דרושים Community Support Representative - Eats German Speaker ב-Uber ב-ארהב

About the Role

In this role within the UK&I Central Operations team, you’ll be at the heart of solving these complex problems. Leveraging data-driven insights, you'll collaborate closely with cross-functional teams—including Commercial, Finance, Data Science, and Product—to drive operational excellence and deliver an exceptional experience for both customers and couriers.

What the Candidate Will Do

• Own key aspects of our UK operations - such as delivery times, order completion rates, and throughput - to ensure a seamless experience for consumers, couriers, and merchants.
• Partner with global product teams to shape, test, and launch new features (e.g. enhanced matching algorithms, innovative customer propositions, autonomous deliveries).
• Use data-driven analysis to identify opportunities to improve our operations, and bring these opportunities to life through experimentation and continuous optimisation
• Build and optimise UK marketplace processes to ensure operational excellence (e.g. determining store level delivery areas, ensuring we have the right amount of courier supply)
• Collaborate with senior commercial stakeholders to improve account-level performance, using marketplace insights to inform strategy and support commercial decision-making

Basic Qualifications

• Quantitative degree in STEM, Economics or similar
• 3+ years experience in operations/ analytics/ product ideally within a tech or strategy consultancy firm
• Strong commercial mindset with the ability to build compelling business cases to support recommendations
• Robust data analysis and technical skills, including advanced SQL to source data from large, complex data sources
• Excellent communication skills (both written and spoken)

Preferred Qualifications

• Able to use Python to perform data analysis (e.g. data manipulation, regression modeling)
• Experience working with a wide range of functional stakeholders (Product, Engineering, Commercial, Finance, Legal)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What the Candidate Will Do

1. Manage team performance and drive results, guide adherence to policies
2. Lead, coach, mentor, and motivate employees
3. Partner with the Recruiting team on hiring
4. Lead improvements on support logic and processes
5. Address and resolve escalations or further escalate
6. Maintain stakeholder relationships
7. Drive accountability for policies and other guidelines
8. Execute root cause analysis action plans from escalations and agents’ performance
9. Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
10. Complete administrative and HR related tasks for the team

Basic Qualifications

• Some experience in retail, hospitality, or customer service in-person or contact center environment
• FOR INTERNALS: At least 1 year of informal leadership or SME experience
• FOR EXTERNALS: At least 1 year of people management experience
• Basic project management skills
• Proficiency in Google Suite
• Schedule flexibility for a 24/7 environment

Preferred Qualifications

• Supervisory or leadership experience—You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
• Maintain a positive, can-do demeanor and encourage others to do the same
• Excellent written and verbal communication skills
• Excellent interpersonal skills – You establish trust and effective working relationships with internal and external partners
• Strong time-management and organizational habits —You prioritize work effectively and drive multiple projects to completion at once

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Identifying new sales opportunities through product adoption and location expansion
• Identify opportunities and recognize additional revenue potential
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Basic Qualifications

• At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)

Preferred Qualifications

• Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus)
• Google Suite Experience is highly preferred

For Miami, FL-based roles: The base hourly rate range for this role is USD$24.50 per hour - USD$25.80 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

What You’ll Do

• Generate qualified new business opportunities through outbound prospecting
• Conduct strategic outbound outreach into accounts (1,000+ employees) via calls, emails, and LinkedIn
• Research target accounts, map buying personas, and tailor outreach messaging to drive engagement.
• Deliver a high volume of Sales Qualified Leads (SQLs) each month that convert into revenue opportunities.
• Lead high-level conversations with key decision-makers to uncover business pain points and communicate Uber for Business’s value.
• Track daily activities and maintain clean data hygiene in Salesforce and Groove.
• Collaborate with Account Executives, Sales Managers, and Marketing to iterate on messaging, identify winning strategies, and accelerate pipeline velocity.
• Represent Uber’s values while delivering a top-tier prospect experience.

Basic Qualifications

• Bachelor’s Degree with internship or project-based experience in sales, business development, or marketing OR Minimum 12+ months in sales role.
• Excellent written and verbal communication skills, with the ability to build rapport quickly.

Preferred Qualifications

• Hunter mentality and proven track record of outbound success — cold calling, email campaigns, and social outreach.
• Proficiency with sales tools including LinkedIn Sales Navigator, ZoomInfo, Groove, and Salesforce.
• Experience supporting multiple Account Executives in a fast-paced sales environment.
• Strong organization and time management — comfortable juggling priorities and managing follow-ups.
• A self-starter mindset with a passion for learning and exceeding goals.

For Chicago, IL-based roles: The base hourly rate range for this role is USD$29.57 per hour - USD$31.14 per hour.

For New York, NY-based roles: The base hourly rate range for this role is USD$32.94 per hour - USD$34.62 per hour.

