Take ownership, and create a culture of accountability
Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
Be self-aware, flexible and open-minded.
Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
Be an advocate for your customers and your team. Your success depends on theirs.
Be authentic, be real!
What You’ll Bring
Educational experience: Bachelor’s degree or equivalent professional experience.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Leadership experience: Experience leading teams of 100+ and experience of managing teams on a remote basis.
Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques.