דרושים Regional Service Manager ב-Tesla ב-Thailand, Bangkok

• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals
• Lead the interviewing and recruitment of candidates who possess the skills necessary to help achieve store goals
• Train and develop a staff to consistently perform to company standards
• Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities
• Control store expenses, including staffing, supplies, and services
• Adhere to processes regarding merchandise display and physical inventory
• Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
• Your performance will be measured by your ability to manage a productive team of Owner Advisors who are demonstrating strong sales performance and maintaining robust and active potential customer pipelines and Product Specialists who are actively engaging and signing up potential customers for sales follow up all while maintaining excellent customer satisfaction ratings for your store
• Employee must seriously learn about the company and products related knowledge, and pass internal testing; otherwise he/she will not be able to meet the full time employee’s requirement
• Other Responsibilities: Perform other related duties as assigned, based on the business need

• 8 years working experience in retail , industry and key account sales with proven track record to meet or exceed targets and goals , 3 years above team management experience
• Excellent business development ability and business negotiation skills
• Logic thinker. Sensitive to facts and sales data, excellent logic analysis ability
• Self-starter who possesses exceptional time management skills and has great attention to detail
• Highly appreciate Tesla’s startup culture and equip with a startup mentality
• Able to work under pressure, ability to manage team member and meet sales target in a fast-paced working environment
• Exceptional self-management and self-learning ability
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Ability to communicate relevant information to all levels of the organization
• Passionate dedication and ethical approach to sales management and operations
• Team player. Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Strong knowledge and proven work experience with retail store operations and systems
• Fluent communication in English and local language

Attitude and approach is everything. You must:

• Be a leader and a team-player.
• Take ownership, and create a culture of accountability
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
• Be self-aware, flexible and open-minded.
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
• Be an advocate for your customers and your team. Your success depends on theirs.
• Be authentic, be real!

• Educational experience: Bachelor’s degree or equivalent professional experience.
• Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
• Leadership experience: Experience leading teams of 100+ and experience of managing teams on a remote basis.
• Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques.

• Responsible for advocacy on Tesla's position in relevant policy and lawmaking processes, monitoring and researching current and emerging issues and opportunities.
• Engage directly with all stakeholders on relevant issues, policies and regulations that impact Tesla's business.
• Collaborate cross-functionally with other Tesla teams both locally and globally (commercial, legal, communications, charging, energy, etc.) to quickly identify risks and opportunities.
• Communicate and work effectively with internal and external stakeholders, including Tesla senior management and high-level government officials, to achieve optimal policy outcomes.
• Facilitate to accelerate governments' adoption for sustainable energy and transportation

• Experience working with or in government, politics or relevant regulatory agencies and/or have expertise in the Thai political environment and processes. Experience with other governments in the ASEAN region will be a plus.
• Excellent written and oral communication skills including fluency in Thai and English. Ability to speak other language(s) in the ASEAN region is plus
• Ability to grasp complex technical and policy issues and communicate key messages for effective communication with internal and external stakeholders.
• Proactive and self-starter with excellent interpersonal skills and team spirit.
• Demonstrated ability to perform well and exercise sound judgment in a fast-paced and challenging environment.
• Ability to execute many projects and tasks in parallel with a strong attention to detail.
• Possess an intense desire to be on leading edge of market and technology and a deep passion for accelerating the world to sustainable energy.
• Experience in automotive and energy industry preferred

• Develop and maintain highly productive partner accounts (e.g. PV installers, energy retailers, and network operators)

• Build and maintain relationships across the organization of partner accounts

• Convey Tesla product roadmap and prepare partners for integration

• Anticipate new business opportunities with accounts and identify suitable product offerings to satisfy customer requirements

• Be responsible for achieving volume sales within assigned channel(s)

• Expand sales channels by identifying new partners and supporting contract negotiation

• Provide product feedback to technical team regarding fit and applicability of product design and offering Maintain an understanding of market dynamics across relevant sectors (e.g. utility, commercial & industrial, residential, etc.) and drivers (e.g. policy/regulatory, techno-economics, etc.

• Identify training needs, develop training material, organize and deliver technical training sessions for the network of installation partners

• Contribute input regarding Tesla's product and sales strategy for the region

• Contribute to techno-economic analysis to assess market opportunities

• Provide high fidelity sales forecasts to business and manufacturing teams

• Provide key market insights to the broader business team

• Provide input on the development of marketing/sales material

• BA/BS or the equivalent in experience and evidence of exceptional ability

• 4 years minimum relevant work experience

• Working knowledge of grid/utility markets, residential service markets, and/or commercial/industrial infrastructure markets, energy storage applications and/or other grid-tied technologies (PV, wind, EE, DR)

• Professional fluency in Thai and English required; proficiency in other regional languages a plus

• Demonstrated performance of sales/business development in a related field

• Experience launching new businesses/products

• Excellent communication and documentation skills

• Ability to multitask in a fast moving environment

• Demonstrated techno-economic/financial modelling skills, both rapid and comprehensive

• Experience digesting and translating technical requirements and policy/regulatory. information for commercial applicability

• Deep passion for changing the way we use energy on the electric grid

• Partner with business teams to develop and execute procurement plans aligned with business strategies and priorities.
• Build and maintain strong relationships with business stakeholders including executive-level regional business leads.
• Design, conduct and synthesize supplier, industry and market research for assigned commodities to develop sourcing strategies.
• Provide analysis of requirements, spend, and savings to ensure the most cost-effective options.
• Identify and negotiate commercial cost reduction opportunities based on a solid understanding of cost drivers and contracts.
• Develop and manage suppliers according to business needs and maintain day-to-day supplier relationships; act as the lead point of contact for commercial discussion.
• Issue RFXs for sourcing assigned commodities, review raised purchase requests and support/lead a strategic sourcing approval process.
• Work on “Lean” initiatives and identify other sourcing efficiencies via benchmarking, competitive quotes and resourcing.
• Ensure compliance with procurement policies and processes.
• Provide guidance to internal stakeholders on procurement principles, policies and processes.

• Bachelor’s degree in Business, Supply Chain, Operations Management, Engineering and/or equivalent experience or evidence of exceptional ability
• Ability to multi-task, prioritize and work in an extremely fast-paced environment
• Procurement experience at an international company is a plus
• Proficient with Microsoft Office applications, particularly Microsoft Excel
• Excellent English communication and writing skills

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals
• Retail automotive service experience, preferred