דרושים Director Communications Uk ב-Uber ב-ארהב

About the Role

In this role within the UK&I Central Operations team, you’ll be at the heart of solving these complex problems. Leveraging data-driven insights, you'll collaborate closely with cross-functional teams—including Commercial, Finance, Data Science, and Product—to drive operational excellence and deliver an exceptional experience for both customers and couriers.

What the Candidate Will Do

• Own key aspects of our UK operations - such as delivery times, order completion rates, and throughput - to ensure a seamless experience for consumers, couriers, and merchants.
• Partner with global product teams to shape, test, and launch new features (e.g. enhanced matching algorithms, innovative customer propositions, autonomous deliveries).
• Use data-driven analysis to identify opportunities to improve our operations, and bring these opportunities to life through experimentation and continuous optimisation
• Build and optimise UK marketplace processes to ensure operational excellence (e.g. determining store level delivery areas, ensuring we have the right amount of courier supply)
• Collaborate with senior commercial stakeholders to improve account-level performance, using marketplace insights to inform strategy and support commercial decision-making

Basic Qualifications

• Quantitative degree in STEM, Economics or similar
• 3+ years experience in operations/ analytics/ product ideally within a tech or strategy consultancy firm
• Strong commercial mindset with the ability to build compelling business cases to support recommendations
• Robust data analysis and technical skills, including advanced SQL to source data from large, complex data sources
• Excellent communication skills (both written and spoken)

Preferred Qualifications

• Able to use Python to perform data analysis (e.g. data manipulation, regression modeling)
• Experience working with a wide range of functional stakeholders (Product, Engineering, Commercial, Finance, Legal)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What you'll do:

• Pitch, sell and negotiate the newest product in the U4B portfolio to diverse decision makers inside SMB companies in every industry.
• Prospect new leads and opportunities to build and maintain a strong pipeline.
• Hit bi-annual and quarter targets (quota carrying role).
• Construct, forecast, and run your sales pipeline via Salesforce CRM.
• Develop your sales skills: Probe for objections, remove obstacles, and eliminate barriers to gain commitment with customers.
• Work with a unique multifunctional team inside one of our most important lines of business.
• Contribute on building and developing a new U4B product launch in the region.
• Participate in periodic team reviews and updates on business progress, best practice sharing etc.
• Create documents like process playbooks, performance trackers etc. to help the team scale efficiently.

• 2+ years of B2B experience, with at least 1 years in an Account Executive role or equivalent. SaaS experience is a plus.
• Bachelor's degree in business administration or related field
• Proficiency in English
• Excellent verbal and written communication skills
• Proven track record of growing a customer base and exceeding revenue targets and company goals
• Self-starter, comfortable working autonomously with high volume and under pressure typical of SMB sales
• Proficiency in pipeline management, sales techniques, prioritization, and setting clear expectations
• Proficiency in leveraging data-driven insights to refine sales strategies
• To be driven and passionate about a fast-paced team environment, working with high pressure and high expectations
• Resilience, adaptability, proactivity, taking care of ambiguity, and a can-do attitude
• Creativity, organization and process-orientation to simultaneously handle hundreds of prospects

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You’ll Do

• Build Uber's global support escalation strategy and processes. Set a clear vision, tie together existing strong individual efforts, and execute an integrated approach to uplift support quality

• Lead the global external escalations function, including social media support (day-to-day and critical brand response), managing high-priority and influencer cases, and overseeing Executive Leadership Team (ELT) escalations. Work in close partnership with Uber's Communications team to ensure swift and appropriate responses. Utilize social listening (e.g., Reddit) to proactively identify emerging issues and sentiment gaps

• Design and implement robust Tier 2 and Tier 3 escalation frameworks,including developing comprehensive standard operating procedures (SOPs), identifying and integrating necessary technology, and program managing the escalation process from our BPO partners to our Centers of Excellence (COEs) in both APAC and the US

