based decisions.
6. Communicate findings and recommendations to both technical and non-technical audiences to inform key business decisions.
7. Support the planning, execution, and stakeholder engagement of the survey program

- - - - Basic Qualifications ----

1. Master’s or PhD in a quantitative social science field (e.g., Industrial/Organizational Psychology, Educational Psychology, Organizational Behavior, Behavioral Economics).
2. 3+ years of industry experience in People Analytics, consulting, or survey/employee research.

- - - - Preferred Qualifications ----

1. PhD with 3+ years of experience, or Master degree with 4+ years as a survey scientist, applied researcher or data scientist—ideally in the tech industry.
2. Strong background in survey design, psychometrics, and people data analysis.
3. Experience with organizational network analysis (ONA) a plus.
4. Familiarity with I/O psychology and broader people analytics topics.
5. Ability to translate business needs into research solutions and communicate insights clearly.
6. Skilled at managing complex, imperfect, and unstructured people data.
7. Strong project planning and management skills
8. Comfortable with ambiguity, adaptable in fast-paced environments, and innovative in solving complex problems.
9. Demonstrated ownership and ability to lead projects end-to-end

For San Francisco, CA-based roles: The base salary range for this role is USD$140,000 per year - USD$156,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$140,000 per year - USD$156,000 per year.