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דרושים Sr. Product Engineer Customer Service Applications ב-Tesla ב-United States, Draper
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Sr. Product Engineer Customer Service Applications ב-United States, Draper והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Tesla. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
United States
אזור
Draper
נמצאו 8 משרות
22.04.2025
T
Tesla Technical Trainer Instructor Energy Customer Operations United States, Utah, Draper
Train and certify others on critical subject matter across supported business lines and curriculum using various teaching methods and environments, including but not limited to facilitating classroom presentations, hands-on activities,...
תיאור:
What You’ll Do What You’ll Bring
- Train and certify others on critical subject matter across supported business lines and curriculum using various teaching methods and environments, including but not limited to facilitating classroom presentations, hands-on activities, virtual training sessions, product demonstrations, and on-the-job coaching
- Conceptualize training that supports business objectives that are specifically designed to enhance knowledge and skill retention
- Continuously evaluate existing training by collecting, reviewing, and sharing feedback with applicable business partners, with a primary focus on training improvement
- Pursue technical knowledge and information to gain a deep understanding of Tesla products and processes by engaging in regular communication with trainers, engineers, business leaders, and frontline employees
- Perform ongoing upskilling by completing all certification programs and regularly completing field work
- Be a respectable and professional representative for Energy Training in all scenarios and environments by providing support to all learners, special guests, visitors, etc.
- 2+ years of training facilitation or related experience, preferably in a high-tech or product-centric environment
- Demonstrated understanding of renewable energy products and industry standards
- Strong understanding of, and ability to critically apply core concepts of training, curriculum development, adult learning theory, etc. in the creation and delivery of training content that is aligned with business needs
- Eagerness and ability to work in a fast-paced environment where objectives and responsibilities may need to quickly adapt to evolving industry needs
- High proficiency in MS Office Suite and related tools for communicating information efficiently
- Friendly, clear, strong speaker with composure, approachability, and interpersonal skills
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משרות נוספות שיכולות לעניין אותך
22.04.2025
T
Tesla Sr. Product Engineer Customer Service Applications United States, Utah, Draper
Define product requirements and features based on customer needs, market trends, and competitive analysis. Collaborate with cross-functional teams, including Customer Support, Engineering, and Design to develop and launch new products...
תיאור:
What You’ll Do What You’ll Bring
- Define product requirements and features based on customer needs, market trends, and competitive analysis
- Collaborate with cross-functional teams, including Customer Support, Engineering, and Design to develop and launch new products and features
- Get into the process of the customer support teams to build and what is needed to move the needed
- Develop and maintain relationships with key stakeholders, including Customer Support leaders, engineering teams, and leadership
- Analyze customer feedback, usage patterns, and performance metrics to identify opportunities for improvement and growth
- Develop and manage product roadmaps, prioritizing initiatives based on business objectives and customer needs
- Work closely with the Data teams to analyze data and inform product decisions
- Stay up-to-date with industry trends and emerging technologies, identifying opportunities to incorporate new innovations into our products
- Degree in Computer Science, Engineering, or a related field or equivalent experience
- 5+ years of experience in product management, with a focus on customer-facing products or services
- Excellent communication and collaboration skills, with the ability to influence cross-functional teams
- Analytical and problem-solving skills, with the ability to interpret complex data and drive insights-driven decision-making
- Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
- Strong customer-centric mindset, with a passion for delivering exceptional customer experiences
- Nice to Have: Experience working in the electric vehicle or technology industries
- Nice to Have: Familiarity with cloud-based software development platforms (e.g., AWS, Google Cloud)
- Nice to Have: Knowledge of machine learning algorithms and data analytics tools
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משרות נוספות שיכולות לעניין אותך
21.04.2025
T
Tesla Sr. Payroll Tax Analyst United States, Utah, Draper
Ensure daily accuracy and timeliness of employee tax setup and updates. Manage the accurate reporting of payroll taxes to all agencies on a daily, weekly, monthly, quarterly, and annual basis....