• Mobilize cross-functional teams, ensure unified support operations, identify and triage critical bugs, to ensure rapid resolution
• Drive the root cause analysis of escalated issues to identify and implement fixes in both internal support processes and product features, aiming to prevent issues from recurring upstream. Identify and advocate for the development of necessary tools
• Develop and operationalize a long-term vision to help the team drive comprehensive problem solving of complex customer challenges across the Uber ecosystem
• Lead the design of operational processes to identify, rectify and prevent customer issues, resulting from product, support policies or agent performance gaps
• Source practical customer insights and influence partners across Product, Engineering, Operations and Customer support to improve customer offering
• Lead and develop a team of 130+
• AI-Driven Escalation Innovation: Strategically design, develop, and build cutting-edge escalation processes specifically for tech-driven and AI-influenced issues. This involves figuring out when and how things get escalated differently as AI tools make interactions more fluid. You will create processes on how to handle these unique escalations, develop technical requirements and business requirements for new AI-assisted tools for agents and ensure complex issues efficiently move beyond automated support when needed

Basic Qualifications

• 12+ years experience in operations, program management, consulting or corporate strategy as a people leader within a fast-paced and complex environment

• 10+ years of leadership experience managing large, global teams including direct reports and Managers

Preferred Qualifications

• Proven ability to think big-picture, define complex strategies, and translate them into actionable plans. A hands-on operator who can get into the details and drive execution from the ground up
• Deep experience and expertise in leading customer support operations
• Comfort operating in a highly matrixed global environment. Proven ability to influence leaders and cross-functional partners across Product, Engineering, Communications, Legal, and other CommOps teams to drive alignment and results without direct authority
• Experience scaling programs globally, starting with a strong foundation in a key market (e.g., US) and expanding effectively
• Demonstrated deep process improvement experience
• Lean Six Sigma certification and /or background in Systems Engineering

For San Francisco, CA-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

About the Role:

Reporting to Chief Ethics, Compliance & Security Officer, you will be responsible for defining the technology roadmap, identifying and evaluating new tools, leading cross-functional projects, and fostering a culture of innovation and continuous improvement within the ECS tech ecosystem. You will partner closely with engineering, IT, legal, and various business teams to deliver robust, scalable, and user-centric solutions to elevate our impact.

What You'll Do:

- Product Ownership:Act as the overall product owner for ECS-specific technology initiatives, defining requirements, prioritizing features, and overseeing the entire development lifecycle, from concept to deployment and ongoing maintenance.

- Tooling & Systems Management:Lead the selection, implementation, configuration, and ongoing management of a diverse portfolio of ECS tools, including but not limited to: Case management systems (integrity helpline, investigations); Public Safety response portal; Governance, Risk, and Compliance tools like ServiceNow; Regulatory and Risk assessment and management tools; Security incident response platforms; Data management

Identify opportunities to automate and streamline ECS processes through technology, improving efficiency and reducing manual effort.

Basic Qualifications:

- 12+ years of experience in technology leadership, product management, technical program management or a similar role, with a strong focus on enterprise software implementation and management.

- Proven hands-on experience implementing and leveraging AI within an organization.

- Strong track record of successfully leading complex technology projects from inception to completion, on time and within budget.

- Demonstrated ability to influence across a broad spectrum of stakeholders.

- Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

- Bachelor's degree in related field; or equivalent practical experience.

Preferred Qualifications:

- Familiarity with various programming languages and architectural patterns.

- Proficiency in technologies in one or more of the following: SQL, Spark, Hadoop

- Advanced understanding of statistics, causal inference, and machine learning

- Experience designing, prototyping and implementing large scale initiatives.

- Experience working with large scale data sets using technologies like Hive, Presto, and Spark.

- Proficiency in fine-tuning and optimizing large language models (LLMs).

- Experience with GRC (Governance, Risk, and Compliance) platforms.

- Experience in retrieval-augmented generation (RAG) systems.