About the Role

The Courier & Marketplace West team is on a mission to drive sustainable growth and operational excellence across California and the Pacific Northwest. We work on high-impact, data-driven projects tailored to the unique dynamics of each local market-ranging from strategic courier supply initiatives to custom city-specific campaigns. As a Territory Operations Manager, you’ll play a critical role in executing local strategy, solving complex problems, and shaping the future of delivery services in the region.

What You'll Do

• Own day-to-day operational performance across multiple cities within the West territory, with a focus on Courier and Marketplace metrics
• Analyze large data sets to identify performance gaps, build strategic plans, and execute initiatives to close them
• Collaborate closely with Strategic Ops, Legal, City Managers, and Policy to ensure execution is both effective and compliant with local regulations
• Localize national or global strategies by designing and launching city-specific campaigns tailored to unique market conditions
• Identify and resolve systemic issues by coordinating with Tech, Support, and Product to implement scalable solutions

Basic Qualifications

• 3+ years of experience in operations, strategy, consulting, or a fast-paced tech environment
• Strong analytical skills with demonstrated proficiency in SQL and Excel, and the ability to generate insights from data to drive decision-making
• Proven ability to influence cross-functional stakeholders, manage execution of large initiatives, and adapt quickly in dynamic, ambiguous environments
• Bachelor's degree

Preferred Qualifications

• Proficiency in data tools such as SQL, Excel, and dashboarding platforms like Tableau; Python is a strong plus
• Experience deploying operational strategies or product rollouts in a multi-city environment, with a focus on experimentation and iteration
• Familiarity with regulatory or policy landscapes in California or the Pacific Northwest, particularly in the gig economy or delivery sector
• Background in consulting, tech startups, marketplaces, or retail operations with a track record of handling cross-functional projects in high-ambiguity environments

For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

About the Role

In this role, you will lead with deep customer insights and empathy, relying on data and UXR to make informed decisions grounded in strong product intuition. You'll be both creative and bring deep expertise in consumer product to the table, as well as analytically rigorous, driving experimentation and knowing your metrics. You'll operate with an owner’s mindset, obsessing over every detail of the end-to-end experience.

What the Candidate Will Do

1. Collaborate with cross-functional teams, including Design, Data Science, Engineering and Ops, to identify opportunities to make the experience better and drive business outcomes.
2. Distill the vision and strategy for the team and effectively present and communicate to cross-functional partners and leadership to generate enthusiasm and drive alignment.
3. Develop and maintain a roadmap of product initiatives, and implement data-driven experiments to improve the core consumer experience for Uber Eats.

Basic Qualifications

1. 5+ years of Product Management experience delivering highly successful and innovative consumer products with your fingerprints all over them. You should be familiar with systems thinking, analytics and experiment design, and have a solid understanding of software development processes and concepts.
2. Leadership. Extensive experience setting and delivering on a strategy you crafted, where you were accountable for the outcomes.
3. Customer obsession. You have a knack for taking on complex product challenges and finding elegant solutions that are delightfully simple for our users.
4. Experience building scaled businesses, including ownership and optimization of business performance metrics.
5. Experience working with geographically distributed cross-functional teams in an energetic, high-octane environment.

Preferred Qualifications

1. A Driver" mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery. You never hesitate to roll up your sleeves and tackle something hands-on.
2. A high bar across the board. From your own contributions to the people you work with, to the products you work on, you have a never-ending desire to grow and learn.
3. Attention to detail. Obsess over every pixel and underlying detail that drives the way users experience Uber Eats. No problem is too big or to small.
4. Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to demonstrate this data to make decisions without getting stuck in analysis paralysis
5. A high bar across the board -- from your own contributions to the people you work with, to the products you work on
6. A true passion for Uber's mission, our products, and the company's hybrid technology/operations nature
7. A never-ending desire to grow and learn

For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

What the Candidate Will Do:

1. Serve as a technical leader on our most demanding, cross-functional projects.
2. Functionally decompose complex problems into simple, straight-forward solutions.
3. Mentor and grow other eng leaders on the team and in the org
4. Possess expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
5. Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members
6. Exert technical influence over the App Experience team, increasing the team's productivity and effectiveness by sharing your deep knowledge and experience. You are a visionary leader, builder and an operator.
7. Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices.

Basic Qualifications:

1. Minimum 7 years of software engineering experience
2. Strong product-focused engineer with past consumer product expertise
3. Experience leading teams of other product-minded engineers, while also contributing to the roadmap across IC dimensions
4. Mastery of object-oriented design, data structures, distributed systems, and algorithms

Preferred Qualifications:

1. Deep hands-on technical expertise in at least one major technical area: large scale full stack development, building complex distributed systems, launching complex UX overhauls
2. Experience working with personalization and recommendation systems to craft rich, cohort-based experiences for users
3. Domain knowledge of marketplace systems
4. Strong cross-functional collaboration and team bar-raising skills

For New York, NY-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$223,000 per year - USD$248,000 per year.