תיאור:
What You’ll Do What You’ll Bring
- Ensure daily accuracy and timeliness of employee tax setup and updates
- Manage the accurate reporting of payroll taxes to all agencies on a daily, weekly, monthly, quarterly, and annual basis
- Oversee the filing of quarterly and annual tax documents, including 941s, State Unemployment Reports, W-2, W-3, T-4, RL-1, and other relevant forms for multiple countries
- Ensure all employment taxes are paid and reported on time, addressing any discrepancies promptly
- Track and analyze payroll tax remittance and accuracy metrics, using insights for process improvements and internal reporting
- Use Cognos BI and other system software tools to generate audits and reports; make corrections and adjustments based on audit results
- Respond to payroll tax inquiries via in-person requests, support tickets, phone calls, and emails
- Bachelor’s degree in a finance-related field (preferred)
- CPP (Certified Payroll Professional) certification (preferred)
- 10+ years of payroll management experience in the US and Canada, with 3+ years in multi-state payroll
- Strong communication skills for resolving complex tax issues with jurisdictional authorities
- Experience in developing payroll tax processes and procedures
- Proven problem-solving and issue resolution skills
- Knowledge of UltiPro payroll and tax systems (preferred)
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משרות נוספות שיכולות לעניין אותך
16.04.2025
T
Tesla Internship LMS Administrator Service Summer United States, Utah, Draper
Work with content developers and learners to publish, enroll, and maintain online course data. Test eLearning projects for completion and report results. Support end users via email to better understand...
תיאור:
What You’ll Do What You’ll Bring
Work with content developers and learners to publish, enroll, and maintain online course data
Test eLearning projects for completion and report results
Support end users via email to better understand user experience, issues, and challenges in e-Ticketing
Identify opportunities for process improvement across the board, and implement solutions
Manage, update, or improve Power Automate communications and data solutions
Proficiency with Microsoft office Suite, preferred Power Automate and Excel
Experience with learning management systems preferred
Excellent verbal, written, and interpersonal communication skills for supporting training team members and learners
Strong time management, organizational, project planning, and feedback skills
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משרות נוספות שיכולות לעניין אותך
15.04.2025
T
Tesla Sr. Project Manager Customer Support Analytics United States, Utah, Draper
Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and...
תיאור:
What You’ll Do What You’ll Bring
- Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and agent workflows
- Own and lead project management efforts across initiatives, including stakeholder alignment, timelines, resource planning, and execution tracking
- Analyze key KPIs (e.g., AHT, ASA, CSAT, Recontact Rate) to uncover trends, develop insights, and guide strategic decisions
- Partner cross-functionally with Engineering, Product, Operations, and Training to implement solutions that reduce customer contacts and improve service efficiency
- Build and present business cases to senior leadership using data and root-cause analysis to influence direction and priorities
- Champion process improvements and automation opportunities that scale with Tesla’s rapid growth. Represent the voice of the front-line teams and customers by staying close to day-to-day operations and feedback loops
- Continuously evaluate business performance and proactively suggest improvements to meet long-term strategic goals
- 5+ years of experience in program or project management, business operations, or analytics roles, ideally within a high-growth, customer-facing environment
- Strong analytical skills and fluency in interpreting complex datasets to drive decision-making; advanced Excel and data visualization skills required (SQL and/or Python a plus)
- Track record of delivering cross-functional projects end-to-end with clear business impact
- Excellent communication and presentation skills with the ability to influence stakeholders at all levels
- Deep understanding of customer support metrics, KPIs, and operational levers for improvement
- Hands-on approach, comfortable with ambiguity, and able to operate independently in a fast-paced environment
- Bachelor’s Degree in Business, Engineering, Analytics, or a related field, or equivalent experience
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משרות נוספות שיכולות לעניין אותך
15.04.2025
T
Tesla Sr. Analyst Card Expense United States, Utah, Draper
Assist in administering expense and auditing system configurations. Develop and present monthly reports of the company’s corporate card spend, audit findings, and ad hoc requests. Assist with fraud or expense...