- Familiarity with agentic workflows and their applications in machine learning and AI systems.

- Master's degree in a relevant field.

For New York, NY-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.

What You’ll Do

• Oversee production of consecutive creative campaigns across all paid and owned channels
• Lead operational practices that balance creative ambition with compliance to external creative and production industry standards, while navigating the realities of a highly matrixed organization
• Establish and oversee prioritization processes that ensure the most impactful creative and brand marketing initiatives are resourced and delivered on time
• Develop and enforce operational protocols that enable smooth collaboration across creative, brand marketing, and production teams
• Partner closely with Marketing Operations to align on budgets, resourcing, and cross-functional workflows that drive both efficiency and creative excellence
• Integrate AI capabilities into production workflows to improve efficiency, scalability, and cost-effectiveness — from creative development through post-production
• Evaluate and apply AI-driven tools for asset management, content versioning, and workflow automation to support both high-volume and high-complexity projects
• Serve as a bridge between creative and business needs, ensuring standards, compliance, AI adoption, and operational rigor are upheld without compromising creative quality
• Partner closely with Global ECD and CD’s on team goals, focus, structure and roadmaps
• Collaborate with the Marketing Operations team on weekly team intake, prioritization and resourcing, surfacing roadblocks and offering dynamic solutions to urgent business needs
• Work closely with agencies of record (AOR’s) on both Mobility and Delivery LOB’s across a myriad of projects, creating alignment and removing roadblocks wherever needed.
• Build trust and understanding with cross functional marketing and creative partners
• Manage campaign development across mediums such as live action shoots, photography shoots, digital projects and activations when needed
• Manage internal staff workflow and direct outside agencies and/or production vendors in a variety of cross-disciplinary executions from concept to completion
• Partner closely with internal stakeholders (PMM, Marketing Managers, Strategy, Media, Ops, Performance, etc) across lines of business to shepherd projects through launch
• Define project goals and scope, develop schedules, estimates and engagement plans, author and negotiate contracts and manage agency relationships. You know what can be done and done well for $25K to $2.5M

Basic Qualifications

• 12+ years experience producing multi-channel award winning campaigns across film, photography, print, experiential, digital and social channels and managing. multidisciplinary production teams in an agency or client side setting (preferably both)

Preferred Qualifications

• Superb people management skills. Operates with a strong EQ and acute sense of self-awareness. Knows how to unlock creative inspiration and energy with different personalities
• Strong rolodex and relationships with external production partners locally and globally.
• Excellent negotiation skills (especially contract and bid negotiations) with clients, peers and production partners, etc
• Ability to define solutions that will generate measurable results for your client
• Superior leadership and communication skills
• Self starter. Comfortable with ambiguity
• Understanding of how to scale ideas for global deliverables and impact and the resources it takes to implement
• A strong connection to Uber’s mission, work and company values
• Demonstrated taste and craft across production work that is proven in portfolio work
• Deep experience recruiting, hiring, mentoring and managing the careers of a multidisciplinary production team (Producers, Business Affairs, Studio, Operations)
• Strong business insight, with a solid understanding of how to achieve objectives while meeting an expected brand standard, a high bar for aesthetic quality within set budgets and schedules
• Organizationally savvy. Knows how to be impactful and collaborate in a heavily matrixed organization. Proficient in guiding and shaping organizational strategies within both Creative and Creative Production orgs
• Proficiency with marketing up and down the funnel. You understand the building blocks of campaign development from CRM and display to content production, brand experience and everything in between
• A critical eye for great design, writing and production
• Regularly shows good judgment with excellent conflict resolution skills, knowing when to be diplomatic and nurturing, and when to be assertive
• Able to work quickly, strategically prioritize multiple projects and manage your own workload in a fast-paced environment

For San Francisco, CA-based roles: The base salary range for this role is USD$230,000 per year - USD$255,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

