דרושים Delivery Specialist ב-Tesla ב-הולנד

• Produce trade-in vehicle valuations (Tesla and non-Tesla) across EMEA, with a focus on specific specialized countries and markets
• Review market indicator data, vehicle history and vehicle condition to appraise the value of trade-in vehicles in keeping with current Tesla valuation strategies and provide upwards feedback on any emerging trends
• Accurately record valuations and track inventory using Tesla’s internal system
• Develop strong relationships with cross functional business partners (Sales, Delivery) to create an exceptional customer experience
• Lead and support training initiatives to ensure field sales teams understand trade-in processes
• Support field teams in resolving customer questions and concerns
• Develop an understanding of Used Vehicle pricing in specific markets and become an expert in these markets, as well as supporting with Used Tesla internal pricing by following all internal pricing and valuation procedures and processes in a compliant way

• Customer Service: Experience in providing excellent customer service in a fast-paced environment. Automotive experience preferred
• Communication: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers, as well as the ability to communicate, read and write effectively in English
• Team Player: Ability to thrive in a team-based environment and achieve common goals
• Multitasking: Effectively handle multiple priorities, organize workload, and meet deadlines
• Market Adaptability: Excellent English skills required; knowledge of Arabic, Hebrew, Turkish or Czech is an advantage
• IT Know-how: Good knowledge of MS Office, experience with CRM a plus good knowledge and experience with reporting systems and/or excel
• License & Certificates: Must have had a valid driver’s license for minimum of 2 years

• Deliver and host regular virtual and in-person instructor-led Training sessions for learners on systems and skills while creating an engaging learner environment through applying different training strategies and adult learning methodologies
• Deeply understand and internalize EMEA-wide Sales & Delivery priorities and knowledge gaps while taking ownership of ensuring the various learning and development partners are consistently apprised and prepared to provide the relevant training to support these priorities
• Remain on the fore front of developing the appropriate training, talking points, global content localization and resources to allow for the excellent rollout of any major changes across EMEA or global roll out (product changes, workflows, content, etc.)
• Create course outlines, objectives, and scripts that meet learning objectives in a learner-optimized fashion and contribute to effective distribution to meet the business needs
• Identify content strategies and treatments that will provide the best training experience for the learner and write task-based assessments that measure pre-agreed learning objectives
• Work collaboratively and effectively with others to promote innovative approaches and enhance productivity related to curriculum development while identifying training needs versus process improvement needs
• Assess current training, designs, and feedback outcomesin order to build client satisfaction and interpreted metrics to identify areas of improvement and pre-agreed learning objectives

• Bachelor’s Degree or related work experience
• Proven experience delivering, creating, and facilitating virtual and in-person instructor-led training sessions and design
• Excellent knowledge of learning theories and instructional design models
• Ability to prioritize and manage time effectively in a dynamic environment through Project management, self-management,and multi-tasking skills
• Exceptional communication and interpersonal skills, especially with problem solving, relationship building and collaboration with various teams to produce learning solutions and guidance
• Ability to show thoughtfulness, attention to detail, and creativity

• First point of contact for our employees for all their inquiries and concerns; providing guidance, advice, problem-solving and coaching throughout their employee experience at Tesla
• Manage and process HR transactions (including onboarding, transfers, reorganizations, new hires, terminations, job and personal data changes, organizational changes, employee verifications, etc.)
• Explaining human resources policies, procedures, laws, and standards to new and existing employees
• Timely response to any incoming requests; email, open visiting hours as per agreed SLA’s
• Effective administration of employee documentation throughout their Tesla journey including, but not limited to; contract management, leave management, job changes
• Ensure operational processes, procedures and policies are properly documented, kept up to date and uploaded to the applicable systems
• Responsible for the integrity of employee master data entered in our HR Management systems and maintaining personnel files, while ensuring we are compliant with GDPR

• Internship in HR Administration/HR Operations
• Working knowledge of HRIS, E-Ticketing tools and absence management systems
• Basic knowledge of local laws, regulations, employment law guidelines and policies
• Excellent communication skills, both written and spoken Dutch and English
• Must be extremely organized and detail-oriented with the ability to handle multiple tasks or shift priorities as needed in a fast-changing environment
• Proven skill at handling stressful issues and interfacing with all levels of the business in a courteous and professional manner
• Proficiency with Microsoft Office Suite; especially Excel

• Proactively engage with customers visiting our stores, pop-ups, test drive locations and events to identify potential leads, creating a pipeline of prospects through active interaction and data capture

• Provide exceptional customer service by understanding customer needs, answering their questions and concerns, and selling potential leads on the test drive experience, ensuring a positive and memorable experience
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values

• Excellent interpersonal skills with a natural ability to actively approach and engage with customers

• Strong knowledge of Tesla's products, including vehicles, robotics, solar panels, and energy storage solutions
• Ability to communicate information in an easy-to-understand manner
• Proven track record of delivering excellent customer experiences and lead capture
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Flexibility to work on weekends and evenings and from different locations throughout the country if and when required
• Valid driver's license in Netherlands
• Fluent in English & Dutch
• Eligible to work in the Netherlands

As a Used Car Finance Operations Specialist for Tesla, you will shape and deliver strategies to market previously owned Tesla products and manage our vehicle trade-in business in EMEA. You work both on Accounts Receivable (AR) and Accounts Payable (AP) side. Your role involves transaction posting for all wholesaled Tesla and non-Tesla cars, daily cash collection and reconciliation, ownership of document reporting and process flow, and providing weekly accounts receivable updates to upper management. You will track and resolve outstanding payment issues and generate timely weekly aging reports. Additionally, you will manage correct and timely payments for acquired cars and track received vehicles against payments.

• Manage large AR collections with multiple vendors across EMEA, ensuring accurate weekly aging reports and timely payment processing
• Perform daily follow-ups on aging AR items and handle wholesale billing and vendor communications
• Audit trade-in transactions, escalate issues, and align teams on errors and best practices to expedite fund collection
• Oversee payments for acquired used cars, including invoice checks, payment requests, tracking, and vehicle release coordination
• Prepare and maintain reports and dashboards, ensuring data accuracy and accessibility
• Address accounting, tax, and refund team requests by proposing and implementing solutions for repetitive issues
• Identify and implement process adjustments to enhance efficiency and improve collection outcomes

• Experience in accounts receivable, preferably within the automotive industry, with exposure to the used car business as an asset, and in operations, analytics, or project management
• Degree in Accounting or Finance, with strong knowledge of general accounting principles or comparable work experience
• Superior attention to detail and advanced proficiency in Excel, ensuring accuracy under tight deadlines in a fast-paced environment
• Analytical skills to leverage data for decision-making, coupled with adaptability to frequent changes and flexible schedules
• Effective communication skills, strong organizational abilities, and a hands-on approach to problem-solving

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 6am – 22:00pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual English and Arabic speaker.
• Legal right to work in the location of the role

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual English and German speaker. Any additional European languages plus Turkey or Hebrew would be beneficial.
• Legal right to work in the location of the role