תיאור:
What You’ll Do What You’ll Bring
- Assist in administering expense and auditing system configurations
- Develop and present monthly reports of the company’s corporate card spend, audit findings, and ad hoc requests
- Assist with fraud or expense audits/investigation
- Participate and drive special projects, as required, which includes working closely with various cross-functional and global teams
- Ensure the connections to/from the expense system and other systems are working properly
- Support the team regarding expense administration, implementation and management of corporate cards, system configurations, audit rule setup, and development of custom reports
- Contribute to other functional day-to-day activities when needed, including solving customer service issues, account reconciliations, cardholder delinquency, escalations, and other tasks
- Bachelor’s Degree in Accounting, or equivalent experience
- 3+ years related analytical experience
- Experience working in Concur
- Critical thinking related to policy enforcement and compliance
- Project management and collaboration with multiple teams
- Experience with Excel Power Query, Power BI, and SQL
- Solution-driven and able to work in a fast-paced environment
- Highly accurate and detail oriented
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משרות נוספות שיכולות לעניין אותך
05.04.2025
T
Tesla Customer Support Supervisor United States, Utah, Draper
Understand and own every aspect of your team’s performance including but not limited to Coaching, development, One on One and providing real time feedback. Effectively time manage, handle multiple priorities,...
תיאור:
What You’ll Do What You’ll Bring
- Understand and own every aspect of your team’s performance including but not limited to Coaching, development, One on One and providing real time feedback
- Effectively time manage, handle multiple priorities, organize workload, and meet deadlines
- Responsible for driving continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams
- Act as a champion of safety, efficiency, quality, and overall excellence in all your actions and decisions.
- Regularly give and receive feedback to peers, direct reports and managers. Lead by emanating positivity and accountability. Build and foster and environment of inclusivity, collaboration and diversity of thought
- Work cross functionally to recommend and drive necessary process and system improvements for your dedicated region
- Demonstrate fluency in all markets requirements and processes related to customer service and Roadside
- 3+ years of leadership experience in a call center or customer service industry
- Exceptional written and oral communication skills
- Ability to coach and cultivate a successful team without focusing on metrics
- Flexible schedule and availability for assisting team 24/7
- Knowledge of existing systems and process for the department in which applying
- Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Ability to work evening hours, weekends, and holidays. Ability to problem solve, prioritize multiple projects, and adhere to business-critical deadlines
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משרות נוספות שיכולות לעניין אותך
Train and certify others on critical subject matter across supported business lines and curriculum using various teaching methods and environments, including but not limited to facilitating classroom presentations, hands-on activities,...
תיאור:
What You’ll Do What You’ll Bring
- Train and certify others on critical subject matter across supported business lines and curriculum using various teaching methods and environments, including but not limited to facilitating classroom presentations, hands-on activities, virtual training sessions, product demonstrations, and on-the-job coaching
- Conceptualize training that supports business objectives that are specifically designed to enhance knowledge and skill retention
- Continuously evaluate existing training by collecting, reviewing, and sharing feedback with applicable business partners, with a primary focus on training improvement
- Pursue technical knowledge and information to gain a deep understanding of Tesla products and processes by engaging in regular communication with trainers, engineers, business leaders, and frontline employees
- Perform ongoing upskilling by completing all certification programs and regularly completing field work
- Be a respectable and professional representative for Energy Training in all scenarios and environments by providing support to all learners, special guests, visitors, etc.
- 2+ years of training facilitation or related experience, preferably in a high-tech or product-centric environment
- Demonstrated understanding of renewable energy products and industry standards
- Strong understanding of, and ability to critically apply core concepts of training, curriculum development, adult learning theory, etc. in the creation and delivery of training content that is aligned with business needs
- Eagerness and ability to work in a fast-paced environment where objectives and responsibilities may need to quickly adapt to evolving industry needs
- High proficiency in MS Office Suite and related tools for communicating information efficiently
- Friendly, clear, strong speaker with composure, approachability, and interpersonal skills
Show more
משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Sr. Product Engineer Customer Service Applications בחברת Tesla ב-United States, Draper. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.