What You'll Do

• Championing legal excellence: Be at the forefront of Uber's legal efforts, working on engaging, hands-on work, tackling novel legal issues and commercial contracts, partnership agreements, technology agreements, promotional agreements, sponsorships, partnerships, as well as general procurement and marketing and advertising initiatives; you'll be a trusted legal advisor to the Uber Eats businesses.
• Leading on commercial matters: Be part of the incredible growth story of Uber advising across both the Delivery and Mobility business in a high growth market and have the opportunity to develop strong cross-functional relationships with stakeholders across the business and the wider legal team and work on a wide range of fast-paced, high impact, and high profile commercial, product and corporate matters. Play an integral part in the phenomenal growth of Uber Eats and advise on the development and launch of new products and solutions to eaters, couriers, and restaurants as well as advise the new verticals team on new retail product offerings.
• Champion of innovation: Uber is known for its innovative spirit, and your legal acumen will be critical in supporting new product launches and initiatives. You'll work closely with product teams as well as Policy, Operations, Marketing and Communications teams to identify potential legal risks and devise proactive strategies to minimise exposure. You’ll turn challenges into opportunities by devising out-of-the-box solutions to intricate legal issues to achieve ambitious operational goals for the business.
• A true team player: You’ll be part of a close-knit legal team but you will also work closelywith cross-functional teams including employment, tax, policy and communications and stakeholders to drive Uber's mission forward.
• Legal Development: Understand, interpret and apply current laws and regulations as applicable to Uber’s business models in the region and your areas of responsibility;
• Clear Communicator : Excellent communication skills - adept at turning legal jargon into clear, succinct and engaging advice.
• Most importantly: you will work hard but have a lot of fun doing it!

What You'll Need

• UK qualified
• 3 year PQE+ at a top-notch law firm or in-house.
• Fluent in written and spoken English. Any other relevant languages are an advantage too.
• Strong academic credentials
• Experience in negotiating and advising on complex commercial contracts including MSAs, SaaS agreements, promotional and strategic partnership agreements
• Strong business judgement and commercial acumen, communication and interpersonal skills.
• Confidence and passion for operating in a fast paced, ever-changing environment.
• Outstanding organisational and prioritisation skills.
• Collaborative approach with both business and legal teams, with a strong ability to facilitate ideas, build relationships, gain credibility and partner with others.
• A “go get it” attitude - not afraid to roll up your sleeves and get stuck in.
• Enthusiastic about Uber, Uber Eats and our mission.
• Most importantly, a sense of humour and a willingness to embrace fun and excitement while tackling serious legal challenges!

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

This role is responsible for supporting the commercial operating cadences, including WBR, MBR, QBR, pipeline management and forecast, top deals review, and other cadenced reporting and metrics. This role will drive the design of business requirements documents for improvements to our organizational tooling and processes, as well as design and execute experiments to drive growth or efficiencies.

What the Candidate Will Do

• Support the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the rapid growth of the business.
• Own quantitative analysis of the performance of the sales teams
• Manage the weekly, monthly, quarterly and annual business cadences
• Develop and nurture strong relationships with sales, finance, HR, Strategy & Planning, Ops and other stakeholders
• Lead special projects to drive operational efficiency

Basic Qualifications

• 4+ years supporting a divisional Sales Operations function with 100+ Account Executives and Sales Managers
• Experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
• Prior experience working across multiple organizational functions, such as variable compensation, pipeline management, sales forecasting, quota setting, market segmentation, and GTM strategy.
• Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency. Pre-employment test and/or presentation may be required.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations.
• Excellent verbal and written communication skills, including the ability to deliver engaging presentations to stakeholders at all levels.
• Intermediate + proficiency in SQL, G-suites, and CRM tools such as Salesforce.

Preferred Qualifications

• Experience working in a high-growth B2B company
• MBA or higher degree in economics, math, business or similar discipline
• Ability to operate successfully in a lean, fast-paced organization
• Highly organized multi-tasker, able to operate with a great degree of independence in ambiguous situations

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .